11 replies to this topic

[willduffy]

I have had files and folders that were inaccessible for several months now. When using my computer the User profile that I use is set to Power User ability only. In order to download FileASSASSIN I had to go onto my administrator desktop.

The Fileassassin seemed to work fine at first. I couldn't unlock or delete whole folders, but I could delete or unlock individual .jpg type images and other file types. I could also view these pictures when on the administrator desktop. For some of the Folders and files that I tried to unlock or delete though I got this message - "The file you have specified does not exist or is not visible to File assassin. Please slect another file." Also, when I went on my personal desktop, the same pics that WERE visible weren't anymore.

More pieces of information that might help - Before trying your product I was getting one of two messages. If I tried to open the blocked folder it would say that "The file is not accessible. Access is denied" or if I tried to delete it it said "Cannot delete ___. Access is denied. Make sure the disk is not full or write-protected and the file is not currently in use." AND, if I click on the My Computer icon the D:/ drive that I have these problems on it is colored blue.

I'm stumped by this problem. If there is anyway to fix it I would happy as a pig in mud.

Edited by AdvancedSetup, 22 January 2013 - 02:51 PM.
removed email address

[AdvancedSetup]

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

When done, DDS will open two (2) logs:

• DDS.txt
  
• Attach.txt

• Save both reports to your desktop
  
• Please include the following logs in your next reply: DDS.txt and Attach.txt
  You can ignore the note about zipping the Attach.txt file in most cases.

[willduffy]

I downloaded the dds.com and ran it on my administrator desktop. I gave it plenty of time to run but the same thing happens every time.The green progress bar goes about 3/4 of the way across and then the computer freezes. The wondow with the title 'DDS: Processing' will not minimize, move, or close and the mouse cannot openor close anything, including the Start button. I have tried to run it 4 or 5 times and the same thing happens every time, regardless of which option boxes I check or uncheck.
Each time it froze up, I had to restart the computer in order to run dds again. I'm stumped.

Oh,, one other thing. When I'm on the administrtator desktop, I can unlock and view the files files that have been hidden. Some I could delete and some it wouldn't let me. I can't view them on my personal desktop though.

I appreciate your help with this and if you can fix it, I will definitely buy your companies products.

WD

[AdvancedSetup]

Please try to temporarily disable your antivirus and see if you can run DDS again. If not let us know.

Thanks

[willduffy]

Alrighty. I got the DDS to run by disabling Microsoft Security Essentials, and unchecking the Disable whitelist box (which also unchecks the Scan box at the top of the tree for some reason.) Here are the logs I got.

dds.txt -

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_32
Run by Administrator at 11:49:13 on 2013-01-24
#Option MBR scan is disabled.
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.768.404 [GMT -5:00]
.
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ================
.
C:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\Raxco\PerfectDisk\PDSched.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
.
============== Pseudo HJT Report ===============
.
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [QuickTime Task] "d:\program files\plugins\QTTask.exe" -atboottime
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: E&xport to Microsoft Excel - d:\progra~1\micros~1\office12\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1273425580654
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1298059598900
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
TCP: Interfaces\{D3773376-6C19-4F9F-ABEB-F6F473E31CB8} : DHCPNameServer = 167.206.245.130 167.206.245.129
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2012-3-20 171064]
R1 MpKsl23ca790c;MpKsl23ca790c;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{bcdd150d-4424-4ca7-aa3e-e8990fc359e6}\MpKsl23ca790c.sys [2013-1-23 29904]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2012-9-13 398184]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-1-15 682344]
R2 PDSched;PDScheduler;c:\program files\raxco\perfectdisk\PDSched.exe [2004-11-1 237635]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-1-15 21104]
R3 nv3;nv3;c:\windows\system32\drivers\nv3.sys [2010-5-16 198144]
R3 wdm_au8830;Aureal Vortex 8830 Audio Driver (WDM);c:\windows\system32\drivers\adm8830.sys [2012-1-14 702080]
S1 mferkdk;VSCore mferkdk;\??\d:\program files\mcafee\virusscan enterprise\mferkdk.sys --> d:\program files\mcafee\virusscan enterprise\mferkdk.sys [?]
S3 ngrpci;NETGEAR FA310TX Fast Ethernet Adapter Driver;c:\windows\system32\drivers\Ngrpci.sys [2012-1-14 32840]
.
=============== Created Last 30 ================
.
2013-01-24 04:27:08 29904 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{bcdd150d-4424-4ca7-aa3e-e8990fc359e6}\MpKsl23ca790c.sys
2013-01-24 04:27:05 60872 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{bcdd150d-4424-4ca7-aa3e-e8990fc359e6}\offreg.dll
2013-01-24 04:23:17 6991832 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{bcdd150d-4424-4ca7-aa3e-e8990fc359e6}\mpengine.dll
2013-01-23 04:18:39 6991832 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2013-01-22 17:05:08 -------- d-----w- c:\program files\FileASSASSIN
2012-12-31 01:34:50 63352 ----a-r- c:\windows\system32\NicEtCo.dll
2012-12-31 01:34:49 35704 ----a-r- c:\windows\system32\NicInst.dll
2012-12-31 01:34:49 179048 ----a-r- c:\windows\system32\e1000msg.dll
2012-12-31 01:34:48 28536 ----a-r- c:\windows\system32\NicCo.dll
2012-12-31 01:34:48 154496 ----a-r- c:\windows\system32\Prounstl.exe
2012-12-31 01:34:47 171416 ----a-r- c:\windows\system32\drivers\e1000325.sys
.
==================== Find3M ====================
.
2012-12-14 21:49:28 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-11-01 12:17:54 916992 ----a-w- c:\windows\system32\wininet.dll
2012-11-01 12:17:54 43520 ------w- c:\windows\system32\licmgr10.dll
2012-11-01 12:17:54 1469440 ------w- c:\windows\system32\inetcpl.cpl
2012-11-01 00:35:34 385024 ------w- c:\windows\system32\html.iec
.
============= FINISH: 11:50:14.21 ===============

