5 replies to this topic

[Krysaenaar]

To whom it may concern,

I need help with the following matter.

I have two PRO versions of MBAM. On one PC the icon in the bottom right is unclickable so i cannot add exceptions etc.

I have tried uninstalling the software and reinstalling it and using that MBAM cleaner i saw recommended.

If you guys could be of assistance i would be eternally greatful

[Firefox]

Hello and
Please post the logs below so they can be reviewed and to see if we can tell what is going on....


Please post an mbam-check log:

Create an mbam-check log:

• Download mbam-check.exe from here and save it to your desktop
  
• Double-click on mbam-check.exe to run it, it should then open a log file
  
• Please attach the CheckResults.txt file which should now be located on your desktop to your next reply

Next, Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

When done, DDS will open two (2) logs:

• DDS.txt
  
• Attach.txt

• Save both reports to your desktop
  
• Please include the following logs in your next reply: DDS.txt and Attach.txt
  
  You can ignore the note about zipping the Attach.txt file in most cases.

[Krysaenaar]

Many thanks for your assistance Firefox.

I am running MSE and Windows Firewall, and i disabled them during the second test.

Attached Files

•  attach.txt   6.01K   49 downloads
•  CheckResults.txt   33.2K   18 downloads
•  dds.txt   22.22K   18 downloads

[Firefox]

Thanks for posting those log files.....

There seems to be other issues going on with your computer that could be from and infection, previous infection, or some hardware/software conflicts. It would be best to follow the instructions below to get some expert advice and to correct your issue.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

[Krysaenaar]

eek! I hope it is not too serious.

I have contacted the support team you linked.

What do you see that is going on Firefox?

I understand if you do not want to go into specifics.

[Firefox]

Well just for starters.....

==== Event Viewer Messages From Past Week ========
.
07/01/2013 03:15:28, Error: Server [2505]  - The server could not bind to the transport \Device\NetBT_Tcpip_{F296709B-D28B-4118-AF19-E1D71E64A4D0} because another computer on the network has the same name.  The server could not start.
02/01/2013 18:47:49, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the MBAMScheduler service to connect.
02/01/2013 18:47:49, Error: Service Control Manager [7000]  - The MBAMScheduler service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
02/01/2013 18:47:17, Error: Microsoft-Windows-WER-SystemErrorReporting [1005]  - Unable to produce a minidump file from the full dump file.
02/01/2013 18:47:17, Error: Microsoft-Windows-WER-SystemErrorReporting [1001]  - The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0x0000000000000065, 0x0000000000000002, 0x0000000000000000, 0xfffff80001c4b8ce). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: .
02/01/2013 18:31:50, Error: Microsoft-Windows-WER-SystemErrorReporting [1001]  - The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000050 (0xfffffb80c7bc3090, 0x0000000000000001, 0xfffff80001c9beee, 0x0000000000000007). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: .
.
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