Well without the BOOTLOG to confirm - you need to at least run and remove the following and then post back the log.
Download but do not yet run ComboFix
If you have a previous version of
Combofix.exe, delete it and download a fresh copy.
Download it
to your DESKTOP - it MUST run from the Desktop
download.bleepingcomputer.com/sUBs/ComboFix.exe
subs.geekstogo.com/ComboFix.exe
Using your mouse,
Highlight and then Right-click | Copy the entire contents of the Code box below, including blank lines
KILLALL::
Driver::
hsfgdevn
File::
c:\windows\system32\drivers\hsfgdevn.sys
c:\windows\system32\audiode.dll
Open a new Notepad session (Do not use a Word Processor or WordPad). Click "Format" and be certain that Word Wrap is not enabled. Right-click | Paste the Code box contents from above into Notepad. Click File, Save as..., and set the location to your Desktop, and enter (including quotation marks) as the filename: "CFscript.txt" .
Using your mouse, drag the new file CFscript.txt and drop it on the Combo-Fix.exe icon as shown:
- Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.
- Disconnect from the Internet.
- Disable your Antivirus software. If it has Script Blocking features, please disable these as well.
- A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix.
- It may identify that Recovery Console is not installed. Please accept when asked if you wish it to be installed.
When the scan completes Notepad will open with with your results log open. Do a File, Exit.
A caution -
Do not run Combofix more than once. Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.
Post back the Combofix log on your next reply.