3 replies to this topic

[Leostar]

Hi, I've been getting shopping sites when I click on results from google searches. THey are not the results I am clicking on and expecting. I tried to download Spybot; it wouldn't install. I read on CNET that Malwarebytes is recommended to try to remove malware. So, I tried to download it but it won't run either. It seems the .exe file is missing or not working. I did manage to get the Hijack This log. Here it is. Please tell me what to do next. I hope I"ve posted this in the right place. Much appreciated. Rachel

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:53:31 PM, on 5/18/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Softex\OmniPass\Omniserv.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Softex\OmniPass\OPXPApp.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\PC-Doctor for Windows\Java\jre\bin\javaw.exe
C:\PROGRA~1\PC-DOC~1\Services\EVENTS~1.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ca8.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ca8.hpwis.com/
R3 - Default URLSearchHook is missing
O1 - Hosts: 64.237.53.4 ad.doubleclick.net
O1 - Hosts: 64.237.53.4 aff.weatherbug.com
O1 - Hosts: 209.87.155.230 date.com
O1 - Hosts: 64.237.53.4 doubleclick.net
O1 - Hosts: 64.237.53.4 my.search
O2 - BHO: (no name) - {36791C41-EE2D-4A40-AF45-24A5ABA6D46E} - (no file)
O2 - BHO: (no name) - {44C9969F-4DCD-2E8D-1242-7959041A25AB} - (no file)
O2 - BHO: (no name) - {546EB25A-6A5D-99EF-7458-F82F8D257E62} - (no file)
O2 - BHO: (no name) - {57087586-1D03-1EF0-AC05-C1E652E44817} - (no file)
O2 - BHO: (no name) - {7585DA5E-00B8-A6A6-588F-E650C178A259} - (no file)
O2 - BHO: (no name) - {820EE400-4068-7AC4-7934-F519A5AC7D69} - (no file)
O2 - BHO: (no name) - {AD1C10AB-B823-DD59-CC22-04E0B321DD28} - (no file)
O2 - BHO: (no name) - {D60E38EA-36A4-3D12-683A-41C122B274BF} - (no file)
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKLM\..\Policies\Explorer\Run: [zNWTP9zg1X] C:\Documents and Settings\All Users\Application Data\uxwnajwj\ixgpevct.exe
O4 - HKCU\..\Policies\Explorer\Run: [{7888AAB4-081F-1033-0627-030108030001}] "C:\Program Files\Common Files\{7888AAB4-081F-1033-0627-030108030001}\Update.exe" te-110-12-0000078
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Global Startup: VTAgentReboot.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra button: Travelaxe - {32A32D38-B8ED-4b3f-AFD0-EF23B697B5C1} - C:\Program Files\Travelaxe\Travelaxe.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: *.musicmatch.com
O15 - Trusted Zone: *.musicmatch.com (HKLM)
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1171163709375
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.168,85.255.112.146
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.168,85.255.112.146
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Workstation NetLogon Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\winyy32.exe (file missing)
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Softex OmniPass Service (omniserv) - Unknown owner - C:\Program Files\Softex\OmniPass\Omniserv.exe
O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp Software GmbH - C:\Program Files\TuneUp Utilities 2004\WinStylerThemeSvc.exe

--
End of file - 6905 bytes

[zan5]

1. delete Malwrebytes file you downloaded.
2. Go to Malwarebytes site and dowlod it again.
BEFORE you download and save, change the file name (leave the extension the same .exe)
3. Save it to desktop
Double click on the file name on your desktop, it will run now.

[AdvancedSetup]

Hello Rachel,

Please follow the directions below.


Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.

• Please read and follow the instructions provided here: I'm infected - What do I do now?
  
• If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  
• When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

• Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  
• Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  
• Using these other tools often makes the cleanup task more difficult and time consuming.
  
• If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  
• Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  
• There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

• NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

[samspoolhall]

Try changing the .exe to .com. Then if it installs but you can't run it, change the executable file extension tio .com.