4 replies to this topic

[riptorn]

Hi, I just installed Malwarebytes free edition 1.37. I have windows vista ultimate, service pack 2, 32 bit. When I go to the Updates, then check for Updates, I get the error message:
Update Failed: Error Code 732 (12029). I have allowed Malwarebytes in bit defender in the firewall. Can someone please help me update. Thanks

Regards
Riptorn

[AdvancedSetup]

Almost guaranteed that your AV is blocking it. Here is the error code for that.

ERROR_INTERNET_CANNOT_CONNECT
12029

The attempt to connect to the server failed.


Try disabling your Anti-Virus altogether temporarily and try to get the update. If that works then please try this.

[indent]Basic procedures to correct freezing issues often due to other Security Software
If these procedures do not correct the problem please create a new post seeking further assistance

• Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
  
• Restart your computer (very important).
  
• Download and run this utility.
  
• It will ask to restart your computer (please allow it to).
  
• After the computer restarts, install the latest version from here
  Note: If you're using a PAID version of Malwareybtes, you will need to reactivate the program using the license you were sent via e-mail.

BEFORE registering and starting the Protection Module, locate the Exclusion List for your Anti-Virus. Probably under an advanced menu in the program.
Add the following folders, sub-folders if you can, at a minimum add the files to the exclusion to be safe.

• C:\Program Files\Malwarebytes' Anti-Malware
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\WINDOWS\system32\drivers\mbam.sys
  
• C:\WINDOWS\system32\drivers\mbamswissarmy.sys
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

[/indent]

[riptorn]

Thanks
Well I did temporarily disable my bit defender security, and the update worked. Unfortunately, there is nowhere in bit defender where I can add all the files as safe. Only added malwarebytes.exe as trusted in the firewall settings. I cannot add the other files etc??.. So what else can I do?

Regards
Phillip

[AdvancedSetup]

I would check on the BitDefender website for an FAQ (Frequently Asked Questions) to see if they have an article on how to exclude items. If you can't find it then maybe send an email to support or give them a call since its a paid product and they should be able to assist you.

Please let us know how it goes. It could just be a firewall setting you have to make if the system is not locking up while using MBAM.

[riptorn]

AdvancedSetup, on Jun 2 2009, 03:37 PM, said:

I would check on the BitDefender website for an FAQ (Frequently Asked Questions) to see if they have an article on how to exclude items. If you can't find it then maybe send an email to support or give them a call since its a paid product and they should be able to assist you.

Please let us know how it goes. It could just be a firewall setting you have to make if the system is not locking up while using MBAM.

Thanks, I contacted BitDefender, and here is what they said:


First of all, I've got Malwarebytes' Anti-Malware myself and I don't remember that I had to add anything at all to the exclusion list before using the program. BitDefender should be set to accept legitimate connections by default, such as Malwarebytes' A-M. If a file wants to communicate with the internet BD should ask if you would like it to allow that connection

By adding the exe files, all files needed by that exe file will be accepted through the firewall, no need to add sys files.

Just run the program, if it works as it should there's no need to do anything. You only need to add exeptions if the program don't work properly.

And for your information: Malwarebytes may produce a lot of false positives (legitimate files reported as virus)

Whatever you do, don't add folders to the exeption list as virus might hide themself in antivirus folders. If you ever get a virus BD won't find that virus because of that.
- Show quoted text -

So, now I am back to square one??... Any more ideas to help me.

Regards
Phillip