5 replies to this topic

[Steve1209]

Hi All,

I'm having a problem with Malwarebytes' V 1.34 on my Windows XP SP3 system. I've had V 1.32 & 1.33 installed but somehow my current install is corrupted and does not allow Under Protection tab scheduling to run for updates or quick scan. I can manually update it and manually scan and I have protection started & the malwarebytes ICON active in my systray.

Does Malwarebytes have an UN-INstaller so I can try to uncorrupt my install???????

Thanks for any guidance!!

Steve

[AdvancedSetup]

Please take a look here Steve

http://www.malwareby...?showtopic=7038

[Steve1209]

AdvancedSetup, on Feb 26 2009, 08:53 PM, said:

Please take a look here Steve

http://www.malwareby...?showtopic=7038

Hey AdvancedSetup,

That didn't work, it uninstalled the software BUT, I re-installed V1.34 with my serial's, but it's back to the same point, I can manually update but the auto update is broken and so is the auto scan, is something broken in my registry or do I have a malware or virus?

Thanks for more help!!!

Steve

[exile360]

Are you familiar with services in Windows? If so, please check to make sure the "Task Scheduler" service is set to Automatic and that it is running as it is required for auto-updates and scheduled scans to function.

[Steve1209]

exile360, on Feb 26 2009, 10:03 PM, said:

Are you familiar with services in Windows? If so, please check to make sure the "Task Scheduler" service is set to Automatic and that it is running as it is required for auto-updates and scheduled scans to function.

Hi Exile360,

I just ran Services.MSC & "Task Scheduler" is set properly, is there something else I need to look at & thanks for the idea???

Steve

[exile360]

Bummer, I was really hoping that would be the answer. Give this a try:

• Uninstall MBAM
  
• Reboot
  
• Run the MBAM clean utility you downloaded earlier
  
• Reboot
  
• Use regedit (if you're familiar with it's use, if not then skip this step) and delete the folders called "Malwarebytes" under both HKEY\Local_Machine\Software and HKEY\Current_User\Software
  
• Delete the Malwarebytes' Anti-Malware folder from your Program Files directory
  
• Set Windows Explorer to show hidden files and folders (if you need instructions on doing this just ask) and delete the Malwarebytes' folder from C:\Documents and Settings\All Users\Application Data and C:\Documents and Settings\<your username>\Application Data
  
• Reboot (redundant isn't it? )
  
• Try reinstalling Malwarebytes' and see if it works now.

If you have any questions about the instructions, just ask.