Please run the following steps and ATTACH all the logs by clicking on the
More Reply Options - Do not copy/paste back the logs directly to your post.
STEP 1
You may have corrupted files on your disk. Please try running the following.
First close
ALL Applications as this routine will automatically restart your computer.
Click on
START - RUN and copy / paste the following entry into the box and click
OK
CMD /C ECHO Y|CHKDSK C: /F | SHUTDOWN /R /T 30
STEP 2
Please download
MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
- Flush DNS
- Report IE Proxy Settings
- Reset IE Proxy Settings
- Report FF Proxy Settings
- Reset FF Proxy Settings
- List content of Hosts
- List IP configuration
- List Winsock Entries
- List last 10 Event Viewer log
- List Installed Programs
- List Devices
- List Users, Partitions and Memory size.
- List Minidump Files
Click Go and send back the Result.txt.
A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
STEP 3
Please download
Farbar Service Scanner and run it on the computer with the issue.
Make sure the following options are checked:
- Internet Services
- Windows Firewall
- System Restore
- Security Center/Action Center
- Windows Update
- Windows Defender
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.
STEP 4
Please click this link to download the ESET
ServicesRepair utility. and save it to your Desktop
Double-click on the
ServicesRepair.exe file that you saved to your computer.
If security notifications appear, click Continue or Run and then click Yes when asked if you want to proceed.
Once the tool has finished, you will be prompted to restart your computer. Click Yes to restart.
A log will be saved in the CCSupport folder under Logs that the tool created on your desktop, please attach that log in your next reply.