3 replies to this topic

[SteveAckerman]

I'm fairly new to using Malwarebytes. It was able to clean up an infected computer (teenage son) a few months ago that other anti-virus and anti=spyware programs could not, but now is having difficulty with a new infection.

I'm running it in Safe Mode on Windows XP. It finds many infected registry entries and files, but when I go to quarantine, it hangs. I can individually remove some files, but certain ones cause the hang - like Koobface and Ertfor, I believe.

Any advice would be greatly appreciated.

[Epsynus]

Ok i am not the best with this but i think if you would post a log in developers mode they might be able to help you better

[SteveAckerman]

Epsynus, on May 12 2009, 08:13 AM, said:

Ok i am not the best with this but i think if you would post a log in developers mode they might be able to help you better

Thanks. What do you mean by:

1) posting a log

and

2) in developers mode?

[miekiemoes]

Hi,

Developers mode is not needed.
Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.

• Please read and follow the instructions provided here: I'm infected - What do I do now?
  
• If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  
• When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

• Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  
• Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  
• Using these other tools often makes the cleanup task more difficult and time consuming.
  
• If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  
• Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  
• There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

• NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.