30 replies to this topic

[TheDarkKnight]

Hello mdv_1999.

Please download Security Check by screen317 from here or here.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

[mdv_1999]

• Checkup.txt

Results of screen317's Security Check version 0.99.51
Windows 7 x86 (UAC is enabled)
Out of date service pack!!
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.65.0.1400
AVG PC Tuneup 2011
CCleaner
Java™ 6 Update 32
Java 7 Update 7
Adobe Reader X 10.1.3 Adobe Reader out of Date!
Mozilla Firefox 14.0.1 Firefox out of Date!
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

[TheDarkKnight]

Hey mdv_1999.

Please do the following updates. Your Windows and Internet Explorer are out of date and by updating to the latest Service Packs you will minimise the risk of future infections through these security patches and fixes.

Service Pack 1 (SP1) is an extremely important update for Vista and Windows 7 and will help reduce the chance of an infection through security patches. I strongly recommend you install this update.

Please open Internet Explorer and follow the instructions below to update Windows:

• Go to this link: Windows Update
  
• Download all the Critical updates, making sure you have selected SP1.
  
• Once they have been installed, please revisit Windows Update and select any further Critical updates.

Note:
It will be necessary for you to restart the computer during the updates, and return to the Windows Update site several times before all critical updates are installed.

IMPORTANT: Please enable Automatic Updates under Start > Control Panel > Automatic Updates to ensure your Windows updates regularly. This is extremely important in ensuring you remain protected against vulnerabilities and infections.
======

Next, your version of Adobe Reader is out of date. It could have security vulnerabilities, so please follow these instructions to update it:

• Please go to Start>All Programs>Adobe Reader.
  
• Open Adobe Reader and navigate to Help>Check for Updates.
  
• Please follow the prompts to install the latest version.

Finally, your version of Mozilla Firefox is out of date. Please do the following to update it:

• Go to Start>All Programs>Mozilla Firefox.
  
• Click Firefox>Help>About Firefox.
  
• Let it search for any updates and install them when found.
  
• Please restart your computer if prompted.

==========

In your next post please let me know how the updates go and if there are any remaining issues on your computer.

[mdv_1999]

• SP1

System Error. The program cant start because sqmapi.dll is missing from computer.

[TheDarkKnight]

Good afternoon mdv_1999.

Please see the third post in this link and see if that solves the problem:

http://www.sevenforu...ll-missing.html

[mdv_1999]

SP1 successfullt installed

[mdv_1999]

*successfully

[TheDarkKnight]

Hello mdv_1999.

Good to hear!

A little housekeeping to uninstall ComboFix:

Please click Start>Run and copy/paste the following text, including the space between "ComboFix and "/uninstall", into the Run box and click OK:

ComboFix /uninstall

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

Right-click the Recycle Bin and please select Empty Recycle Bin.
==========

Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future. :thumbup:


IMPORTANT: Please enable Automatic Updates under Start > Control Panel > Automatic Updates to ensure your Windows updates regularly. This is extremely important in ensuring you remain protected against vulnerabilities and infections. This is a crucial security measure.


As a minimum, you need at least an antivirus, firewall and some type of anti-spyware program.

Please consider installing and running the following program (there is a free version available):

SpywareBlaster
A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.


Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster, can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you may be able to find out if it is a rogue here:

http://www.spywarewa...nti-spyware.htm

A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.


Please consider using an alternate browser. Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and Add-ons, like Adblock Plus and NoScript, can make it even more secure. To avoid dangerous sites Web of Trust or McAfee SiteAdvisor can be installed. Google Chrome or Opera are other good options.

Two useful programs for keeping your programs up-to-date are FileHippo or Secunia PSI. Running one of these regularly will help you obtain the latest program updates.

Please also read Tony Klein's excellent article: How did I get infected in the first place.

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.

[mdv_1999]

Thank you. Is there anything else I should do?

[TheDarkKnight]

Hey mdv_1999.

Quote

Thank you. Is there anything else I should do?

You are very welcome.

Just make sure you browse and download safely. If you are careful on the internet and use some of the advice I gave you then you should be fine.

[Maurice Naggar]

Glad we could help.

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