3 replies to this topic

[jsullivan]

Hello all!

I'm not much of a "forum" guy, but I'm lost.

I'm sure this thread topic has been duped many times over, but I'm ultra-frustrated and lost for a fix.

I'm running Malwarebytes on my IBM Thinkpad Laptop (Windows 2000), and shortly after I start a scan, the scanning screen disappears!

When I try to restart Malwarebytes, it tells me "Malwarebytes is already running."

I tried running it in "Safe Mode", but the same problem occurs.

Any help or direction to an existing thread with the solution would be MUCH appreciated!

Thanks!

[jsullivan]

BUMP!!

I know you guys are swamped...but is there anybody out there who can offer some help?

I've been waiting several days, and I don't see any place to submit a trouble ticket to Malwarebytes directly.

Thanks.

[AdvancedSetup]

Hello and Welcome to Malwarebytes.org

If you're having Malware related issues with your computer that you're unable to resolve.

• Please read and follow the instructions provided here: I'm infected - What do I do now?
  
• If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  
• When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

• Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  
• Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  
• Using these other tools often makes the cleanup task more difficult and time consuming.
  
• If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  
• Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  
• There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

• NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

[jsullivan]

Thanks, AdvancedSetup.

I'll get to work on that and report back shortly.