6 replies to this topic

[internetmkt]

Hi,

I have justpaid for Malwarebytes but i am unable to run it.

I had the free verison before but after I got this last infction i was unable to run MBAM.

I then downloaded the free version again to a new destination with a new name and still cannot run \it.

i have not been able to register my new KEy even using the run mbam.exe / register XXXXXXXXXX

I also tried to start a scan with command line unsuccessfully.

I would appreciate any help.

Thx

[AdvancedSetup]

Please see if one of these options allows you to get MBAM running or not.

Potential Malware infection issues to review

• MB won't run(Fix) - Total-Security (FakeAlert)
  
• MBAM wont run (Fix) - av360 (Fakealert)
  
• MBAM wont install or will not run. - CLB Rootkit driver=TDSS/Seneka/GAOPDX/UAC

If it does then please run the following.

Update and Scan with Malwarebytes' Anti-Malware

• Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)
  
• Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.
  
  • Update Malwarebytes' Anti-Malware
    
  • Select the Update tab
    
  • Click Update
• When the update is complete, select the Scanner tab
  
• Select Perform quick scan, then click Scan.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Be sure that everything is checked, and click Remove Selected.
  
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
    
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Then post back the MBAM log and a new Hijackthis log.

[AdvancedSetup]

Just checking back to see how things are going. Were you able to get MBAM working using the information from that other post?

[internetmkt]

Hello,

It appears as though my PC is back to life!!!!

The 3rd link was the one that made it work. There is a little issue left over now. The background is White and says" Click here to restore background" or something like that. I am using a different computer now. But tonight I will doublecheck and reply with the log and the exact backgroung that I am getting.

Thanks a million!

[AdvancedSetup]

Please post the MBAM log and this log and we'll take a further look at it for you.


[indent]Download DDS and save it to your desktop
http://download.bleepingcomputer.com/sUBs/dds.scr

Disable any script blocker if your Anti-Virus/Anti-Malware has it.
Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr to run the tool.
When done, the DDS.txt will open.
Click Yes at the next prompt for Optional Scan.

When done, DDS will open two (2) logs:

• DDS.txt
  
• Attach.txt

• Save both reports to your desktop
  
• Please include the following logs in your next reply: DDS.txt and Attach.txt

[/indent]

[AdvancedSetup]

Please post a status update on this.

Thanks.

[AdvancedSetup]

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.