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wmiprvse.exe and SearchFilterHost.exe high CPU usage


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It seems I have a similar issue as here: http://forums.malwar...howtopic=122829

I ran AVG and MBAM and they each caught one item and deleted it. But no change on my issue.

When I start up, immediately the CPU usage rises and when I check it out in TaskManager, I see either or both wmiprvse.exe and SearchFilterHost.exe using upwards of 60-70% of CPU. Sometimes (like right now) it's only the latter, using 50%.

Is anyone available to run me through a fix? Would be very much appreciated! :)

Here's my DDS log:

DDS (Ver_2012-11-20.01) - NTFS_x86

Internet Explorer: 10.0.9200.16576 BrowserJavaVersion: 10.21.2

Run by JonFergus at 16:19:17 on 2013-05-16

Microsoft Windows 7 Enterprise 6.1.7601.1.1252.1.1033.18.2814.1519 [GMT -7:00]

.

AV: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}

.

============== Running Processes ================

.

C:\PROGRA~1\AVG\AVG2013\avgrsx.exe

C:\Program Files\AVG\AVG2013\avgcsrvx.exe

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\Ati2evxx.exe

c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe

C:\Windows\system32\WLANExt.exe

C:\Windows\system32\conhost.exe

C:\Windows\system32\Ati2evxx.exe

C:\Windows\System32\spoolsv.exe

C:\Program Files\AVG\AVG2013\avgidsagent.exe

C:\Program Files\AVG\AVG2013\avgwdsvc.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe

C:\Windows\system32\taskhost.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\14.2.0\ToolbarUpdater.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\AVG\AVG2013\avgnsx.exe

C:\Program Files\AVG\AVG2013\avgemcx.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Program Files\AVG Secure Search\vprot.exe

C:\Program Files\AVG\AVG2013\avgui.exe

C:\Program Files\Adobe\Acrobat 10.0\Acrobat\acrotray.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Windows\System32\StikyNot.exe

C:\Program Files\Innovative Solutions\System Tray Cleaner\stc.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Program Files\Ergonis\PopChar\PopChar.exe

C:\Program Files\Quick Unicode Input\quick.exe

C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\system32\taskmgr.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Windows\servicing\TrustedInstaller.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\Windows\system32\msiexec.exe

C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files\Mozilla Firefox\plugin-container.exe

C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_7_700_202.exe

C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_7_700_202.exe

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\conhost.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\system32\RunDll32.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\system32\svchost.exe -k imgsvc

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://search.conduit.com?SearchSource=10&CUI=UN20859411146742156&UM=2&ctid=CT3291673

BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg secure search\14.2.0.1\AVG Secure Search_toolbar.dll

BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll

BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll

TB: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg secure search\14.2.0.1\AVG Secure Search_toolbar.dll

TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll

uRun: [RESTART_STICKY_NOTES] c:\windows\system32\StikyNot.exe

uRun: [iSUSPM] "c:\programdata\flexnet\connect\11\ISUSPM.exe" -scheduler

uRun: [sTC] "c:\program files\innovative solutions\system tray cleaner\stc.exe" -startup

uRun: [uTorrent] "c:\program files\utorrent\uTorrent.exe" /MINIMIZED

uRunOnce: [spUninstallDeleteDir] rmdir /s /q "c:\users\jonfergus\appdata\roaming\SearchProtect"

mRun: [vProt] "c:\program files\avg secure search\vprot.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [AVG_UI] "c:\program files\avg\avg2013\avgui.exe" /TRAYONLY

mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 10.0\acrobat\Acrobat_sl.exe"

mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 10.0\acrobat\Acrotray.exe"

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRunOnce: [spUninstallCleanUp] REG delete HKEY_CURRENT_USER\Software\SearchProtect /f

dRun: [searchProtect] \SearchProtect\bin\cltmng.exe

StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\popchar.lnk - c:\program files\ergonis\popchar\PopChar.exe

StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quicku~1.lnk - c:\program files\quick unicode input\quick.exe

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

mPolicies-System: FilterAdministratorToken = dword:1

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab

TCP: NameServer = 8.8.8.8 192.168.5.1

TCP: Interfaces\{52BBB533-8D4D-4AA8-805F-704DBC67398D} : DHCPNameServer = 8.8.8.8 192.168.5.1

TCP: Interfaces\{52BBB533-8D4D-4AA8-805F-704DBC67398D}\254434B4F5055726C69636 : DHCPNameServer = 192.168.2.1

TCP: Interfaces\{52BBB533-8D4D-4AA8-805F-704DBC67398D}\478656778696475686F6573756 : DHCPNameServer = 64.59.168.13 64.59.168.15 64.59.174.84

TCP: Interfaces\{52BBB533-8D4D-4AA8-805F-704DBC67398D}\543594350275966496 : DHCPNameServer = 192.168.50.1 207.194.55.129 204.174.16.4

TCP: Interfaces\{52BBB533-8D4D-4AA8-805F-704DBC67398D}\C4962627162797D2055726C69636 : DHCPNameServer = 8.8.8.8 192.168.100.32

Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll

Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\14.2.0\ViProtocol.dll

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll

SSODL: WebCheck - <orphaned>

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\26.0.1410.64\installer\chrmstp.exe" --configure-user-settings --verbose-

logging --system-level --multi-install --chrome

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\users\jonfergus\appdata\roaming\mozilla\firefox\profiles\jt933bls.default\

FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3291673&CUI=UN42658357821230193&UM=2&SearchSource=3&q={searchTerms}

FF - prefs.js: browser.search.selectedEngine - Search Spin V1 Customized Web Search

FF - prefs.js: browser.startup.homepage - hxxp://us.mg1.mail.yahoo.com/dc/launch?.gx=0&.rand=fpkmoe32ofeft#mail

FF - prefs.js: keyword.URL - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3291673&SearchSource=2&CUI=UN42658357821230193&UM=2&q=

FF - plugin: c:\program files\adobe\acrobat 10.0\acrobat\air\nppdf32.dll

FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\common files\avg secure search\sitesafetyinstaller\14.2.0\npsitesafety.dll

FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll

FF - plugin: c:\program files\google\update\1.3.21.145\npGoogleUpdate3.dll

FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll

FF - plugin: c:\program files\microsoft silverlight\5.1.20125.0\npctrlui.dll

FF - plugin: c:\program files\mie\alternatiff\npzzatif.dll

FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll

FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_7_700_202.dll

FF - ExtSQL: 2013-04-23 16:42; {19503e42-ca3c-4c27-b1e2-9cdb2170ee34}; c:\users\jonfergus\appdata\roaming\mozilla\firefox\profiles\jt933bls.default\extensions

\{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}.xpi

.

---- FIREFOX POLICIES ----

FF - user.js: extensions.BabylonToolbar.tlbrSrchUrl - hxxp://search.babylon.com/?babsrc=TB_def&mntrId=8e0d725b00000000000000235ae9b0cb&q=

FF - user.js: extensions.BabylonToolbar.id - 8e0d725b00000000000000235ae9b0cb

FF - user.js: extensions.BabylonToolbar.appId - {BDB69379-802F-4eaf-B541-F8DE92DD98DB}

FF - user.js: extensions.BabylonToolbar.instlDay - 15670

FF - user.js: extensions.BabylonToolbar.vrsn - 1.8.3.8

FF - user.js: extensions.BabylonToolbar.vrsni - 1.8.3.8

FF - user.js: extensions.BabylonToolbar_i.vrsnTs - 1.8.3.819:44:54

FF - user.js: extensions.BabylonToolbar.prtnrId - babylon

FF - user.js: extensions.BabylonToolbar.prdct - BabylonToolbar

FF - user.js: extensions.BabylonToolbar.aflt - babsst

FF - user.js: extensions.BabylonToolbar_i.smplGrp - none

FF - user.js: extensions.BabylonToolbar.tlbrId - irhnew

FF - user.js: extensions.BabylonToolbar.instlRef - sst

FF - user.js: extensions.BabylonToolbar.dfltLng - en

FF - user.js: extensions.BabylonToolbar.excTlbr - false

FF - user.js: extensions.BabylonToolbar.admin - false

.