Attach.txt -
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 5/9/2010 12:43:58 PM
System Uptime: 1/24/2013 11:41:27 AM (0 hours ago)
.
Motherboard: Intel Corporation | | SE440BX-3
Processor: Intel Pentium III processor | J4J1 | 598/100mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 29 GiB total, 12.802 GiB free.
D: is FIXED (NTFS) - 38 GiB total, 35.567 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP22: 10/15/2012 11:24:58 AM - Software Distribution Service 3.0
RP23: 10/18/2012 11:43:23 AM - Software Distribution Service 3.0
RP24: 10/20/2012 1:01:45 PM - Software Distribution Service 3.0
RP25: 10/21/2012 7:48:18 PM - Software Distribution Service 3.0
RP26: 10/23/2012 5:40:01 AM - Software Distribution Service 3.0
RP27: 10/25/2012 10:32:34 PM - Software Distribution Service 3.0
RP28: 10/28/2012 4:21:47 AM - Software Distribution Service 3.0
RP29: 10/29/2012 4:19:03 PM - Software Distribution Service 3.0
RP30: 11/3/2012 6:04:04 PM - Software Distribution Service 3.0
RP31: 11/5/2012 9:32:36 PM - Software Distribution Service 3.0
RP32: 11/7/2012 3:46:41 PM - Software Distribution Service 3.0
RP33: 11/8/2012 3:48:10 PM - Software Distribution Service 3.0
RP34: 11/9/2012 5:58:20 PM - Software Distribution Service 3.0
RP35: 11/10/2012 8:07:02 PM - Software Distribution Service 3.0
RP36: 11/13/2012 6:29:09 PM - Software Distribution Service 3.0
RP37: 11/15/2012 6:23:50 PM - Software Distribution Service 3.0
RP38: 11/16/2012 10:49:51 PM - Software Distribution Service 3.0
RP39: 11/17/2012 10:48:50 PM - Software Distribution Service 3.0
RP40: 11/19/2012 5:50:07 PM - Software Distribution Service 3.0
RP41: 12/30/2012 8:43:46 PM - Software Distribution Service 3.0
RP42: 12/30/2012 9:18:29 PM - Software Distribution Service 3.0
RP43: 1/1/2013 10:48:38 AM - Software Distribution Service 3.0
RP44: 1/3/2013 9:46:05 PM - Software Distribution Service 3.0
RP45: 1/5/2013 6:09:19 PM - Software Distribution Service 3.0
RP46: 1/8/2013 6:26:23 AM - Software Distribution Service 3.0
RP47: 1/9/2013 11:23:32 AM - Software Distribution Service 3.0
RP48: 1/11/2013 12:55:01 PM - Software Distribution Service 3.0
RP49: 1/13/2013 2:00:17 PM - Software Distribution Service 3.0
RP50: 1/14/2013 10:09:18 PM - Software Distribution Service 3.0
RP51: 1/16/2013 10:49:00 PM - Software Distribution Service 3.0
RP52: 1/18/2013 10:52:08 AM - Software Distribution Service 3.0
RP53: 1/20/2013 12:18:31 PM - Software Distribution Service 3.0
RP54: 1/21/2013 3:43:03 PM - Software Distribution Service 3.0
RP55: 1/22/2013 11:18:27 PM - Software Distribution Service 3.0
RP56: 1/23/2013 11:22:59 PM - Software Distribution Service 3.0
.
==== Installed Programs ======================
.
Adobe Flash Player 10 Plugin
Adobe Flash Player 11 ActiveX
Apple Application Support
FileASSASSIN
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB979306)
Intel® PRO Network Connections Drivers
Java Auto Updater
Java™ 6 Update 32
Malwarebytes Anti-Malware version 1.70.0.1100
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Plus 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Security Client
Microsoft Security Essentials
Microsoft Software Update for Web Folders (English) 12
Mozilla Firefox (3.6.8)
PerfectDisk
QuickTime
Rhapsody
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596666) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596856) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB2675157)
Security Update for Windows Internet Explorer 8 (KB2699988)
Security Update for Windows Internet Explorer 8 (KB2722913)
Security Update for Windows Internet Explorer 8 (KB2761465)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player (KB979402)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2482017)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2491683)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2621440)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2639417)
Security Update for Windows XP (KB2641653)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2647518)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2685939)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2695962)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2705219)
Security Update for Windows XP (KB2707511)
Security Update for Windows XP (KB2712808)
Security Update for Windows XP (KB2718523)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB2723135)
Security Update for Windows XP (KB2731847)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981349)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office Outlook 2007 (KB2596598) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687407) 32-Bit Edition
Update for Microsoft Windows (KB971513)
Update for Windows Internet Explorer 8 (KB2447568)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2641690)
Update for Windows XP (KB2718704)
Update for Windows XP (KB2736233)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update for Windows XP (KB980182)
WebFldrs XP
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 8
Windows XP Service Pack 3
.
==== Event Viewer Messages From Past Week ========
.
1/23/2013 6:18:43 PM, error: Service Control Manager [7034] - The Application Layer Gateway Service service terminated unexpectedly. It has done this 1 time(s).
1/23/2013 6:17:51 PM, error: Service Control Manager [7034] - The Java Quick Starter service terminated unexpectedly. It has done this 1 time(s).
1/23/2013 11:17:55 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.143.575.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9103.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
1/23/2013 1:04:39 PM, error: Service Control Manager [7034] - The PDScheduler service terminated unexpectedly. It has done this 1 time(s).
.
==== End Of File ===========================

