Unable to load protection module

[Shelz]

I too, just purchased and installed MBAM today. Since installation I have not been able to check the malicious website blocking box either. Any new fixes for this problem?

[daledoc1]

Hello and welcome, Shelz:

 

Sorry you are having trouble enabling the website protection module.

 

In general, since each computer is unique, it would be advisable to start your own topic, rather than replying to a topic started by another user.

 

However, as the OP has not returned, if rebooting the system does not resolve the issue for you, please follow the instructions in post #2 above and reply back here with the logs attached to your next reply.

 

The staff/experts will review the logs to determine the cause and solution for you.

 

Thanks,

 

daledoc1

[AdvancedSetup]

Please run the following scans and post back the logs

 

Please create an mbam-check log:

• Download mbam-check.exe from here and save it to your desktop
• Double-click on mbam-check.exe to run it, it should then open a log file
• Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post
  

 

 

Next, Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment. 

When done, DDS will open two (2) logs:

1. DDS.txt
2. Attach.txt
   

• Save both reports to your desktop
• Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
  You can ignore the note about zipping the Attach.txt file

 

Thanks

[Shelz]

Here are the files

 

attach.txt

CheckResults.txt

dds.txt

[Firefox]

Hello and Welcome to Malwarebytes

This computer is showing signs of an infection or previous infection, it is recommended that you seek help from one of the experts as described below....

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

 

==== Event Viewer Messages From Past Week ========.6/25/2013 8:29:18 AM, Error: Service Control Manager [7006]  - The ScRegSetValueExW call failed for FailureActions with the following error:  Access is denied.6/25/2013 8:29:03 AM, Error: Service Control Manager [7023]  - The Function Discovery Resource Publication service terminated with the following error:  %%-21470248916/25/2013 8:29:03 AM, Error: Service Control Manager [7003]  - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.6/25/2013 8:29:03 AM, Error: Service Control Manager [7003]  - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.6/25/2013 8:29:03 AM, Error: Service Control Manager [7000]  - The Secure II Driver service failed to start due to the following error:  This driver has been blocked from loading6/25/2013 8:29:03 AM, Error: Service Control Manager [7000]  - The JME Keyboard Driver service failed to start due to the following error:  The system cannot find the file specified.6/25/2013 8:29:03 AM, Error: Application Popup [1060]  - \??\C:\windows\SysWow64\Drivers\LxrSII1d.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.6/25/2013 8:29:02 AM, Error: Service Control Manager [7023]  - The Computer Browser service terminated with the following error:  The specified service does not exist as an installed service.6/24/2013 7:31:14 AM, Error: Service Control Manager [7031]  - The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.6/24/2013 7:31:14 AM, Error: Service Control Manager [7024]  - The Windows Search service terminated with service-specific error %%-1073473535.6/23/2013 2:15:30 PM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect..==== End Of File ===========================