11 replies to this topic

[Anne]

I contracted a virus yesterday, it slipped past my anti-viral software, I've tried and tried to run Malwarebytes and it just will not run; nothing happens when I click on it. I uninstalled and reinstalled it (fortunately I had the install file in a folder on my desktop, I did have to rename it, but it did install) and still nothing, I double-click on it and nothing happens. I cannot connect to the internet to download anything and I cannot copy any of my files. I tried putting Hijack This on a flash drive (using my husband's computer) and my computer will not read the flash drive, nor will it read the CD drive. Any advice is much appreciated, thanks.

Anne

[Maniac]

Hello!

• Please read and follow the instructions provided here: I'm infected - What do I do now?
  
• If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  
• When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

[Anne]

Thank you, I did read "I'm infected--What do I do now?" (Thus my "yes I'm infected") before I posted and I've done everything I can do; as I already said I can't connect to the internet to download Hijack this and my computer will not read a flash or CD drive so I can't transfer it from another computer.

[Anne]

And just in case it's not clear, I'm using my husband's desktop computer to post right now, my laptop is what's infected.

[bjgilbert]

All reading,

I agree with Anne, there is something preventing the MalwareBytes' .EXE from running I have tried to do this in network safe mode and was able to download the software but unable to run it ... I suspect a registry entry but which one!!!!!!

Brian

Anne, on Feb 21 2009, 10:16 AM, said:

And just in case it's not clear, I'm using my husband's desktop computer to post right now, my laptop is what's infected.

[Anne]

Okay, I was able to put Hijack This on a camera memory card through a card reader and I was able to get my laptop computer to read the card reader, but my computer will not run Hijack This, I double-click on it and nothing happens. I tried renaming it and nothing.

[bjgilbert]

Whatever it is it is a bugger to kill it ; it also disables the task manager and regedit so watch out it also seems to morph , I have spent 72 hours trying to kill it....

Brian

Anne, on Feb 21 2009, 12:06 PM, said:

Okay, I was able to put Hijack This on a camera memory card through a card reader and I was able to get my laptop computer to read the card reader, but my computer will not run Hijack This, I double-click on it and nothing happens. I tried renaming it and nothing.

[AdvancedSetup]

If you read the full post then you would see that we ask you to post a new post. We don't work on logs and posts in the General forum.


Please open a new post here: Malware Removal - HijackThis Logs

[Anne]

AdvancedSetup, on Feb 21 2009, 08:26 PM, said:

If you read the full post then you would see that we ask you to post a new post. We don't work on logs and posts in the General forum.


Please open a new post here: Malware Removal - HijackThis Logs

??? I don't have a log to post! I can't get Hijack This or Malwarebytes to run! And the description on this forum says
"Please post any problems related to Malwarebytes' Anti-Malware in this forum." Not being able to run it is a problem. If I had a log to post I would post it in the other forum.

[Anne]

If you really want me to start a new thread over there, I will, kind of doesn't seem like the right place for it, though...

[AdvancedSetup]

Hi Anne,

The issue is that you will more than likely need to run some other tools and if you do that here in this forum you will get all kinds of people that try to help but don't really understand so then you're left with all types of responses and not sure what to do. In the other forum only you and the Helper are allowed to post and other unwanted posts are moved or deleted.

Thank you.

[bjgilbert]

First Sorry to Anne and also to the Admin,

I will post a new thread and keep my nose out of this problem, I just was offering support, agan sorry!!!

BJG

AdvancedSetup, on Feb 21 2009, 11:26 PM, said:

Hi Anne,

The issue is that you will more than likely need to run some other tools and if you do that here in this forum you will get all kinds of people that try to help but don't really understand so then you're left with all types of responses and not sure what to do. In the other forum only you and the Helper are allowed to post and other unwanted posts are moved or deleted.

Thank you.