[AdvancedSetup]

The logs show that you also have McAfee antivirus running on this system.

mferkdk;VSCore mferkdk;\??\d:\program files\mcafee\virusscan enterprise\mferkdk.sys --> d:\program files\mcafee\virusscan enterprise\mferkdk.sys [?]

You cannot have 2 antivirus products installed and running at the same time. If you're going to use Microsoft Security Essentials then you need to fully uninstall the McAfee antivirus.

You can download and run the following tool to possibly help with removing left over elements of McAfee


MCPR.exe

Once that is removed see if that helps resolve some of your issues and let us know.

[willduffy]

OK. I've deleted the remaining bits of the McAffee program and did a scan with your software. It found something in the registry (?) twice called comsysapp which it says highjacks (?)
Here are the is the logs - (I've deleted extraneopus information)

Malwarebytes Anti-Malware (PRO) 1.70.0.1100

Database version: v2013.01.28.06

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702

Protection: Enabled

1/28/2013 7:53:04 PM
MBAM-log-2013-01-28 (21-01-02).txt

Scan type: Full scan (A:\|C:\|D:\|E:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 208855
Time elapsed: 45 minute(s), 47 second(s)

Registry Data Items Detected: 1
HKLM\SYSTEM\CurrentControlSet\SERVICES\COMSYSAPP|Type (Hijack.Comsysapp) -> Bad: (272) Good: (16) -> No action taken.
(end)

-------------------------
Malwarebytes Anti-Malware (PRO) 1.70.0.1100
www.malwarebytes.org

Database version: v2013.02.02.10

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Will :: WILL-DESKTOP [limited]

Protection: Enabled

2/2/2013 8:26:23 PM
mbam-log-2013-02-02 (20-26-23).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 173382

Registry Data Items Detected: 1
HKLM\SYSTEM\CurrentControlSet\SERVICES\COMSYSAPP|Type (Hijack.Comsysapp) -> Bad: (272) Good: (16) -> Delete on reboot.
(end)
-------------------------------------------------
After re-booting, I ran malwarebytes again and it didn't detect it. But the files are still showing the same message.

[AdvancedSetup]

Do you have a log or screen shot of what you're seeing please.

[willduffy]

I don't have a screen shot but those were the two logs that the Malwarebytes program generated when I ran it. A window popped up and said to re-start the cmputer to remove all active threats. I just ran the quick scan and it found the same thing Hijack:Comsysapp which I highlighted in red in my last post. I also went on your website and found info on how to keep Malwarebytes and Windows Security Essentials from interfering with each other and implemented that by having each program ignore the other. (Example - putting mbam.exe into MS Security Essentials ignore list.)

[AdvancedSetup]

Okay then I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.


Thank you

[willduffy]

Thanks Ron for trying to help.

[AdvancedSetup]

You're welcome. Good luck and I'm sure they'll get you going again