19 replies to this topic

[mvp322]

It all started when Microsoft Security Essentials suddenly stopped working, along with Windows update, Windows Firewall and Windows Security Center. I installed MalwareBytes Anti-Malware and it detected several trojans and rootkits in my files after doing a full scan, I rebooted my pc to remove it. Then after running a quick scan using MalwareBytes, it detected the same viruses again and rebooted it again. Is there a way to permanently to remove these trojans and rootkits AND can I still backup my files (music, videos, games, documents, etc) with those viruses?

Attached Files

•  mbam-log-2012-08-12 (17-45-44).txt   3.27KB   4 downloads
•  mbam-log-2012-08-13 (23-44-10).txt   1.95KB   4 downloads
•  mbam-log-2012-08-14 (18-32-50).txt   3.18KB   4 downloads
•  mbam-log-2012-08-15 (14-33-47).txt   3.14KB   3 downloads

[MrCharlie]

Welcome to the forum, please start at the link below:

http://forums.malwar...?showtopic=9573

Post back the 2 logs here.....DDS.txt and Attach.txt

<====><====><====><====><====><====><====><====>

Next.......

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

For Windows XP, double-click to start.
For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.
When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

[mvp322]

Here are the results from the scans.

Attached Files

•  DDS.txt   15.48KB   7 downloads
•  Attach.txt   20.13KB   4 downloads
•  RKreport1.txt   3.34KB   14 downloads

[MrCharlie]

Here you go......

Your computer is infected with a nasty rootkit. Please read the following information first.

Quote

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall
http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Please make sure system restore is running and create a new restore point before continuing!

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

How to tell > 32 or 64 bit

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
  
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  
• Use the arrow keys to select the Repair your computer menu item.
  
• Select US as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
  
• Restart your computer.
  
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  
• Click Repair your computer.
  
• Select US as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
• Select Command Prompt
  
• In the command window type in notepad and press Enter.
  
• The notepad opens. Under File menu select Open.
  
• Select "Computer" and find your flash drive letter and close the notepad.
  
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
  
• The tool will start to run.
  
• When the tool opens click Yes to disclaimer.
  
• Press Scan button.
  
• FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message, then type the following into the search box:
  services.exe
  
• Now press the Search button
  
• When the search is complete, search.txt will also be written to your USB
  
• Type exit and reboot the computer normally
  
• Please copy and paste both logs in your reply.(FRST.txt and Search.txt)

MrC

[mvp322]

Sorry for the late reply!
Here are the results

Attached Files

•  FRST.txt   29.16KB   6 downloads
•  Search.txt   835bytes   7 downloads

[MrCharlie]

OK, here you go......Please carefully carry out this procedure!!!!!!

Please download the attached fixlist.txt and copy it to your flashdrive.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options. (as you did before)

Run FRST64 or FRST (which ever one you're using) and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

MrC

[mvp322]

Heres the results, though Im not sure if its the right one

Attached Files

•  Fixlog.txt   918bytes   10 downloads

[MrCharlie]

Well Done, lets run ComboFix to clear up any leftovers.

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingc...to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[mvp322]

Thank you as Windows Updates is working
But after the combofix scan, it seems I'm unable to open up Mozilla Firefox, Control Panel and other files
A message popped up saying "Illegal operation attempted on a registry key that has been marked for deletion"
Is there a way to fix this problem?
Oh and also I typed this on my iPod as I couldn't open up firefox without that same message appearing

[MrCharlie]

What does it say at the bottom of my instructions for running ComboFix in big letters??

MrC

[mvp322]

My bad!
And thank you soo much for helping me with this problem!

[MrCharlie]

Please Update and run a Quick Scan with MBAM, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

[mvp322]

My bad my internet went down yesterday.
Although my computer is running smoothly for now, I found something weird had happened. I found out that although windows update is back on, but when i tried to update it, it gave me the error 80246008, so then I followed the instructions on Microsoft regarding this error, it said to restart the Backround Intelligent Transfer Services, but I didnt find it and I tried to reset the Windows Event Log, but it gave me an error "Windows could not stop the Windows Event Log service on Local Computer. Error 5: Access denied", so I have a good feeling my computer is still infected with my some viruses.
Here is the scan results from after Combofix had finished on my computer:
Malwarebytes Anti-Malware (Trial) 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.14.06

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 7.0.6002.18005
Edward 2 :: MALOR-PC [administrator]

Protection: Enabled

15/08/2012 3:13:56 PM
mbam-log-2012-08-15 (15-13-56).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 239771
Time elapsed: 1 hour(s), 42 minute(s), 9 second(s) [aborted]

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 6
C:\WINDOWS\assembly\GAC\Desktop.ini (Trojan.0access) -> Delete on reboot.
C:\WINDOWS\Installer\{e35b1281-519c-418f-4126-4de98992d38e}\U\00000004.@ (Rootkit.Zaccess) -> Quarantined and deleted successfully.
C:\WINDOWS\Installer\{e35b1281-519c-418f-4126-4de98992d38e}\U\00000008.@ (Trojan.Dropper.BCMiner) -> Quarantined and deleted successfully.
C:\WINDOWS\Installer\{e35b1281-519c-418f-4126-4de98992d38e}\U\000000cb.@ (Rootkit.0Access) -> Quarantined and deleted successfully.
C:\WINDOWS\Installer\{e35b1281-519c-418f-4126-4de98992d38e}\U\80000000.@ (Rootkit.0Access) -> Quarantined and deleted successfully.
C:\WINDOWS\Installer\{e35b1281-519c-418f-4126-4de98992d38e}\U\80000032.@ (Rootkit.0Access) -> Quarantined and deleted successfully.

(end)

[MrCharlie]

OK, rescan the system with RogueKiller and post the new log.

Then................

Please download Farbar Service Scanner and run it on the computer with the issue.

• Make sure the following options are checked:
  
  • Internet Services
    
  • Windows Firewall
    
  • System Restore
    
  • Security Center
    
  • Windows Update
    
  • Windows Defender
• Press "Scan".
  
• It will create a log (FSS.txt) in the same directory the tool is run.
  
• Please copy and paste the log to your reply.

MrC

[mvp322]

Here are the results:

Attached Files

•  RKreport2.txt   1.22KB   7 downloads
•  FSS.txt   2.45KB   6 downloads

[MrCharlie]

Download BITS.reg from the link below to your desktop
Double click on it and allow it to merge into the registry.
Reboot and see how it is, MrC

http://download.blee.../vista/BITS.reg

[mvp322]

Thank you
Windows Update worked

[MrCharlie]

Computers is OK??? MrC

[MrCharlie]

How are we doing??

Do you still need help or can I close this post??

MrC

[Maurice Naggar]

This thread is Closed due to no response.