============= SERVICES / DRIVERS ===============

.

R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2013-2-8 60216]

R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2013-2-8 245048]

R0 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2013-2-8 96568]

R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2013-2-8 39224]

R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2013-3-29 208184]

R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2013-3-1 22328]

R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2013-2-8 170808]

R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2013-3-21 182072]

R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2012-9-3 33112]

R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2013\avgidsagent.exe [2013-4-25 4936752]

R2 avgwd;AVG WatchDog;c:\program files\avg\avg2013\avgwdsvc.exe [2013-4-18 283136]

R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-5-16 418376]

R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-5-16 701512]

R2 vToolbarUpdater14.2.0;vToolbarUpdater14.2.0;c:\program files\common files\avg secure search\vtoolbarupdater\14.2.0\ToolbarUpdater.exe [2013-2-18 968880]

R3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller;c:\windows\system32\drivers\l1c50x86.sys [2012-6-7 45952]

R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-5-16 22856]

R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2013-5-16 40776]

S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-2-28 161384]

S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]

S3 dmvsc;dmvsc;c:\windows\system32\drivers\dmvsc.sys [2011-4-11 62464]

S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2010-11-20 15872]

S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]

S3 Synth3dVsc;Synth3dVsc;c:\windows\system32\drivers\Synth3dVsc.sys [2011-4-11 77184]

S3 terminpt;Microsoft Remote Desktop Input Driver;c:\windows\system32\drivers\terminpt.sys [2011-4-11 25600]

S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2010-11-20 52224]

S3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2010-11-20 27264]

S3 tsusbhub;tsusbhub;c:\windows\system32\drivers\tsusbhub.sys [2011-4-11 112640]

S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2012-5-6 1343400]

.

=============== File Associations ===============

.

FileExt: .txt: txtfile=c:\windows\system32\NOTEPAD.EXE %1 [userChoice]

.

=============== Created Last 30 ================

.

2013-05-16 23:14:01 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2013-05-16 22:43:17 -------- d-----w- c:\users\jonfergus\appdata\roaming\Malwarebytes

2013-05-16 22:43:04 -------- d-----w- c:\programdata\Malwarebytes

2013-05-16 22:43:03 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-05-16 22:43:03 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2013-05-15 23:59:32 -------- d-----w- c:\program files\MIE

2013-05-15 17:14:06 2347520 ----a-w- c:\windows\system32\win32k.sys

2013-05-15 17:14:04 40960 ----a-w- c:\windows\system32\wwanprotdim.dll

2013-05-15 17:14:04 186368 ----a-w- c:\windows\system32\wwansvc.dll

2013-05-15 17:13:25 728424 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys

2013-05-15 17:13:25 218984 ----a-w- c:\windows\system32\drivers\dxgmms1.sys

2013-05-15 17:13:19 47104 ----a-w- c:\windows\system32\appinfo.dll

2013-05-15 17:13:19 1796096 ----a-w- c:\windows\system32\authui.dll

2013-05-15 17:13:19 101720 ----a-w- c:\windows\system32\consent.exe

2013-05-13 17:22:58 -------- d-----w- C:\SearchProtect

2013-05-07 01:43:09 9728 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll

2013-04-24 00:10:59 -------- d-----w- c:\program files\Conduit

2013-04-24 00:10:55 -------- d-----w- c:\users\jonfergus\appdata\local\Conduit

2013-04-24 00:09:38 -------- d-----w- c:\users\jonfergus\appdata\local\CRE

2013-04-24 00:06:04 -------- d-----w- c:\program files\Google Books Downloader

2013-04-23 17:12:26 1211752 ----a-w- c:\windows\system32\drivers\ntfs.sys

2013-04-22 18:15:48 -------- d-----w- c:\programdata\GenuTax

.

==================== Find3M ====================

.

2013-05-15 21:23:47 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2013-05-15 21:23:47 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2013-05-07 01:43:09 5632 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll

2013-04-13 04:45:16 474624 ----a-w- c:\windows\apppatch\AcSpecfc.dll

2013-04-13 04:45:15 2176512 ----a-w- c:\windows\apppatch\AcGenral.dll

2013-04-05 05:28:24 1767424 ----a-w- c:\windows\system32\wininet.dll

2013-04-05 05:26:26 2877440 ----a-w- c:\windows\system32\jscript9.dll

2013-04-05 05:26:21 61440 ----a-w- c:\windows\system32\iesetup.dll

2013-04-05 05:26:21 109056 ----a-w- c:\windows\system32\iesysprep.dll

2013-04-05 04:29:45 2706432 ----a-w- c:\windows\system32\mshtml.tlb

2013-04-05 03:38:25 71680 ----a-w- c:\windows\system32\RegisterIEPKEYs.exe

2013-04-04 12:35:08 94112 ----a-w- c:\windows\system32\WindowsAccessBridge.dll

2013-03-29 09:53:48 208184 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys

2013-03-21 10:08:24 182072 ----a-w- c:\windows\system32\drivers\avgtdix.sys

2013-03-19 05:04:13 3968856 ----a-w- c:\windows\system32\ntkrnlpa.exe

2013-03-19 05:04:10 3913560 ----a-w- c:\windows\system32\ntoskrnl.exe

2013-03-19 04:48:45 38912 ----a-w- c:\windows\system32\csrsrv.dll

2013-03-19 02:49:16 69632 ----a-w- c:\windows\system32\smss.exe

2013-03-14 00:46:13 861088 ----a-w- c:\windows\system32\npdeployJava1.dll

2013-03-14 00:46:13 782240 ----a-w- c:\windows\system32\deployJava1.dll

2013-03-01 16:32:20 22328 ----a-w- c:\windows\system32\drivers\avgidsshimx.sys

2013-02-18 18:04:38 33112 ----a-w- c:\windows\system32\drivers\avgtpx86.sys

.

============= FINISH: 16:20:51.81 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Enterprise

Boot Device: \Device\HarddiskVolume2

Install Date: 5/3/2012 3:31:44 PM

System Uptime: 5/16/2013 4:05:41 PM (0 hours ago)

.

Motherboard: Acer | | Aspire 5516

Processor: AMD Athlon 64 X2 Dual-Core Processor TK-42 | Socket M2/S1G1 | 1600/200mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 223 GiB total, 105.991 GiB free.

D: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP94: 4/6/2013 1:03:35 PM - Scheduled Checkpoint

RP95: 4/9/2013 5:52:21 PM - Windows Update

RP96: 4/12/2013 11:00:18 AM - Installed GenuTax Standard.

RP97: 4/16/2013 12:15:18 PM - Installed Java 7 Update 21

RP98: 4/24/2013 9:30:33 PM - Windows Update

RP99: 5/6/2013 6:40:04 PM - Windows Update

RP100: 5/15/2013 6:11:17 PM - Windows Update

.

==== Installed Programs ======================

.

