14 replies to this topic

[yardbird]

[Create Service] Failed to perform desired action. Error Code: 1073 Protection Mod will not launch but the error does?

[AdvancedSetup]

ERROR_SERVICE_EXISTS
1073 (0x431)
The specified service already exists.

Please use a program like AutoRuns or manually review the registry and see what might be trying to recreate it.

Or see if maybe one of the older scheduled tasks were left on the computer or something like that.

I know you've gone through the procedure before for the clean removal but seems something is/was out of order.

[yardbird]

Thanks for the reply AdvancedSetup... I repeated the instructions from before.
Safe Mode, CP add/remove used cleaning tool
came back into windows, installed mbam, Trend Micro still has mbam files saved to trust mbam in AV & firewall
lanuched MBAM, started protection Mod.... now its running ok? or I would be able to type.
Will check regedit & software & see if there are any doubles? running quick scan as I type... ok so far.

Malwarebytes' Anti-Malware 1.37
Database version: 2209
Windows 5.1.2600 Service Pack 3

6/1/2009 3:05:06 PM
mbam-log-2009-06-01 (15-05-06).txt

Scan type: Quick Scan
Objects scanned: 90853
Time elapsed: 5 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

[yardbird]

AdvancedSetup, on Jun 1 2009, 02:56 PM, said:

ERROR_SERVICE_EXISTS
1073 (0x431)
The specified service already exists.

Please use a program like AutoRuns or manually review the registry and see what might be trying to recreate it.

Or see if maybe one of the older scheduled tasks were left on the computer or something like that.

I know you've gone through the procedure before for the clean removal but seems something is/was out of order.

Nothing in the regedit except under HKEY_CLASSES_ROOT, I have a duplicate under MBAMExt.MBAMSHhlext
sub folder to that reads a with 32 number & letters in CLSID
under that is sub folder CurVer, under that is MBAMExt.MBAMSHhlext.1 and the subfolder for that has the
EXACT SAME 32 numbers & letters ---No doubles in registry software in Current User or Local Machine
comment on the above??

Nothing in msconfig - no doubles, mbamgui running

[AdvancedSetup]

So you've rebooted a couple of times and all okay now or still having an issue?

[yardbird]

I rebooted as instructed by you and/or the pc. I did over 10-12 "shut off button while running" because of something were missing each time I launch the Protection Module? So my PM is off right now. Or I would freeze up in 1 min. So we go on, until a fix-idea-that missing file or driver is found..... unless you have another idea? I'll try anything.... My Dell 2200 this works ok? But my 5150 can't use the PM.

[AdvancedSetup]

Let me see if I can get a developer to take a look at this or let me know what logs he'd like to see.

[yardbird]

Let me know if a developer log will help? Meantime I saved an old mbam.sys file for 1.37 beta. I might drop it into C:\win|system32|drivers and see if that does not settle things? (swandog46 sent it to me) If I start The PM now.. cpu hit almost 100% TIA

EDIT: and that idea didn't work.

[Swandog46]

I do not understand the problem. Can you please explain it, slowly, from the beginning?

[yardbird]

On my Dell 5150 Inspiron, If I start mbam's protection Module. With in a minute my notebook locks/freeze. The mouse moves, but point & click does not work. No way to reboot/restart except press the power down power down. (in which I restart with the message Active Desktop Recovery) This started with Sundays mbam downloads. the night before. I had 2-3 webpages open, I was on the forum here, sending PM's to & from. No problems! Followed Ron's instructions above. went into safe mode. Did an uninstall of mbam. Used the mbam clean tool. rebooted back into windows. Got a fresh copy of the mbam installer from cnet. Put my mbam key in. Checked my Trend Micro Internet Security, to make sure all mbam files were in the trusted area of the AV and the firewall. If I use the mbam PM, I freeze up? Also had error 1073. Looked in the reg. for any duplicates. none seen. I did all of the above three times. any other questions? to help me start my mbam PM? let me know? I'm running with it off. regards, TIA

[AdvancedSetup]

Please post an update on this when you're done with your testing. Thanks.

[yardbird]

All done! I have 3 pic's to send you & a txt file that you requested, when I receive your PM Wed. PC is woking Fine! Thanks!

[k9cop]

yardbird, on Jun 3 2009, 12:19 AM, said:

All done! I have 3 pic's to send you & a txt file that you requested, when I receive your PM Wed. PC is woking Fine! Thanks!

[Create Service] Failed to perform desired action. Error Code: 1073 same error

[Swandog46]

yardbird, since I cannot see your PM conversation with AdvancedSetup, has the issue been resolved?

k9cop, please see here:
http://www.malwarebytes.org/forums/index.p...ost&p=86364

[yardbird]

@ swandog46

My issue has been fixed. I'm waiting for Ron to PM me on where I can send him 3 screenshots of how Trend Micro is configured in its AV & Firewall + a text file.... thanks for looking into my problem... regards YB