Jump to content

False positive


banyantree

Recommended Posts

    We are Banyan Tree Technology Limited,the file submitted is a product we produce and publish, encapsulated in a downloader. 

 

    However, they have encountered a false positive problem with Malwarebytes  recently.  

    The reported threat name is "PUP.Optional.Elex" . 

 

    We guarantee that all behaviors we do on the pc through the downloader are under the permission of end users. 

 

    Please do have a check immediately, and clear the false alarm. 

 

    Thank you in advance.

 

    The zip file's password is "infected".

 

YouTV.zip

Link to post
Share on other sites

  • Staff

Hi,

 

This is no False Positive and PUP.Optional.Elex will stay. Also see here: http://forums.malwarebytes.org/index.php?showtopic=130207

"How often do users intentionally install your software? <- This does not include default check marks in bundleware that we all know people don't read and usually assume are part of the intended application.

 

post-102-0-34807200-1376988328_thumb.png
Selection is prechecked to install the additional software

Do users typically refer to your software as malware/virus/other non-benign label?"

 

Yes:

https://www.google.com/search?name=f&hl=en&q=desk365

https://www.google.com/search?name=f&hl=en&q=qvo6+starpage

 

So this is PUP, as Potentially Unwanted. If the users installed this and are aware this is being installed, then, when they see the detections in Malwarebytes (which aren't prechecked for removal), then they will also know not to remove it if they willingly installed it and can add it to their ignore list.

 

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.