µTorrent

Adobe Acrobat X Pro - English, Français, Deutsch

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader X (10.1.7)

Any Video Converter 3.5.6

Apple Software Update

AutoHotkey 1.0.48.03

AVG 2013

AVG Security Toolbar

D3DX10

ffdshow v1.2.4486 [2012-08-25]

FileZilla Client 3.6.0.2

Fotosizer 1.35

Free Video Cutter 1.1

FreeOCR 3.0

GenuTax Standard

GIMP 2.6.12-2

Google Books Downloader version 2.3

Google Chrome

Google Earth Plug-in

Google Update Helper

ImgBurn

Java 7 Update 21

Java Auto Updater

Logitech QuickCam

Malwarebytes Anti-Malware version 1.75.0.1300

Microsoft .NET Framework 4 Client Profile

Microsoft .NET Framework 4 Extended

Microsoft Application Error Reporting

Microsoft Expression Encoder 4 Screen Capture Codec

Microsoft Expression Web 4

Microsoft Expression Web 4 Service Pack 2

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

Mozilla Firefox 20.0.1 (x86 en-US)

Mozilla Maintenance Service

MSVCRT

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

OpenOffice.org 3.3

PIXresizer 2.0.4

PopChar 5.4

Quick Unicode Input tool

Safari

Security Update for CAPICOM (KB931906)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)

Security Update for Microsoft .NET Framework 4 Extended (KB2487367)

Security Update for Microsoft .NET Framework 4 Extended (KB2656351)

Security Update for Microsoft .NET Framework 4 Extended (KB2736428)

Security Update for Microsoft .NET Framework 4 Extended (KB2742595)

Skype™ 6.3

System Tray Cleaner 3

SyTools Open Office Writer Recovery

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft .NET Framework 4 Extended (KB2468871)

Update for Microsoft .NET Framework 4 Extended (KB2533523)

Update for Microsoft .NET Framework 4 Extended (KB2600217)

VLC media player 2.0.1

Weeny Free ePub to PDF Converter 1.0

WinDjView 2.0.2

Windows Live Communications Platform

Windows Live Essentials

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

WinRAR archiver

Word Cleaner 4.7.2

.

==== Event Viewer Messages From Past Week ========

.

5/16/2013 3:02:31 PM, Error: Microsoft-Windows-WHEA-Logger [18] - A fatal hardware error has occurred. Reported by component: Processor Core Error Source: Machine

Check Exception Error Type: Cache Hierarchy Error Processor ID: 1 The details view of this entry contains further information.

5/16/2013 2:16:28 PM, Error: Service Control Manager [7006] - The ScRegSetValueExW call failed for FailureActions with the following error: Access is denied.

5/16/2013 10:15:35 AM, Error: Microsoft-Windows-WHEA-Logger [18] - A fatal hardware error has occurred. Reported by component: Processor Core Error Source: Machine

Check Exception Error Type: Unknown Error Processor ID: 1 The details view of this entry contains further information.

5/15/2013 10:04:54 AM, Error: Microsoft-Windows-WHEA-Logger [18] - A fatal hardware error has occurred. Reported by component: Processor Core Error Source: Machine

Check Exception Error Type: Memory Controller Error Processor ID: 1 The details view of this entry contains further information.

5/14/2013 10:27:53 AM, Error: Microsoft-Windows-WHEA-Logger [18] - A fatal hardware error has occurred. Reported by component: Processor Core Error Source: Machine

Check Exception Error Type: Translation Lookaside Buffer Error Processor ID: 1 The details view of this entry contains further information.

5/13/2013 7:18:30 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc

service.

5/12/2013 7:02:28 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "109" attempting to start the service gupdate with arguments "/comsvc" in order

to run the server: {4EB61BAC-A3B6-4760-9581-655041EF4D69}

5/12/2013 7:02:27 PM, Error: Service Control Manager [7000] - The Google Update Service (gupdate) service failed to start due to the following error: The pipe has

been ended.

5/10/2013 11:08:55 AM, Error: Schannel [36888] - The following fatal alert was generated: 10. The internal error state is 10.

.

==== End Of File ===========================

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  • Staff

Hello JFergus

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!


  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

    [*]Please do not attach logs or use code boxes, just copy and paste the text.

    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

    [*]Please read every post completely before doing anything.

    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

    [*]Please provide feedback about your experience as we go.

    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.

Gringo

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Thanks Gringo. Here are the reports from these two programs.

Once JRT finished a process called "LVPrcSrv: Logitech LVPrcSrv Module" immediately started using up to 80% of my CPU. I had to end the process to be able to reply here. With that process ended the system idle is up to around 90%. I have a logitech webcam and it has never quite worked right with skype, often causing it to crash. I've never found a solution to it.

Any further steps to help me out?

# AdwCleaner v2.301 - Logfile created 05/17/2013 at 09:15:40

# Updated 16/05/2013 by Xplode

# Operating system : Windows 7 Enterprise Service Pack 1 (32 bits)

# User : JonFergus - JONFERGUS-PC

# Boot Mode : Normal

# Running from : C:\Users\JonFergus\Desktop\AdwCleaner.exe

# Option [Delete]

***** [services] *****

Stopped & Deleted : vToolbarUpdater14.2.0

***** [Files / Folders] *****

File Deleted : C:\Program Files\Mozilla Firefox\searchplugins\avg-

secure-search.xml

Folder Deleted : C:\Program Files\AVG Secure Search

Folder Deleted : C:\Program Files\Common Files\AVG Secure Search

Folder Deleted : C:\Program Files\Conduit

Folder Deleted : C:\ProgramData\AVG Secure Search

Folder Deleted : C:\ProgramData\Babylon

Folder Deleted : C:\ProgramData\Tarma Installer

Folder Deleted : C:\Users\JONFER~1\AppData\Local\Temp\avg@toolbar

Folder Deleted : C:\Users\JonFergus\AppData\Local\AVG Secure Search

Folder Deleted : C:\Users\JonFergus\AppData\Local\Conduit

Folder Deleted : C:\Users\JonFergus\AppData\LocalLow\AVG Secure Search

Folder Deleted : C:\Users\JonFergus\AppData\LocalLow\Conduit

Folder Deleted : C:\Users\JonFergus\AppData\Roaming\Babylon

***** [Registry] *****

Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar

Key Deleted : HKCU\Software\AVG Secure Search

Key Deleted : HKCU\Software\Conduit

Key Deleted : HKCU\Software\IGearSettings

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes

\{95B7759C-8C7F-4BF1-B163-73684A933233}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext

\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats

\{95B7759C-8C7F-4BF1-B163-73684A933233}

Key Deleted : HKCU\Software\Softonic

Key Deleted : HKLM\Software\AVG Secure Search

Key Deleted : HKLM\Software\AVG Security Toolbar

Key Deleted : HKLM\Software\Babylon

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-

7236812B12B2}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-

EC05EBD71DBB}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BDB69379-802F-4EAF-B541-

F8DE92DD98DB}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D616A4A2-7B38-4DBC-9093-

6FE7A4A21B17}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE

Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL

Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.BrowserWndAPI

Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.BrowserWndAPI.1

Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.PugiObj

Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.PugiObj.1

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-

4F214A2EE0B1}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-

B40CBE5B1FF7}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-

73684A933233}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-

6C0C227862A9}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CC5AD34C-6F10-4CB3-B74A-

C2DD4D5060A3}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-

4ED3E9456D39}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-

E9021F207706}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-

733216D61217}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-

B40CBE5B1FF7}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-

A55F4BCB0BEC}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-

8E6EA7F085D6}

Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap

Key Deleted : HKLM\SOFTWARE\Classes\PROTOCOLS\Handler\viprotocol

Key Deleted : HKLM\SOFTWARE\Classes\S

Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi

Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3291673

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-

AB2B63E63C93}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-

A66D8DC9E1D8}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-

C7A937FAAB94}

Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE

Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1

Key Deleted : HKLM\Software\Conduit

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights

\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights

\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ConduitInstaller_RASAPI32

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ConduitInstaller_RASMANCS

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASAPI32

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASMANCS

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\wajam_install_RASAPI32

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\wajam_install_RASMANCS

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WajamUpdater_RASAPI32

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WajamUpdater_RASMANCS

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer

\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext

\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext

\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

\AVG Secure Search

Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety

plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin

Key Deleted : HKLM\Software\Tarma Installer

Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar

[{95B7759C-8C7F-4BF1-B163-73684A933233}]

Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

[vProt]

Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [Avg@toolbar]

***** [internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16576

Replaced : [HKCU\Software\Microsoft\Internet Explorer\Main - Start Page]

= hxxp://search.conduit.com?

