17 replies to this topic

[abuaufa]

this morning I tried to update MBAM Free 1.37 and I got this following error message :

take a look the screenshot



thank in advance

[yardbird]

Hi! Error Code: 732
Fix: First, check and make sure that Internet Explorer is not set it Offline Mode. If that does not help, or you need further assistance, please post back here.....

[abuaufa]

yardbird, on May 28 2009, 03:50 AM, said:

Hi! Error Code: 732
Fix: First, check and make sure that Internet Explorer is not set it Offline Mode. If that does not help, or you need further assistance, please post back here.....

thank for your response

could you give further assistance ? how to set IE ?

[yardbird]

In IE: Tools Menu -> Internet Options -> Connections Tab ->Lan Settings > uncheck "use a proxy server"
Looking into the extension error [12009]

[RubbeR DuckY]

ERROR_INTERNET_NAME_NOT_RESOLVED
12007
The server name could not be resolved.

Please try again a little bit later and see if the server could be resolved then.

[abuaufa]

RubbeR DuckY, on May 28 2009, 04:16 AM, said:

ERROR_INTERNET_NAME_NOT_RESOLVED
12007
The server name could not be resolved.

Please try again a little bit later and see if the server could be resolved then.

Thank Rubber and you too,yard.

I'll try again later and post back if problem resolved.

[abuaufa]

I tried to update again about few minutes ago and problem still exist.. What exactly going on ? should I uninstall and reinstall again ?

thanks

[GT500]

abuaufa said:

I tried to update again about few minutes ago and problem still exist.. What exactly going on ? should I uninstall and reinstall again ?

thanks

What other security software do you have installed?

[K-Dee]

GT500, on May 28 2009, 07:54 AM, said:

What other security software do you have installed?

I have been troubleshooting this same update issue from our network for a couple of weeks now....

From what I could find......v1.36 used 208.111.160.6 to get updates.....and now v1.37 has tried to use 208.111.160.6 and 208.111.161.254

What I found out before today is that our cybersecurity department at HQ is blocking 208.111.160.6 because it was in the US-CERT recommended blocks for January 2009..... because it was detected as being an IP address hosting malicious code...... I'm not sure if they are blocking 208.111.161.254 as well....but MBAM won't update when it tries to go THAT ip address either.......

Here is what I got back from cybersecurity........

US-CERT reported that 208.111.160.6 on their CAT3 Watchlist, meaning the site has been identified as hosting malicious code. US-CERT additionally provided the following hostnames in which the malicious code was detected. They are cdn-208-111-160-6[dot]iad[dot]llnw[dot]net and cds723[dot]iad[dot]llnw[dot]net.

Not really sure where to go from here...... unless 208.111.160.6 can get its reputation cleared with US-CERT

[AdvancedSetup]

We'll look into it but as long as your Corporate Admins are blocking it then there isn't much else on our end that we can do about it.

[abuaufa]

Problem Solved !! I uninstalled v.1.37 through add /remove then restart ...
Run Mbam Clean.exe that I found in another thread here then restart ...
Run CCleaner
I installed v.1.37 again then run update... done

I took much long time to uninstalled it (I don't why) even I thought I was infected .. It could be something wrong with installer v.1.37.

[K-Dee]

AdvancedSetup, on May 28 2009, 03:30 PM, said:

We'll look into it but as long as your Corporate Admins are blocking it then there isn't much else on our end that we can do about it.

I have been working with our Cybersecurity department to get the IP addresses for your update servers unblocked..... May I ask how many different servers there are besides 160.6 and 161.254 ?

[AdvancedSetup]

We don't have an actual list of IPs. The updates come from thousands of resources on a Content Delivery Network that automatically redirects requests to servers based on many factors.

[K-Dee]

AdvancedSetup, on May 29 2009, 09:15 AM, said:

We don't have an actual list of IPs. The updates come from thousands of resources on a Content Delivery Network that automatically redirects requests to servers based on many factors.

OK thanks.....

[firemedic555]

I had this same issue...
Forgot that I was using TOR (proxy server) in IE (even though my default browser is Firefox, which does NOT use the proxy). Removed the proxy in IE, and all is well; for now. Id still like to use the proxy... but its not critical.

[compscotty]

firemedic555, on May 31 2009, 02:23 PM, said:

I had this same issue...
Forgot that I was using TOR (proxy server) in IE (even though my default browser is Firefox, which does NOT use the proxy). Removed the proxy in IE, and all is well; for now. Id still like to use the proxy... but its not critical.

i have uninstalled and reinstalled but im still blocked from updating...

what can i do next???


scott

[compscotty]

Basic procedures to correct freezing issues often due to other Security Software
If these procedures do not correct the problem please create a new post seeking further assistance

Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
Restart your computer (very important).
Download and run this utility.
It will ask to restart your computer (please allow it to).
After the computer restarts, install the latest version from here
Note: If you're using a PAID version of Malwareybtes, you will need to reactivate the program using the license you were sent via e-mail.

BEFORE registering and starting the Protection Module, locate the Exclusion List for your Anti-Virus. Probably under an advanced menu in the program.
Add the following folders, sub-folders, and files to the exclusion to be safe.

C:\Program Files\Malwarebytes' Anti-Malware
C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
C:\WINDOWS\system32\drivers\mbam.sys
C:\WINDOWS\system32\drivers\mbamswissarmy.sys





^^^ that worked for me~!!!!!

[AdvancedSetup]

Thanks, glad it worked and thank you for the follow-up.