1 reply to this topic

[tmoble]

after apparently successful removal of Live Security Platinum from my wifes laptop using the chameleon USB drive method firefox won't start. It comes up for a second or so, then closes out It wants to send off an error report, but it won't show me what's in it.

Now, after several restarts of FF it seems to be working again.


Also, gmail wants to use basic HTML mode, complains of flakey network limiting features. Doesn't have that issue on my computer on the same home network.

Any bright ideas?

[daledoc1]

Hello and welcome to MBAM forum, tmoble:

Sorry to hear you were recently infected and that MBAM worked for you.
Some of today's infections are very difficult to fully eradicate.

Before doing any major troubleshooting of Firefox & gmail, it would probably be best to have a qualified malware expert take a peek under the hood to make sure you are fully clean. After they give you the "all clear", they may refer you to the PC Help section for any remaining, non-malware issues.

We cannot work on malware-related issues in this sub-section of the forum.
So please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making recovery difficult.

IF YOU NEED EXPERT HELP WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:
OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.
OPTION 2: For licensed users of MBAM PRO, there is free, one-on-one, expert assistance from the MBAM support helpdesk.
OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

• Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  
• Then please start a new post in the Malware Removal Forum.
  
• An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.

• When starting your new post, please note the following:
  
• Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  
• Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  
• Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  
• Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  
• Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  
• Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.

OPTION 2:
If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.

OPTION 3:
If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1