SearchSource=10&CUI=UN20859411146742156&UM=2&ctid=CT3291673 -->

hxxp://www.google.com

-\\ Mozilla Firefox v20.0.1 (en-US)

File : C:\Users\JonFergus\AppData\Roaming\Mozilla\Firefox\Profiles

\jt933bls.default\prefs.js

C:\Users\JonFergus\AppData\Roaming\Mozilla\Firefox\Profiles

\jt933bls.default\user.js ... Deleted !

Deleted : user_pref("CT3291673_Firefox.csv", "[{\"from\":\"Abs Layer\",

\"action\":\"loading toolbar\",\"time\"[...]

Deleted : user_pref("Smartbar.ConduitHomepagesList",

"hxxp://search.conduit.com/?ctid=CT3291673&octid=CT329167[...]

Deleted : user_pref("Smartbar.ConduitSearchEngineList", "Search Spin V1

Customized Web Search");

Deleted : user_pref("Smartbar.ConduitSearchUrlList",

"hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3291673[...]

Deleted : user_pref("Smartbar.SearchFromAddressBarSavedUrl", "");

Deleted : user_pref("Smartbar.keywordURLSelectedCTID", "CT3291673");

Deleted : user_pref("avg.install.installDirPath", "C:\\ProgramData\\AVG

Secure Search\\11.1.0.7");

Deleted : user_pref("browser.search.defaultthis.engineName", "Search

Spin V1 Customized Web Search");

Deleted : user_pref("browser.search.defaulturl",

"hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3291673&CUI[...]

Deleted : user_pref("browser.search.selectedEngine", "Search Spin V1

Customized Web Search");

Deleted : user_pref("extensions.BabylonToolbar.admin", false);

Deleted : user_pref("extensions.BabylonToolbar.aflt", "babsst");

Deleted : user_pref("extensions.BabylonToolbar.appId", "{BDB69379-802F-

4eaf-B541-F8DE92DD98DB}");

Deleted : user_pref("extensions.BabylonToolbar.dfltLng", "en");

Deleted : user_pref("extensions.BabylonToolbar.excTlbr", false);

Deleted : user_pref("extensions.BabylonToolbar.id",

"8e0d725b00000000000000235ae9b0cb");

Deleted : user_pref("extensions.BabylonToolbar.instlDay", "15670");

Deleted : user_pref("extensions.BabylonToolbar.instlRef", "sst");

Deleted : user_pref("extensions.BabylonToolbar.prdct",

"BabylonToolbar");

Deleted : user_pref("extensions.BabylonToolbar.prtnrId", "babylon");

Deleted : user_pref("extensions.BabylonToolbar.tlbrId", "irhnew");

Deleted : user_pref("extensions.BabylonToolbar.tlbrSrchUrl",

"hxxp://search.babylon.com/?babsrc=TB_def&mntrId=[...]

Deleted : user_pref("extensions.BabylonToolbar.vrsn", "1.8.3.8");

Deleted : user_pref("extensions.BabylonToolbar.vrsni", "1.8.3.8");

Deleted : user_pref("extensions.BabylonToolbar_i.smplGrp", "none");

Deleted : user_pref("extensions.BabylonToolbar_i.vrsnTs",

"1.8.3.819:44:54");

Deleted : user_pref("keyword.URL",

"hxxp://search.conduit.com/ResultsExt.aspx?

ctid=CT3291673&SearchSource=2&CU[...]

Deleted : user_pref("smartbar.machineId",

"FAWN5MX/TJBA2JMOQKBQVHJ5RYTR1GHUCWIR5LR85BWRQXVW9GDYECULJXZZNJOTT5G

[...]

-\\ Google Chrome v26.0.1410.64

File : C:\Users\JonFergus\AppData\Local\Google\Chrome\User Data\Default

\Preferences

Deleted [l.1] : icon_url ={"backup":{"session":

{"urls_to_restore_on_startup":["hxxp://search.conduit.com/?

ctid=CT3291673&Searc[...]

*************************

AdwCleaner[s1].txt - [9210 octets] - [17/05/2013 09:15:40]

########## EOF - C:\AdwCleaner[s1].txt - [9270 octets] ##########

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 4.9.4 (05.06.2013:1)

OS: Windows 7 Enterprise x86

Ran by JonFergus on Fri 05/17/2013 at 9:23:11.08

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys

~~~ Files

~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\JonFergus\appdata\local\{03224A8E-46F6-49F0-A6C0-DFF30FE78685}

Successfully deleted: [Empty Folder] C:\Users\JonFergus\appdata\local\{07A8DB07-97AF-4958-B3F5-C6CBCE3A4022}

Successfully deleted: [Empty Folder] C:\Users\JonFergus\appdata\local\{3DABAEB2-73A8-45E4-B354-C6A2F5CB387F}

Successfully deleted: [Empty Folder] C:\Users\JonFergus\appdata\local\{49EEB779-BDA6-4574-B0C2-DF1C3CB001E2}

Successfully deleted: [Empty Folder] C:\Users\JonFergus\appdata\local\{91841EF7-765E-498A-B22D-9EE747E670EB}

Successfully deleted: [Empty Folder] C:\Users\JonFergus\appdata\local\{D66BF464-11AC-4929-85AB-A83B4B274FEE}

Successfully deleted: [Empty Folder] C:\Users\JonFergus\appdata\local\{EF19505C-F7D3-431F-A589-AC10B55269D0}

~~~ FireFox

Emptied folder: C:\Users\JonFergus\AppData\Roaming\mozilla\firefox\profiles\jt933bls.default\minidumps [372 files]

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on Fri 05/17/2013 at 9:34:02.69

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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  • Staff

Hello JFergus

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

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Thanks once again. Combofix seems to have run smoothy. It didn't have to restart at all. And everything seems to be running well now. Task manager doesn't show me anything out of the ordinary. Here's the log from Combofix. Anything further I should do?

ComboFix 13-05-16.02 - JonFergus 05/17/2013 10:47:12.1.2 - x86

Microsoft Windows 7 Enterprise 6.1.7601.1.1252.1.1033.18.2814.1964 [GMT -7:00]

Running from: c:\users\JonFergus\Desktop\ComboFix.exe

AV: AVG AntiVirus Free Edition 2013 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}

SP: AVG AntiVirus Free Edition 2013 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

.

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

.

c:\users\JonFergus\AppData\Roaming\Microsoft\Network\Connections\Pbk\_hiddenPbk

c:\users\JonFergus\AppData\Roaming\Microsoft\Network\Connections\Pbk\_hiddenPbk\rasphone.pbk

.

.

((((((((((((((((((((((((( Files Created from 2013-04-17 to 2013-05-17 )))))))))))))))))))))))))))))))

.

.

