4 replies to this topic

[dalem29]

Still getting this error message since downloading free version 1.37 on 5/26. Using MSN through dialup on an XP computer. The problem doesn't happen on my Vista computer. Under "Fixes" it says to make sure that the Internet Explorer is not set to Offline Mode. Where would I go to check out this setting?

Everything seemed to work fine until the latest version update and no settings were changed? As always, thank for any help. Finally, is there any way to edit a post...can't seem to find it?

[AdvancedSetup]

Please see if this procedure works. If IE was in Offline Mode you would not be able to visit any sites that were not in your cache.


[indent]Basic procedures to correct freezing issues often due to other Security Software
If these procedures do not correct the problem please create a new post seeking further assistance

• Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
  
• Restart your computer (very important).
  
• Download and run this utility.
  
• It will ask to restart your computer (please allow it to).
  
• After the computer restarts, install the latest version from here
  Note: If you're using a PAID version of Malwareybtes, you will need to reactivate the program using the license you were sent via e-mail.

BEFORE registering and starting the Protection Module, locate the Exclusion List for your Anti-Virus. Probably under an advanced menu in the program.
Add the following folders, sub-folders if you can, at a minimum add the files to the exclusion to be safe.

• C:\Program Files\Malwarebytes' Anti-Malware
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\WINDOWS\system32\drivers\mbam.sys
  
• C:\WINDOWS\system32\drivers\mbamswissarmy.sys
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

[/indent]

[dalem29]

Before I try the above I just want to run a few more things by you.
I use Avast for my AV and from what I can see it is not stopping MBAM from updating.
Online Armor firewall shows several entries for MBAM "allowed"
Might be some conflict with other security products but there was no problems before.

As far as my connections go, I still use dialup via MSN. When I go to Internet Options>>Connections on the XP machine under Dialup and Virtual Private Network Settings I show just MSN (default). Further down "Never dial a connection" is checked.
On the computer with Vista, which does update, it shows Diaup Connectin (default) with MSN listed directly below it and further down "always dial my default connection" is checked.

Not sure why the difference or if this has any bearing on the present problem, as I don't remember manually configuring the system this way, just let it do its own thing. Since others are having a similar problem there must be some minor conflict amongst certain programs on certain systems. I will try using the utility after hearing from you. Can't find an exclusion list in Avast.

[AdvancedSetup]

Try setting the modem to NOT disconnect when done at least temporarily. Then run IE or something to do Internet access and have it dialup. The while its still connected try to do the update. There are an endless number of different configurations of computers around the World and we can' foresee or overcome the settings of every configuration out there, all we can do is try to work with you to try and make it work with some tweaking if needed or possible.

[dalem29]

I have tried the above with no luck. I doubt if it is my Avast AV doing this because I get no alerts from that program. I will check back occasionally and see what happens when you get another version done and up. You probably will eventually find the conflict that is causing this and do a fix. Up till now MBAM gave me no problem except the updating progress bar was erratic in operation, but no problem with the updates themselves.

Really don't think the problem is on my end since other programs work fine. Just glad I didn't get the paid version.