6 replies to this topic

[barnaclebill]

Hello,

After working flawlessly for a few months Malewarebytes started freezing up during a full scan and has to be shut down with the task manager.

It does not lock up when doing a quick scan or if I run the scan in safe mode.

When I finish a scan, it always reports no infection and the computer runs fine.

It was stopping on a file: C:\program files\msecache\xlview_en-us\updates\xlviewsp1-en-us.msp

I read through the posts and found a recent one with the same problem and it was suggested that the poster should uninstall Malwarebytes and download it again from Cnet, so I tried that and it still stops on the same file.

I am running XP Pro on a Lenovo 3000 C200, 1.73GHz, 80 GB HDD, 2.49 GB of RAM.

Thank you for any suggestions.

[AdvancedSetup]

Not sure exactly what procedure you followed but please try this and if it does not work let us know.

[indent]Basic procedures to correct freezing issues often due to other Security Software
If these procedures do not correct the problem please create a new post seeking further assistance

• Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
  
• Restart your computer (very important).
  
• Download and run this utility.
  
• It will ask to restart your computer (please allow it to).
  
• After the computer restarts, install the latest version from here
  Note: If you're using a PAID version of Malwareybtes, you will need to reactivate the program using the license you were sent via e-mail.

BEFORE registering and starting the Protection Module, locate the Exclusion List for your Anti-Virus. Probably under an advanced menu in the program.
Add the following folders, sub-folders if you can, at a minimum add the files to the exclusion to be safe.

• C:\Program Files\Malwarebytes' Anti-Malware
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\WINDOWS\system32\drivers\mbam.sys
  
• C:\WINDOWS\system32\drivers\mbamswissarmy.sys
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

[/indent]

[barnaclebill]

Hello,

I followed all the instructions and it froze on the first scan and on the same file.

[AdvancedSetup]

Please open a NEW post in this forum: Malware Removal - HijackThis Logs

Please run this scanner and post the results in the HJT forum link above in a new post.


[indent]Download DDS and save it to your desktop
http://download.bleepingcomputer.com/sUBs/dds.scr

Disable any script blocker if your Anti-Virus/Anti-Malware has it.
Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr to run the tool.
When done, the DDS.txt will open.
Click Yes at the next prompt for Optional Scan.

When done, DDS will open two (2) logs:

• DDS.txt
  
• Attach.txt

• Save both reports to your desktop
  
• Please include the following logs in your next reply: DDS.txt and Attach.txt

[/indent]

[barnaclebill]

Do you think I have an infection?

The computer runs fine and fast.

Avira reports no infections.

SuperAntiSpyware reports no infections.

Malwarebytes scans in safe mode or quick scan and reports no infections

I don't think I have a real infection, I think it has something to do with a Microsoft file that they downloaded.

The computer works real well now and I would hate to mess it up, I am not an expert and it would take me quite a while to follow the steps above.

[AdvancedSetup]

The DDS is just a quick simple scanner. It will make NO changes to your system it will only create a log file for me to review and see if something could be influencing MBAM.

[barnaclebill]

OK I will do it, but tomorrow, it is past my bedtime.