2013-05-17 17:55 . 2013-05-17 17:56 -------- d-----w- c:\users\JonFergus\AppData\Local\temp

2013-05-17 17:55 . 2013-05-17 17:55 -------- d-----w- c:\users\Default\AppData\Local\temp

2013-05-17 16:23 . 2013-05-17 16:23 -------- d-----w- c:\windows\ERUNT

2013-05-17 16:22 . 2013-05-17 16:23 -------- d-----w- C:\JRT

2013-05-17 02:05 . 2013-05-17 02:05 -------- d-----w- c:\program files\CCleaner

2013-05-16 22:43 . 2013-05-16 22:43 -------- d-----w- c:\users\JonFergus\AppData\Roaming\Malwarebytes

2013-05-16 22:43 . 2013-05-16 22:43 -------- d-----w- c:\programdata\Malwarebytes

2013-05-16 22:43 . 2013-05-16 22:43 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2013-05-16 22:43 . 2013-04-04 21:50 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-05-15 23:59 . 2013-05-15 23:59 -------- d-----w- c:\program files\MIE

2013-05-15 17:14 . 2013-04-10 03:14 2347520 ----a-w- c:\windows\system32\win32k.sys

2013-05-15 17:14 . 2013-03-19 04:53 186368 ----a-w- c:\windows\system32\wwansvc.dll

2013-05-15 17:14 . 2013-03-19 03:33 40960 ----a-w- c:\windows\system32\wwanprotdim.dll

2013-05-15 17:13 . 2013-04-10 05:18 728424 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys

2013-05-15 17:13 . 2013-04-10 05:18 218984 ----a-w- c:\windows\system32\drivers\dxgmms1.sys

2013-05-15 17:13 . 2013-02-27 05:05 101720 ----a-w- c:\windows\system32\consent.exe

2013-05-15 17:13 . 2013-02-27 04:49 1796096 ----a-w- c:\windows\system32\authui.dll

2013-05-15 17:13 . 2013-02-27 04:49 47104 ----a-w- c:\windows\system32\appinfo.dll

2013-05-13 17:22 . 2013-05-13 17:22 -------- d-----w- C:\SearchProtect

2013-05-07 01:43 . 2013-05-07 01:43 9728 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll

2013-04-24 00:09 . 2013-04-24 00:09 -------- d-----w- c:\users\JonFergus\AppData\Local\CRE

2013-04-24 00:06 . 2013-04-24 00:50 -------- d-----w- c:\program files\Google Books Downloader

2013-04-23 17:12 . 2013-04-12 13:45 1211752 ----a-w- c:\windows\system32\drivers\ntfs.sys

2013-04-22 18:15 . 2013-04-22 18:15 448 ---ha-w- c:\users\Public\gt2012.bin

2013-04-22 18:15 . 2013-04-22 18:15 -------- d-----w- c:\programdata\GenuTax

.

.

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2013-05-16 22:02 . 2011-03-29 01:36 22240 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll

2013-05-15 21:23 . 2012-05-03 23:14 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2013-05-15 21:23 . 2012-05-03 23:14 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2013-04-13 04:45 . 2013-05-15 17:13 474624 ----a-w- c:\windows\apppatch\AcSpecfc.dll

2013-04-13 04:45 . 2013-05-15 17:13 2176512 ----a-w- c:\windows\apppatch\AcGenral.dll

2013-04-04 12:35 . 2013-04-16 19:16 94112 ----a-w- c:\windows\system32\WindowsAccessBridge.dll

2013-03-29 09:53 . 2013-03-29 09:53 208184 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys

2013-03-21 10:08 . 2013-03-21 10:08 182072 ----a-w- c:\windows\system32\drivers\avgtdix.sys

2013-03-19 05:04 . 2013-04-09 22:22 3968856 ----a-w- c:\windows\system32\ntkrnlpa.exe

2013-03-19 05:04 . 2013-04-09 22:22 3913560 ----a-w- c:\windows\system32\ntoskrnl.exe

2013-03-19 04:48 . 2013-04-09 22:22 38912 ----a-w- c:\windows\system32\csrsrv.dll

2013-03-19 02:49 . 2013-04-09 22:22 69632 ----a-w- c:\windows\system32\smss.exe

2013-03-14 00:46 . 2012-05-05 22:04 861088 ----a-w- c:\windows\system32\npdeployJava1.dll

2013-03-14 00:46 . 2012-05-04 14:57 782240 ----a-w- c:\windows\system32\deployJava1.dll

2013-03-01 16:32 . 2013-03-01 16:32 22328 ----a-w- c:\windows\system32\drivers\avgidsshimx.sys

2013-02-18 18:04 . 2012-09-04 04:38 33112 ----a-w- c:\windows\system32\drivers\avgtpx86.sys

2013-04-12 18:01 . 2013-04-12 18:00 263064 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll

.

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"RESTART_STICKY_NOTES"="c:\windows\System32\StikyNot.exe" [2009-07-14 354304]

"STC"="c:\program files\Innovative Solutions\System Tray Cleaner\stc.exe" [2012-04-13 3616176]

"uTorrent"="c:\program files\uTorrent\uTorrent.exe" [2013-05-10 802136]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]

"AVG_UI"="c:\program files\AVG\AVG2013\avgui.exe" [2013-04-29 4408368]

"Adobe Acrobat Speed Launcher"="c:\program files\Adobe\Acrobat 10.0\Acrobat\Acrobat_sl.exe" [2012-01-03 36760]

"Acrobat Assistant 8.0"="c:\program files\Adobe\Acrobat 10.0\Acrobat\Acrotray.exe" [2012-01-03 815512]

"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]

.

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\

PopChar.lnk - c:\program files\Ergonis\PopChar\PopChar.exe [2012-8-30 2736128]

Quick Unicode Input.lnk - c:\program files\Quick Unicode Input\quick.exe [2012-9-3 40960]

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]

"ConsentPromptBehaviorAdmin"= 5 (0x5)

"ConsentPromptBehaviorUser"= 3 (0x3)

"EnableUIADesktopToggle"= 0 (0x0)

"FilterAdministratorToken"= 1 (0x1)

.

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LogitechCommunicationsManager]

2007-02-08 08:12 488984 ----a-w- c:\program files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe

.

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LogitechQuickCamRibbon]

2007-02-08 08:13 774168 ----a-w- c:\program files\Logitech\QuickCam10\QuickCam10.exe

.

R2 AVGIDSAgent;AVGIDSAgent;c:\program files\AVG\AVG2013\avgidsagent.exe [x]

R2 MBAMScheduler;MBAMScheduler;c:\program files\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]

R2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [x]

R2 SkypeUpdate;Skype Updater;c:\program files\Skype\Updater\Updater.exe [x]

R3 dmvsc;dmvsc;c:\windows\system32\drivers\dmvsc.sys [x]

R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [x]

R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [x]

R3 Synth3dVsc;Synth3dVsc;c:\windows\system32\drivers\synth3dvsc.sys [x]

R3 terminpt;Microsoft Remote Desktop Input Driver;c:\windows\system32\drivers\terminpt.sys [x]

R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [x]

R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [x]

R3 tsusbhub;tsusbhub;c:\windows\system32\drivers\tsusbhub.sys [x]

R3 VGPU;VGPU;c:\windows\system32\drivers\rdvgkmd.sys [x]

R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [x]

S0 AVGIDSHX;AVGIDSHX;c:\windows\system32\DRIVERS\avgidshx.sys [x]

S0 Avglogx;AVG Logging Driver;c:\windows\system32\DRIVERS\avglogx.sys [x]

S0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\DRIVERS\avgrkx86.sys [x]

S1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\DRIVERS\avgidsdriverx.sys [x]

S1 AVGIDSShim;AVGIDSShim;c:\windows\system32\DRIVERS\avgidsshimx.sys [x]

S1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\DRIVERS\avgldx86.sys [x]

S1 Avgtdix;AVG TDI Driver;c:\windows\system32\DRIVERS\avgtdix.sys [x]

S1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [x]

S2 avgwd;AVG WatchDog;c:\program files\AVG\AVG2013\avgwdsvc.exe [x]

S3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller;c:\windows\system32\DRIVERS\l1c50x86.sys [x]

.

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]

LocalServiceAndNoImpersonation REG_MULTI_SZ SSDPSRV upnphost SCardSvr TBS fdrespub AppIDSvc QWAVE wcncsvc Mcx2Svc SensrSvc

.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost - LocalService

FontCache

.

