14 replies to this topic

[pokerface]

Hello,
I am new to the forum. I have downloaded Malwarebytes' Anti-Malware and installed it. Now I am attempting to open it to run a scan. It will not open. I have uninstalled and re-installed and nothing seems to work. Am I doing something wrong? Thanks in advance for your guidance.

[AdvancedSetup]

Hi Poker and Welcome to Malwarebytes.

Please take a look at the following posts and see if they help you to resolve this or not.

Potential Malware infection issues to review to get MBAM running

• MB won't run(Fix) - Total-Security (FakeAlert)
  
• MBAM wont run (Fix) - av360 (Fakealert)
  
• MBAM wont install or will not run. - CLB Rootkit driver=TDSS/Seneka/GAOPDX/UAC

If so then please update and run MBAM and do a Quick Scan.


Update and Scan with Malwarebytes' Anti-Malware

• Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)
  
• Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.
  
  • Update Malwarebytes' Anti-Malware
    
  • Select the Update tab
    
  • Click Update
• When the update is complete, select the Scanner tab
  
• Select Perform quick scan, then click Scan.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Be sure that everything is checked, and click Remove Selected.
  
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
    
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Then post back the MBAM log and a new Hijackthis log.


Then run DDS

[indent]Download DDS and save it to your desktop
http://download.bleepingcomputer.com/sUBs/dds.scr

Disable any script blocker if your Anti-Virus/Anti-Malware has it.
Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr to run the tool.
When done, the DDS.txt will open.
Click Yes at the next prompt for Optional Scan.

When done, DDS will open two (2) logs:

• DDS.txt
  
• Attach.txt

• Save both reports to your desktop
  
• Please include the following logs in your next reply: DDS.txt and Attach.txt

[/indent]

[pokerface]

I downloaded the DDS and did what you said. How do you want the logs attached?

[AdvancedSetup]

Not here, in the HJT forum please.


Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.

• Please read and follow the instructions provided here: I'm infected - What do I do now?
  
• If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  
• When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

• Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  
• Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  
• Using these other tools often makes the cleanup task more difficult and time consuming.
  
• If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  
• Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  
• There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

• NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

[pokerface]

The rootkit driver I could not get to work ..I do have a antivirus/antispyware subscription, automatic scans & updates occur daily.

I have installed and re-installed mbam.exe vrsion 1.37 several times and it will not open to run a scan. I will try I'm infected - What do I do now? and Malware Removal - HijackThis Logs


be back shortly

[pokerface]

I have a net book with McAfee Security and Malwarebytes version 1.36 They run together well and causes no propblems with my system..

My desktop has EST NOD32 V3.0 Antivirus/Antispyware. Malwarebytes version 1.36 was installed May 22nd, 2009. I used it once to scan. Once my computer was restrated it did not work properly. I removed the version 1.36 and installed/re-installed version 1.37 several times and so far all it has been is a problem. I am done with it, I have taken your advise and tried everthing and no matter what, it is not working. Thanks for you help, it was appreciated.

[Baz.]

Hi,

You didn't actually open a topic in the HJT forum.....follow the posted instructions and you will get help!

[AdvancedSetup]

Yes it has been confirmed in another post that EST NOD32 V3.0 does conflict with our new v1.37 product update. The EST NOD32 V4.0 does not.

If you can get EST NOD32 V3.0 to allow/trust the new v1.37 of MBAM hopefully that will work, or you could maybe update to the newer v4.0 of NOD32 which is what another user did and according to him it did correct the issue.

You could also try to FULLY uninstall EST NOD32 V3.0 and MBAM using our clean removal instructions and then reinstall MBAM 1.37 THEN reinstall EST NOD32 V3.0 and see if it works or not.

[pokerface]

My system has just been recently cleaned. EST NOD32 V3.0 was installed as well Malwarebytes' was installed also from the advice of the computer solutions experts that cleaned my system. A virus had currupted my opeating system. They highly recommended the Malwarebytes' so I agreed to have it installed also. That was May 22nd. He ran scans on the users that were not locked and asked me to run scans on the locked users once home. I did this. Everything ran fine ...the newly installed antivirus/antispyware along with malwarebytes' until May24th when a 'personal antivirus' (pav.exe) popped up on all user sites and slowed the system down and on occassion froze the screens. The computer would not shut down properly and not start properly until I removed the 'personal antivirus' (pav.exe). Once I removed this malwarebytes' would not open to run a scan (version 1.36) I uninstalled this and went to your site malwarebytes.org and downloaded version 1.37 and saved it to my desktop, opened it, installed it and restarted my computer. I have done this several times. Malwarebytes' window will not open to perform a scan. In hijackthis Logs I have posted my logs and following the advice as it is posted.

[AdvancedSetup]

Well I see you've posted in the HJT forum and are being helped. They should be able to get you cleaned up and going over there.

Thanks.

[pokerface]

Thanks very much. I do find this rather frustrating. I have downloaded th OTL and posted the logs and I am currently on my next step with GMER. It has been scanning for over 2 hours...will this ever end. Once done I will post those logs also.

[AdvancedSetup]

Yes I understand the frustration, but scanning and cleaning can take a while to complete. A lot depends on what is on your system and how difficult it is to remove as well as how many other users are in need of assistance.

[pokerface]

OK –some progress! I upgraded to Version 1.37, (I had to change the names of the files to get them to execute – but that worked) I copied this from a raysmith post. Can someone please tell me how to change the names of the files and STILL get it to work. I did try this and the 'files' of the version 1.37 would not let me change the names without a box popping up telling me the FILE ALREADY EXIST. I usually don't attempt to change things, fearing I am the result of my computer issues.

[pokerface]

OK –some progress! I upgraded to Version 1.37, (I had to change the names of the files to get them to execute – but that worked) I copied this from a raysmith post.

Can someone please tell me how to change the names of the files and STILL get it to work. I did try this and the 'files' of the version 1.37 would not let me change the names without a box popping up telling me the FILE ALREADY EXIST. I usually don't attempt to change things, fearing I am the result of my computer issues.

[pokerface]

I admit, this has been frustrating and I am getting help in the LOGS forum. I am not going to do anything until I am instructed to do so ...so far the advice I am receiving has been extremely helpful. I will patiently wait for the next step. Thank you so very much.