15 replies to this topic

[Blankandson]

One of my two laptops took nearly 15 minutes to boot up today. Both laptops are Dell, one with XP and one with Win 7. Both have the paid version of Malwarebytes. When the slow (XP) laptop finally started I opened task manager. It shows mbamservice.exe running and using 110 MB of memory. The other laptop doesn't show any mbam running. I'm guessing it is to run at startup, then when finished shut off. But it is not shutting off in the XP laptop.

Ideas? Fixes?

Thanks.

[AdvancedSetup]

Hello Blankandson and Welcome to Malwarebytes


Please create an mbam-check log:

• Download mbam-check.exe from here and save it to your desktop
  
• Double-click on mbam-check.exe to run it, it should then open a log file
  
• Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

When done, DDS will open two (2) logs:

• DDS.txt
  
• Attach.txt

• Save both reports to your desktop
  
• Please include the following logs in your next reply: DDS.txt and Attach.txt
  You can ignore the note about zipping the Attach.txt file in most cases.

[Blankandson]

I've done this but cannot figure out how to add the files as an attachment. Help me do that and they'll be on their way.

Thanks.

[Blankandson]

 attach.txt   15.75KB   29 downloads

I attached the other two files but received a msg saying I didn't have permissions to attach that type of file. At least this one it took.

(I looked and looked and finally found the attachment link!)

[AdvancedSetup]

Instead of clicking on the POST button, please click on the More Reply Options button and there will be more options to allow you to upload file attachments.

[AdvancedSetup]

If the file has a .LOG extension or other then you'll need to change it to .TXT and you can then attach it.

Actually I just went and looked and we allow .LOG file attachments. What is the extension type you're trying to upload?

[Jekko]

In order to attach files you click on the button on the bottom right of your reply called "More Reply Options".



After you will be taken to a new screen and you can attach files by clicking on the button "Choose Files" at the bottom.

[Blankandson]

On the protection tab "Enable malicious website blocking" is un-checked and the formerly green box is now orange. I cannot check the box to turn it back on. This is a recent change so I may have done something to cause that.

[AdvancedSetup]

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

Thank you

[Blankandson]

Done. It did everything as stated, even saying after four scans it detected no malicious files. But nothing has changed - still cannot click "enable malicious website blocking" and MBAM is running, using 110MB of memory.

[Blankandson]

MBAM is running continually, using 110MB of memory. The box "enable malicious website blocking" un-checked itself and I cannot check it. Protection box is now orange.
I ran the camilion program several times. Each time is said the program had the current updates, it ran fully and it found nothing.
I ran rogue killer and have attached the file from my desktop.
Thanks

Attached Files

•  RKreport1_S_02072013_02d1101.txt   2.01KB   14 downloads

[Firefox]

Please run the tools below and attach your logs so we can review them and see whats going on....

Please post an mbam-check log:

Create an mbam-check log:

• Download mbam-check.exe from here and save it to your desktop
  
• Double-click on mbam-check.exe to run it, it should then open a log file
  
• Please attach the CheckResults.txt file which should now be located on your desktop to your next reply

Next, Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

When done, DDS will open two (2) logs:

• DDS.txt
  
• Attach.txt

• Save both reports to your desktop
  
• Please include the following logs in your next reply: DDS.txt and Attach.txt
  
  You can ignore the note about zipping the Attach.txt file in most cases.

[Firefox]

AdvancedSetup, on 06 February 2013 - 08:14 PM, said:

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

Thank you

You have not followed the instructions from AdvancedSetup above to seek assistance, Please do so they can help you.

[Blankandson]

Done.

Attached Files

•  CheckResults.txt.txt   28.43KB   10 downloads
•  dds.txt.txt   6.77KB   10 downloads
•  attach.txt.txt   17.02KB   13 downloads

[Firefox]

Is this the same computer that you have posted about HERE?

This system is having more issues that need to be looked at, and like in your other thread, you need to seek assistance from one of the experts.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

[AdvancedSetup]

User has opened a new HJT topic post so I will go ahead and close this topic now.

http://forums.malwar...howtopic=122311

Thanks