5 replies to this topic

[Alexi637]

Within 2 seconds of running the "quick" scan, a blue screen popped up. This happened twice. The first time my computer technician was here and he wrote down the codes. Then he wanted me to do it again after he de-compressed my hard drive. So I did. The same thing occurred although I do not know if the codes are the same. He found no other problems and told me to back everything up.

This is what the blue screen said.
.NEL__STACK___INPAGE___ERROR
STOP: OXOOOOOO77 (OXCOOOOOOE, OXCOOOOOOE, OXOOOOOOOO, OXO5F85OOOO

And this is what the computer said after I restarted.
The system has recovered from a serious error.
BCCode : 77 BCP1 : C000000E BCP2 : C000000E BCP3 : 00000000
BCP4 : 05F85000 OSVer : 5_1_2600 SP : 3_0 Product : 256_1 C:\DOCUME~1\ALEXAN~1\LOCALS~1\Temp\WER0ce4.dir00\Mini031209-02.dmp
C:\DOCUME~1\ALEXAN~1\LOCALS~1\Temp\WER0ce4.dir00\sysdata.xml

I sent the error report to Microsoft and they came back with a blurb that a new program could cause this. The only new program was Malwarebytes. Although last week I started watching NetFlix through my computer.

I am not having any problems with my computer now (nor was I ever except for the Malwarebyte's glitch). Could there be an incompatiblilty with my computer and the Malwarebyte program?

[exile360]

Greetings and welcome.

Although it's possible that something is incompatible, it is unlikely. Before we pursue that, please have a look at this Microsoft Knowlegebase Article. After you run through those steps, please post back with the results, if any and let us know if the problems continue.

Thanks.

[Alexi637]

I went ahead and did everything in the article. I ran the Safety Scan but did not receive any scan results. All I received was a pop-up saying that the OneScan had fixed by computer and did I want to sign up for a free trial. I have a query in to WINDOWS LIVE as to where there might be a report.

Anyway, I went ahead and ran the Malwarebytes Scan and got fully 10 minutes into it (as opposed to 2 seconds) when the blue screen with same Kernel_stack_error came up. When I restarted, my computers "scan disk" came back with these entries: Deleting index entry WER8aca.dir00 in index $130 of file 12631 and Deleting index entry 8AC~1.DIR in index $130 of file 12631. Then before I knew it, it was back to my Windows startup page.
The computer did not say it had recovered from a serious error this time.

I will post the results of the OneCare Safety Scan if I have one.

Any other suggestions?

exile360, on Mar 14 2009, 04:36 AM, said:

Greetings and welcome.

Although it's possible that something is incompatible, it is unlikely. Before we pursue that, please have a look at this Microsoft Knowlegebase Article. After you run through those steps, please post back with the results, if any and let us know if the problems continue.

Thanks.

[exile360]

Sounds like hard drive corruption. If you followed the article then I'm sure you've done this already, but go ahead and do another disk check, just click on Start and select Run and enter the following in the Run box exactly as written and press enter (you may copy and paste it if you'd like):

CMD /C ECHO Y|CHKDSK %systemdrive% /F

Once you've done that, save anything you're working on and reboot your PC. When it starts up it will do another disk check (don't press any keys before it starts or it will be cancelled). Let me know if it finds any more errors this time.

Thanks.

[Alexi637]

So I ran another disk check and no problems. Then I ran the Malwarebytes Scan again and got to 27 minutes this time. It hung up on System32\config\SECURITY and up came the Blue Screen and the KERNEL_STACK error. I rebooted and the scan appeared to find nothing again.

I have Norton 360 and wondering if this could be posing a problem or is this not the same SECURITY? Should my FIREWALL be disabled to run the MB scan?

exile360, on Mar 15 2009, 03:54 PM, said:

Sounds like hard drive corruption. If you followed the article then I'm sure you've done this already, but go ahead and do another disk check, just click on Start and select Run and enter the following in the Run box exactly as written and press enter (you may copy and paste it if you'd like):

CMD /C ECHO Y|CHKDSK %systemdrive% /F

Once you've done that, save anything you're working on and reboot your PC. When it starts up it will do another disk check (don't press any keys before it starts or it will be cancelled). Let me know if it finds any more errors this time.

Thanks.

[exile360]

Ah yes, good old Norton 360. It has been known to sometimes cause problems with MBAM scans. To do the Malwarebytes' scan you might need to open Norton's user interface and disable it's active protection. It would be a good idea to disconnect from the internet before you do just to make sure you don't get infected while it's disabled. After you've got Norton shut off, do the scan with Malwarebytes again and see if it works. If it does, then please post a reply to this topic and provide info about how you replicated the problem and place a link back to this thread in your post so the developers can have a look.