.

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]

2013-04-10 17:11 1642448 ----a-w- c:\program files\Google\Chrome\Application\26.0.1410.64\Installer\chrmstp.exe

.

Contents of the 'Scheduled Tasks' folder

.

2013-05-17 c:\windows\Tasks\Adobe Flash Player Updater.job

- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-05-03 21:23]

.

2013-05-17 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job

- c:\program files\Google\Update\GoogleUpdate.exe [2012-11-02 17:59]

.

2013-05-17 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job

- c:\program files\Google\Update\GoogleUpdate.exe [2012-11-02 17:59]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.google.com

TCP: DhcpNameServer = 192.168.2.1

FF - ProfilePath - c:\users\JonFergus\AppData\Roaming\Mozilla\Firefox\Profiles\jt933bls.default\

FF - prefs.js: browser.startup.homepage - hxxp://us.mg1.mail.yahoo.com/dc/launch?.gx=0&.rand=fpkmoe32ofeft#mail

FF - ExtSQL: 2013-04-23 16:42; {19503e42-ca3c-4c27-b1e2-9cdb2170ee34}; c:\users\JonFergus\AppData\Roaming\Mozilla\Firefox\Profiles\jt933bls.default\extensions\{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}.xpi

.

- - - - ORPHANS REMOVED - - - -

.

HKCU-Run-ISUSPM - c:\programdata\FLEXnet\Connect\11\ISUSPM.exe

HKU-Default-Run-SearchProtect - \SearchProtect\bin\cltmng.exe

MSConfigStartUp-Nuance PDF Reader-reminder - c:\program files\Nuance\PDF Reader\Ereg\Ereg.exe

AddRemove-{108A39BF-4ED1-4293-B11A-06BD521FB8F7} - c:\progra~2\TARMAI~1\{108A3~1\Setup.exe

.

.

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\Approved Extensions]

@Denied: (2) (LocalSystem)

"{95B7759C-8C7F-4BF1-B163-73684A933233}"=hex:51,66,7a,6c,4c,1d,38,12,f2,76,a4,

91,4d,c2,9f,0e,ce,75,30,28,4f,cd,76,27

"{18DF081C-E8AD-4283-A596-FA578C2EBDC3}"=hex:51,66,7a,6c,4c,1d,38,12,72,0b,cc,

1c,9f,a6,ed,07,da,80,b9,17,89,70,f9,d7

"{31332EEF-CB9F-458F-AFEB-D30E9A66B6BA}"=hex:51,66,7a,6c,4c,1d,38,12,81,2d,20,

35,ad,85,e1,00,d0,fd,90,4e,9f,38,f2,ae

"{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}"=hex:51,66,7a,6c,4c,1d,38,12,7c,f0,b1,

38,5c,21,3d,0e,d9,78,0d,25,e1,c9,8c,d4

"{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}"=hex:51,66,7a,6c,4c,1d,38,12,d5,94,07,

72,c2,98,42,03,c9,fd,97,9a,f4,87,69,57

"{9030D464-4C02-4ABF-8ECC-5164760863C6}"=hex:51,66,7a,6c,4c,1d,38,12,0a,d7,23,

94,30,02,d1,0f,f1,da,12,24,73,56,27,d2

"{DBC80044-A445-435B-BC74-9C25C1C588A9}"=hex:51,66,7a,6c,4c,1d,38,12,2a,03,db,

df,77,ea,35,06,c3,62,df,65,c4,9b,cc,bd

.

[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\ApprovedExtensionsMigration]

@Denied: (2) (LocalSystem)

"Timestamp"=hex:5c,30,5c,8b,2f,5e,cd,01

.

[HKEY_USERS\S-1-5-21-3132403539-4144849284-1998323835-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.*a*08]

@Class="Shell"

.

[HKEY_USERS\S-1-5-21-3132403539-4144849284-1998323835-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.*a*08\OpenWithList]

@Class="Shell"

"a"="vlc.exe"

"MRUList"="a"

.

[HKEY_USERS\S-1-5-21-3132403539-4144849284-1998323835-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.*a*ύ<]

@Class="Shell"

.

[HKEY_USERS\S-1-5-21-3132403539-4144849284-1998323835-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.*a*ύ<\OpenWithList]

@Class="Shell"

"a"="vlc.exe"

"MRUList"="a"

.

[HKEY_USERS\S-1-5-21-3132403539-4144849284-1998323835-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.*S*0*2*E*0*6*TúL\OpenWithList]

@Class="Shell"

"a"="vlc.exe"

"MRUList"="a"

.

[HKEY_USERS\S-1-5-21-3132403539-4144849284-1998323835-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.*S*0*3*E*0*5*§@W\OpenWithList]

@Class="Shell"

"a"="vlc.exe"

"MRUList"="a"

.

[HKEY_USERS\S-1-5-21-3132403539-4144849284-1998323835-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.**ˆ]

@Class="Shell"

.

[HKEY_USERS\S-1-5-21-3132403539-4144849284-1998323835-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.**ˆ\OpenWithList]

@Class="Shell"

"a"="vlc.exe"

"MRUList"="a"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_7_700_202_ActiveX.exe,-101"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]

"Enabled"=dword:00000001

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]

@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_7_700_202_ActiveX.exe"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="IFlashBroker5"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DbgagD\1*]

"value"="?\07\01\09\00+2?"

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]

@Denied: (Full) (Everyone)

.

Completion time: 2013-05-17 10:59:17

ComboFix-quarantined-files.txt 2013-05-17 17:59

.

Pre-Run: 113,812,402,176 bytes free

Post-Run: 116,271,427,584 bytes free

.

- - End Of File - - 61DE48E932F05C6536E0C2D6257028AD

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Just a little update. About 20 minutes after running Combofix (without restarting) SearchFilterHost.exe once again began using 50% of CPU. I haven't seen any activity from wmiprvse.exe. Programs I was using during this time: Windows Explorer, Open Office Writer, Adobe Reader and Firefox.

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  • Staff

Hello

I want you to run things in selective startup, this will help pinpoint the type of problem it is

1. push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)

2. In the Open box, type msconfig and then click OK. The System Configuration Utility appears.

3. Click the "services" tab.

4. Put a checkmark in "hide all Microsofts services".

5. Uncheck anything that is left.

6. click on the "startup" tab

7. uncheck all under this tab

8. click on the apply button

Restat the computer and see how things are doing, If things are doing better then repeat the process but this time start with the services and start by adding the first half back and apply the changes

If things go bad again then you know the problem is in the services that you restarted and you can keep searching untill you find the one it is

if you restart all the services and things are still ok then go back and do the same thing for the startup programs

Gringo

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Hi Gringo. Thanks for the help. I was gone for the weekend, so didn't get your reply until today. I haven't done this last step yet, as everything seems to be running smoothy again. I haven't seen either process pop up all through the weekend and CPU usage is remaining quite low.

Do you think I should run through this last step anyway?

Thanks again for the help!

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  • Staff

Hello JFergus

if it is running fine then no don't do it

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe

CFScriptB-4.gif

This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  1. report from Combofix
  2. let me know of any problems you may have had
  3. How is the computer doing now after running the script?

Gringo

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  • Staff

Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

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  • Staff

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

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Hi Gringo. Apologies for my lateness in replying. I've been moving and just now have steady internet again. It seems that your help has solved my problem—my laptop has been running smoothly for the past few days, without any problems.

Here's the log from ComboFix, as requested:

ComboFix 13-05-16.02 - JonFergus 05/29/2013 10:29:10.2.2 - x86

Microsoft Windows 7 Enterprise 6.1.7601.1.1252.1.1033.18.2814.2116 [GMT -7:00]

Running from: c:\users\JonFergus\Desktop\ComboFix.exe

Command switches used :: c:\users\JonFergus\Desktop\CFScript.txt

AV: AVG AntiVirus Free Edition 2013 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}

SP: AVG AntiVirus Free Edition 2013 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

* Created a new restore point

.

