12 replies to this topic

[alicez]

I just received a Acer netnotebook yesterday and installed MalwareBytes yesterday and ran a scan today. I am very frightened to see the following. What is wrong. Does it mean this brand new computer is infected badly? It has WinXPsp3
Can someone please help me?
Alice

I was going to give it to my grandson as a birthday present!




http://img19.imagesh...lawarebytes.jpg

[Electrobrandino]

hmmm it does seem to have contracted some sort of virus..cant really tell from the pic (image shack is blocked at work so i cant enlarge it lol). I do notice that the top two are found in the system restore. hmmm. Maybe someone who can see it can help out lol

They dont look like FP to me, but again, i cant see good

[Electrobrandino]

just out of curiosity, was this a used, new, floor model, refurb computer?

[alicez]

Electrobrandino, on Feb 25 2009, 09:12 PM, said:

just out of curiosity, was this a used, new, floor model, refurb computer?

As far as I know if was brand new purchased from Amazon.

Can you use the URL of the picture I posted at bottom of post or is that also block, or maybe I can send you an email with picture posted on the email.

[AdvancedSetup]

Hello Alice

Please follow the instructions below and someone will assist you further in the other forum.

Thanks.




Hello and Welcome to Malwarebytes.org

If you're having Malware related issues with your computer that you're unable to resolve.

• Please read and follow the instructions provided here: I'm infected - What do I do now?
  
• If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  
• When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

• Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  
• Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  
• Using these other tools often makes the cleanup task more difficult and time consuming.
  
• If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  
• Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  
• There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

• NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

[alicez]

I have downloaded MB and did run a scan and then those 5 "Errors" that MB found.
So, all I have to do is click on the "Remove Selected" in lower left of screen and everything will be fixed? Even the "Trojans" mentioned and the "HKEY" and "System32" entries?

I am so new at this and afraid to do anything that might "ruin" the computer and prevent further operations. I hope you understand my being hesitant and nervous.


ReL: "Be sure that everything is checked, and click Remove Selected."

Could any of these be what they call "Fallse/Positives?"

[AdvancedSetup]

Hi Alice,

The reason we want you to post in the HJT forum is because only Helpers with certification or experience are allowed to help you in there.
In this forum anyone that wants to reply can reply even if today is the first time they've turned a computer on.

Just open a new post in the forum indicated and as soon as someone has time they will respond to your issues and assist you.

Thanks.

[Electrobrandino]

thats kinda what i was thinkin too, i was just waitin for a mod to pop in

As I said, they didnt LOOK like false positives, and they didnt look critical either.

[AdvancedSetup]

Please DO NOT use the Registry Cleaner from ANY product. They often cause more harm than good and are hyped to sell to users on their fears so they can make money in most cases. Only under the guidance of someone with a LOT of experience should one be used.

[AdvancedSetup]

Well there are about a dozen forums similar to this one and all of them will not allow helpers to help users until they've passed a course in analyzing and repairing systems. Most users take about a year to complete this course and it's not taken lightly. So for the average user this is their best course of support and they don't have to worry about dozens of wrong answers which is what is often provided in General forums.

[Electrobrandino]

i agree too with the fact that most cleaners are bad. I too have used CCleaner and approve of it (having used it numerous times) but at this point, although it doesn't look to be too severe, I would still take this over to the HJT forums and at least have them analyze it.

[alicez]

Just an add-on:
I did run AVG8 prior to running the MB scan and AVG8 (AntiVirus) did not find anything.

[AdvancedSetup]

Alice,

Please post in the other forum.
I've closed this post so as to help prevent you from following well meaning advice that may or may not be good advice.

If you do want to continue posting in this forum that's fine, send me a Private Message and I will re-open the post.