Still Freezing Using RTP Module

[EPL]

I still had the MBAM items excluded & it worked for a while yesterday & then my entire PC froze up again ! Today I tried reactivating the RTP Module & deleting the Full scan schedule supposing that was the cause then when I started typing my login info on this forum, my entire PC froze up again ! Got any other solutions to this problem?

[daledoc1]

Hi:

Well, it sounds as if something isn't right.

Until a more expert member arrives, I notice from your signature that you are using Iolo System Mechanic.

Many folks have experienced serious problems with this program.

For example, please see this recent post by our forum mod and MS MVP, Maurice Naggar:

http://forums.malwar...ndpost&p=554892

You may wish to open a ticket directly with the helpdesk.

They can be reached >>HERE<<.

It may expedite things a bit to provide the links to your recent topics:

http://forums.malwarebytes.org/index.php?showtopic=115891 and http://forums.malwarebytes.org/index.php?showtopic=115848 and http://forums.malwarebytes.org/index.php?showtopic=108319

Otherwise, please reply back to this topic with both logs from DDS - instructions follow below.

(Please don't start another new topic here, though!)

The experts will review them and provide further assistance.

Thanks,

daledoc1

------------------------------------------

Download DDS from one of the locations below and save it to your Desktop:

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

• 
  When done, DDS will open two (2) logs:
• 
  
  1. DDS.txt
     
  2. Attach.txt
     

• Save both reports to your desktop
  
• Please include the both of the following logs in your next reply: DDS.txt and Attach.txt
  You can ignore the note about zipping the Attach.txt file in most cases.
  

[EPL]

DDS & DDS.com won't open in Command Prompt. It keeps opening in Notepad. How does this get fixed?

[Firefox]

DDS & DDS.com won't open in Command Prompt. It keeps opening in Notepad. How does this get fixed?

If you can not get any of these tools to work, and they are opening in notepad there is more going on with your computer. Its best to have the experts take a look and help you get it resolved. Choose one of the options below.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

IMPORTANT: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions >>Right HERE<<, skipping any steps you are unable to complete.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
  so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  Or
  
• You may send a Private Message to a Moderator asking for assistance.
  

OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form located >>Right HERE<<

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site >>Right HERE<<

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Reply to this Topic" or "More Reply Options" buttons (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow.

[daledoc1]

DDS & DDS.com won't open in Command Prompt. It keeps opening in Notepad. How does this get fixed?

EDIT: Dang! Firefox beat me to it, again!

Are you running Vista or 7?

If so, try to right-click and "Run as Administrator".

Also, did you follow the instructions to pause the script-blocking of your AV?

If none of that works, then we'll need to wait for someone more expert to advise.

Or, as suggested, consider opening a helpdesk support ticket -- that might be the most efficient option, since we don't do complex computer repair/cleaning here in this particular section <just a thought>.

Thanks,

daledoc1

[EPL]

I got it to work. I had to right click & click on configure & the Command Prompt came up running the test. Here's the results file.

Attach & DDS.zip

[EPL]

Since my current security software is a problem, Besides MBAM, between Kingsoft Anti-Virus & COMODO Internet Security, who should I go with?

[daledoc1]

Hi, EPL:

Please take first things first -- wait for an expert to review your logs and assist with resolving your current issues.

(I am just a home user, so I am neither qualified nor authorized to analyze them.)

If it turns out that you are infected or have some other, major system problem, it will be hard (sometimes impossible) and it is not recommended to try to switch gears with your AV in "midstream".

Moreover, the topic about "which AV is best?" has been asked (and answered) 100s of times here and at every other computer forum.

There is a pinned sticky topic about it here: http://forums.malwar...owtopic=112235.

A search of the forum will turn up many, similar threads.

So, to minimize confusion for everyone, please wait for expert assistance & finish up with that first, before moving on to a separate discussion about AV selection.

Alternatively, if you prefer, you may open a ticket directly at the helpdesk, as Firefox already suggested.

Thanks for your patience,

daledoc1

[EPL]

Quick Scan

Flash Scan reported no threats found.

[daledoc1]

Hi, EPL:

Please stop creating new topics.

It only creates forum clutter and drains precious forum resources.

It won't get your issue resolved any faster.

In fact, it will make it harder for the experts to help you.

Please stay with your other topic >>HERE<< for now and, as I requested earlier, please wait for assistance from an expert member or MBAM staffer.

If you'd like to post the results of your MBAM scan in that other topic, please open the main MBAM program interface, select the logs tab, scroll down to the scan log you wish to post, and attach it or copy/paste it into your next reply in THAT topic.

In the interim, please read the following post about why you are seeing those particular MBAM detections while you have Iolo System Mechanic on your system - it is in the FAQ - Section A, ITEM #18:

ISSUE: I keep getting the following detections, even after allowing Malwarebytes' Anti-Malware to fix them:

HKEY_CLASSES_ROOT\scrfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: ("%1" /S)

HKEY_CLASSES_ROOT\regfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: (regedit.exe "%1")

SOLUTION: Most often when these two items return repeatedly it is due to the presence of an IOLO product such as System Mechanic. System Mechanic and other IOLO security products alter these settings from their Windows defaults. If you do have an IOLO product installed, it is best to simply change the security setting in your IOLO product so that it does not change the settings for .reg files and .scr files or that you simply have Malwarebytes' Anti-Malware ignore these particular detections. These entries are not actual infections, just system settings changes that are not set to their defaults, which is something that some infections will do to prevent .reg files and .scr files from executing, which is why Malwarebytes' Anti-Malware detects these items, since it has no way of knowing if the change was made by the user, an infection, or a legitimate software such as IOLO.

Thanks!

daledoc1

[AdvancedSetup]

You need to either seek further assistance in the HJT forum or the Help Desk as requested. The computer has issues that are either due to software conflicts or possibly an infection and we do not do malware detection and removal in the General forum.

Thanks

Here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support
  

OPTION 1

As we don't deal with malware removal in the

General Malwarebytes' Anti-Malware Forum

, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems or infections you may have.

• Please read and follow the directions here, skipping any steps you are unable to complete.
  
• After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
  so that you're alerted when someone has replied to your post.
  

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• 
  
  • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    
  • You may send a Private Message to a Moderator asking for assistance.
    

OPTION 2

Alternatively, as a paying customer, you can contact the help desk

here

OPTION 3

If you would like to use our

Malwarebytes Premium Consumer Services

partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our

Malwarebytes Premium Services

support site.

Please be patient, someone will assist you as soon as possible.