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

.

c:\users\JonFergus\AppData\Roaming\Microsoft\Network\Connections\Pbk\_hiddenPbk

c:\users\JonFergus\AppData\Roaming\Microsoft\Network\Connections\Pbk\_hiddenPbk\rasphone.pbk

.

.

((((((((((((((((((((((((( Files Created from 2013-04-28 to 2013-05-29 )))))))))))))))))))))))))))))))

.

.

2013-05-29 17:36 . 2013-05-29 17:37 -------- d-----w- c:\users\JonFergus\AppData\Local\temp

2013-05-29 17:36 . 2013-05-29 17:36 -------- d-----w- c:\users\Default\AppData\Local\temp

2013-05-29 02:29 . 2013-05-29 02:29 -------- d-----w- c:\programdata\ClubSanDisk

2013-05-28 22:35 . 2013-05-28 22:35 262552 ----a-w- c:\program files\Mozilla Firefox\updated\browser\components\browsercomps.dll

2013-05-17 16:23 . 2013-05-17 16:23 -------- d-----w- c:\windows\ERUNT

2013-05-17 16:22 . 2013-05-17 16:23 -------- d-----w- C:\JRT

2013-05-17 02:05 . 2013-05-17 02:05 -------- d-----w- c:\program files\CCleaner

2013-05-16 22:43 . 2013-05-16 22:43 -------- d-----w- c:\users\JonFergus\AppData\Roaming\Malwarebytes

2013-05-16 22:43 . 2013-05-16 22:43 -------- d-----w- c:\programdata\Malwarebytes

2013-05-16 22:43 . 2013-05-16 22:43 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2013-05-16 22:43 . 2013-04-04 21:50 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-05-15 23:59 . 2013-05-15 23:59 -------- d-----w- c:\program files\MIE

2013-05-15 17:14 . 2013-04-10 03:14 2347520 ----a-w- c:\windows\system32\win32k.sys

2013-05-15 17:14 . 2013-03-19 04:53 186368 ----a-w- c:\windows\system32\wwansvc.dll

2013-05-15 17:14 . 2013-03-19 03:33 40960 ----a-w- c:\windows\system32\wwanprotdim.dll

2013-05-15 17:13 . 2013-04-10 05:18 728424 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys

2013-05-15 17:13 . 2013-04-10 05:18 218984 ----a-w- c:\windows\system32\drivers\dxgmms1.sys

2013-05-15 17:13 . 2013-02-27 05:05 101720 ----a-w- c:\windows\system32\consent.exe

2013-05-15 17:13 . 2013-02-27 04:49 1796096 ----a-w- c:\windows\system32\authui.dll

2013-05-15 17:13 . 2013-02-27 04:49 47104 ----a-w- c:\windows\system32\appinfo.dll

2013-05-13 17:22 . 2013-05-13 17:22 -------- d-----w- C:\SearchProtect

2013-05-07 01:43 . 2013-05-07 01:43 9728 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll

.

.

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2013-05-16 22:02 . 2011-03-29 01:36 22240 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll

2013-05-15 21:23 . 2012-05-03 23:14 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2013-05-15 21:23 . 2012-05-03 23:14 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2013-04-22 18:15 . 2013-04-22 18:15 448 ---ha-w- c:\users\Public\gt2012.bin

2013-04-13 04:45 . 2013-05-15 17:13 474624 ----a-w- c:\windows\apppatch\AcSpecfc.dll

2013-04-13 04:45 . 2013-05-15 17:13 2176512 ----a-w- c:\windows\apppatch\AcGenral.dll

2013-04-12 13:45 . 2013-04-23 17:12 1211752 ----a-w- c:\windows\system32\drivers\ntfs.sys

2013-04-04 12:35 . 2013-04-16 19:16 94112 ----a-w- c:\windows\system32\WindowsAccessBridge.dll

2013-03-29 09:53 . 2013-03-29 09:53 208184 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys

2013-03-21 10:08 . 2013-03-21 10:08 182072 ----a-w- c:\windows\system32\drivers\avgtdix.sys

2013-03-19 05:04 . 2013-04-09 22:22 3968856 ----a-w- c:\windows\system32\ntkrnlpa.exe

2013-03-19 05:04 . 2013-04-09 22:22 3913560 ----a-w- c:\windows\system32\ntoskrnl.exe

2013-03-19 04:48 . 2013-04-09 22:22 38912 ----a-w- c:\windows\system32\csrsrv.dll

2013-03-19 02:49 . 2013-04-09 22:22 69632 ----a-w- c:\windows\system32\smss.exe

2013-03-14 00:46 . 2012-05-05 22:04 861088 ----a-w- c:\windows\system32\npdeployJava1.dll

2013-03-14 00:46 . 2012-05-04 14:57 782240 ----a-w- c:\windows\system32\deployJava1.dll

2013-03-01 16:32 . 2013-03-01 16:32 22328 ----a-w- c:\windows\system32\drivers\avgidsshimx.sys

2013-04-12 18:01 . 2013-04-12 18:00 263064 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll

.

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"RESTART_STICKY_NOTES"="c:\windows\System32\StikyNot.exe" [2009-07-14 354304]

"STC"="c:\program files\Innovative Solutions\System Tray Cleaner\stc.exe" [2012-04-13 3616176]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]

"AVG_UI"="c:\program files\AVG\AVG2013\avgui.exe" [2013-04-29 4408368]

"Adobe Acrobat Speed Launcher"="c:\program files\Adobe\Acrobat 10.0\Acrobat\Acrobat_sl.exe" [2012-01-03 36760]

"Acrobat Assistant 8.0"="c:\program files\Adobe\Acrobat 10.0\Acrobat\Acrotray.exe" [2012-01-03 815512]

"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]

.

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\

PopChar.lnk - c:\program files\Ergonis\PopChar\PopChar.exe [2012-8-30 2736128]

Quick Unicode Input.lnk - c:\program files\Quick Unicode Input\quick.exe [2012-9-3 40960]

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]

"ConsentPromptBehaviorAdmin"= 5 (0x5)

"ConsentPromptBehaviorUser"= 3 (0x3)

"EnableUIADesktopToggle"= 0 (0x0)

"FilterAdministratorToken"= 1 (0x1)

.

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LogitechCommunicationsManager]

2007-02-08 08:12 488984 ----a-w- c:\program files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe

.

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LogitechQuickCamRibbon]

2007-02-08 08:13 774168 ----a-w- c:\program files\Logitech\QuickCam10\QuickCam10.exe

.

R2 AVGIDSAgent;AVGIDSAgent;c:\program files\AVG\AVG2013\avgidsagent.exe [x]

R2 MBAMScheduler;MBAMScheduler;c:\program files\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]

R2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [x]

R2 SkypeUpdate;Skype Updater;c:\program files\Skype\Updater\Updater.exe [x]

R3 dmvsc;dmvsc;c:\windows\system32\drivers\dmvsc.sys [x]

R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [x]

R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [x]

R3 Synth3dVsc;Synth3dVsc;c:\windows\system32\drivers\synth3dvsc.sys [x]

R3 terminpt;Microsoft Remote Desktop Input Driver;c:\windows\system32\drivers\terminpt.sys [x]

R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [x]

R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [x]

R3 tsusbhub;tsusbhub;c:\windows\system32\drivers\tsusbhub.sys [x]

R3 VGPU;VGPU;c:\windows\system32\drivers\rdvgkmd.sys [x]

R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [x]

S0 AVGIDSHX;AVGIDSHX;c:\windows\system32\DRIVERS\avgidshx.sys [x]

S0 Avglogx;AVG Logging Driver;c:\windows\system32\DRIVERS\avglogx.sys [x]

S0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\DRIVERS\avgrkx86.sys [x]

S1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\DRIVERS\avgidsdriverx.sys [x]

S1 AVGIDSShim;AVGIDSShim;c:\windows\system32\DRIVERS\avgidsshimx.sys [x]

S1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\DRIVERS\avgldx86.sys [x]

S1 Avgtdix;AVG TDI Driver;c:\windows\system32\DRIVERS\avgtdix.sys [x]

S1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [x]

S2 avgwd;AVG WatchDog;c:\program files\AVG\AVG2013\avgwdsvc.exe [x]

S3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller;c:\windows\system32\DRIVERS\l1c50x86.sys [x]

.

