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Help! Problem with computer


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#1
jigoku

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My computer has a problem. It's a Vista home basic and it keeps auto restarting without me doing anything. My AVG also detected the virus but only when it activated. Normal scans couldn't detect the virus. I installed the Malwarebytes' Anti-Malware and scanned my computer and found 19 viruses. I removed the virus. However, there are still viruses inside and my computer still auto restarts. AVG still detects the viruses when it activates.

Also, when I try to scan my computer with Malwarebytes' Anti-Malware in normal mode, it ALWAYS freezes when it is scanning this file:
c:\windows\system32\config\SOFTWARE.SAV
Could this be the virus? Scan in safe mode shows no virus even though there are still viruses.

#2
miekiemoes

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Hi,

Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.
  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review
  • NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

Mieke Verburgh
Assistant Director of Research

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