5 replies to this topic

[Ni3K]

Hi MBAM,

Not sure what this particular problem is but each time i check either "Check for updates automatically at" or "Run quick scan automatically at" boxes the following error appears
before the check is made: IPersistFile::Save,error code 0x800705b

The box after i click ok on the error message is then checked.

I have ran the utility for removing MBAM and reinstalling as stated here but each time on a new install the above error message appears.

MBAM v 1.34 on XP SP3. I am running the paid version of MBAM. This may be no biggy but its a tad annoying.

Grateful for any advise...thxs.

[GT500]

Please check this list of errors and fixes.

[Ni3K]

GT500, on Feb 20 2009, 07:22 PM, said:

Please check this list of errors and fixes.

Unfortunately the problem persists.. Checked double checked and even restarted the task scheduler service, which btw was on auto, but i still get the above error messages.

Just annoying. Thanks for your assist though..

[GT500]

I assume you are running Malwarebytes' Anti-Malware under a user account that has administrator rights?

If so, please follow these instructions for troubleshooting scheduled tasks.

It's also possible that something else is blocking MBAM from creating it's scheduled tasks, so you may also want to turn off any security software you have while trying to schedule the updates and scans.

[Ni3K]

GT500, on Feb 20 2009, 11:31 PM, said:

I assume you are running Malwarebytes' Anti-Malware under a user account that has administrator rights?

If so, please follow these instructions for troubleshooting scheduled tasks.

It's also possible that something else is blocking MBAM from creating it's scheduled tasks, so you may also want to turn off any security software you have while trying to schedule the updates and scans.

Thxs GT500,

I believe there is a problem with the task scheduler as you reported. After a reboot i found the following error message in the log file:

" "Task Scheduler Service"
Started at 20/02/2009 08:13:28
"Malwarebytes' Scheduled Update for Computer.job" (mbam.exe) 20/02/2009 09:00:00 ** ERROR **
The attempt to retrieve account information for the specified task failed; therefore, the task did not run. Either an error occurred, or no account information existed for the task.
The specific error is:
0x8004130f: No account information could be found in the Task Scheduler security database for the task indicated.

Will attempt to resolve this issue elsewhere as this is not MBAM's problem.

Many thanks for the assist..

[GT500]

Interesting error. I assume it means you need to change what user the task is running as.