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]

LocalServiceAndNoImpersonation REG_MULTI_SZ SSDPSRV upnphost SCardSvr TBS fdrespub AppIDSvc QWAVE wcncsvc Mcx2Svc SensrSvc

.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost - LocalService

FontCache

.

.

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]

2013-05-28 22:50 1165776 ----a-w- c:\program files\Google\Chrome\Application\27.0.1453.94\Installer\chrmstp.exe

.

Contents of the 'Scheduled Tasks' folder

.

2013-05-29 c:\windows\Tasks\Adobe Flash Player Updater.job

- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-05-03 21:23]

.

2013-05-29 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job

- c:\program files\Google\Update\GoogleUpdate.exe [2012-11-02 17:59]

.

2013-05-29 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job

- c:\program files\Google\Update\GoogleUpdate.exe [2012-11-02 17:59]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.google.com

TCP: DhcpNameServer = 172.16.26.56

FF - ProfilePath - c:\users\JonFergus\AppData\Roaming\Mozilla\Firefox\Profiles\jt933bls.default\

FF - prefs.js: browser.startup.homepage - hxxp://us.mg1.mail.yahoo.com/dc/launch?.gx=0&.rand=fpkmoe32ofeft#mail

FF - ExtSQL: 2013-04-23 16:42; {19503e42-ca3c-4c27-b1e2-9cdb2170ee34}; c:\users\JonFergus\AppData\Roaming\Mozilla\Firefox\Profiles\jt933bls.default\extensions\{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}.xpi

.

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\Approved Extensions]

@Denied: (2) (LocalSystem)

"{95B7759C-8C7F-4BF1-B163-73684A933233}"=hex:51,66,7a,6c,4c,1d,38,12,f2,76,a4,

91,4d,c2,9f,0e,ce,75,30,28,4f,cd,76,27

"{18DF081C-E8AD-4283-A596-FA578C2EBDC3}"=hex:51,66,7a,6c,4c,1d,38,12,72,0b,cc,

1c,9f,a6,ed,07,da,80,b9,17,89,70,f9,d7

"{31332EEF-CB9F-458F-AFEB-D30E9A66B6BA}"=hex:51,66,7a,6c,4c,1d,38,12,81,2d,20,

35,ad,85,e1,00,d0,fd,90,4e,9f,38,f2,ae

"{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}"=hex:51,66,7a,6c,4c,1d,38,12,7c,f0,b1,

38,5c,21,3d,0e,d9,78,0d,25,e1,c9,8c,d4

"{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}"=hex:51,66,7a,6c,4c,1d,38,12,d5,94,07,

72,c2,98,42,03,c9,fd,97,9a,f4,87,69,57

"{9030D464-4C02-4ABF-8ECC-5164760863C6}"=hex:51,66,7a,6c,4c,1d,38,12,0a,d7,23,

94,30,02,d1,0f,f1,da,12,24,73,56,27,d2

"{DBC80044-A445-435B-BC74-9C25C1C588A9}"=hex:51,66,7a,6c,4c,1d,38,12,2a,03,db,

df,77,ea,35,06,c3,62,df,65,c4,9b,cc,bd

.

[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\ApprovedExtensionsMigration]

@Denied: (2) (LocalSystem)

"Timestamp"=hex:5c,30,5c,8b,2f,5e,cd,01

.

[HKEY_USERS\S-1-5-21-3132403539-4144849284-1998323835-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.*a*08]

@Class="Shell"

.

[HKEY_USERS\S-1-5-21-3132403539-4144849284-1998323835-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.*a*08\OpenWithList]

@Class="Shell"

"a"="vlc.exe"

"MRUList"="a"

.

[HKEY_USERS\S-1-5-21-3132403539-4144849284-1998323835-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.*a*ύ<]

@Class="Shell"

.

[HKEY_USERS\S-1-5-21-3132403539-4144849284-1998323835-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.*a*ύ<\OpenWithList]

@Class="Shell"

"a"="vlc.exe"

"MRUList"="a"

.

[HKEY_USERS\S-1-5-21-3132403539-4144849284-1998323835-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.*S*0*2*E*0*6*TúL\OpenWithList]

@Class="Shell"

"a"="vlc.exe"

"MRUList"="a"

.

[HKEY_USERS\S-1-5-21-3132403539-4144849284-1998323835-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.*S*0*3*E*0*5*§@W\OpenWithList]

@Class="Shell"

"a"="vlc.exe"

"MRUList"="a"

.

[HKEY_USERS\S-1-5-21-3132403539-4144849284-1998323835-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.**ˆ]

@Class="Shell"

.

[HKEY_USERS\S-1-5-21-3132403539-4144849284-1998323835-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.**ˆ\OpenWithList]

@Class="Shell"

"a"="vlc.exe"

"MRUList"="a"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_7_700_202_ActiveX.exe,-101"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]

"Enabled"=dword:00000001

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]

@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_7_700_202_ActiveX.exe"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="IFlashBroker5"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DbgagD\1*]

"value"="?\07\01\09\00+2?"

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]

@Denied: (Full) (Everyone)

.

Completion time: 2013-05-29 10:39:04

ComboFix-quarantined-files.txt 2013-05-29 17:39

ComboFix2.txt 2013-05-17 17:59

.

Pre-Run: 122,142,998,528 bytes free

Post-Run: 122,110,390,272 bytes free

.

- - End Of File - - 4C8FDF17AB036533312F7EF89327774D

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  • Staff

Hello

:P2P Warning!:

IMPORTANT I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer.

Please note that as long as you are using any form of Peer-to-Peer networking and downloading files from non-documented sources, you can expect infestations of malware to occur

Once upon a time, P2P file sharing was fairly safe. That is no longer true. P2P programs form a direct conduit on to your computer, their security measures are easily circumvented and malware writers are increasingly exploiting them to spread their wares on to your computer. Further to that, if your P2P program is not configured correctly, your computer may be sharing more files than you realize. There have been cases where people's passwords, address books and other personal, private, and financial details have been exposed to a file sharing network by a badly configured program.

Please read these short reports on the dangers of peer-2-peer programs and file sharing.

FBI Cyber Education Letter
File sharing infects 500,000 computers
USAToday
infoworld

These logs are looking allot better. But we still have some work to do.

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (it does allot better of a job

  • Programs to remove

    • µTorrent
      Adobe Reader X (10.1.7)
      Java 7 Update 21

  • Please download and install
Revo Uninstaller FreeDouble click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Moderate option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Check/tick the bolded items only on the list then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.

.

Update Adobe reader

  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.
    You can download it from
http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
  • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from
here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.
    Download CCleaner from here http://www.ccleaner.com/
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.

: Malwarebytes' Anti-Malware :

I see you have MBAM installed - I think this is a great program and would like you to run a quick scan at this time

  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic

"information and logs"

  • In your next post I need the following
  1. Log From MBAM
  2. report from Hijackthis
  3. let me know of any problems you may have had
  4. How is the computer doing now?

Gringo

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  • Staff

Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

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  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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