2 replies to this topic

[Shuttle]

I realize Windows 7 really isn't supported yet, but this may be one thing you look into. If I try to load Windows Backup (official MS product) on Windows 7 RC1 while malwarebytes is open in the taskmgr, the system refuses to load Windows Backup and the entire system locks up trying to load the utility, I am then forced to shut the system off manually due to it locking up. I've tested this on 2 different systems now with the same results.

I haven't seen anyone else posting about this, so this is why I'm posting here.

[AdvancedSetup]

What Anti-Virus are you using on the System?

Can you try this and see if it works or not.

[indent]Basic procedures to correct freezing issues often due to other Security Software
If these procedures do not correct the problem please create a new post seeking further assistance

• Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
  
• Restart your computer (very important).
  
• Download and run this utility.
  
• It will ask to restart your computer (please allow it to).
  
• After the computer restarts, install the latest version from here
  Note: If you're using a PAID version of Malwareybtes, you will need to reactivate the program using the license you were sent via e-mail.

BEFORE registering and starting the Protection Module, locate the Exclusion List for your Anti-Virus. Probably under an advanced menu in the program.
Add the following folders, sub-folders if you can, at a minimum add the files to the exclusion to be safe.
You may have to also add Malwarebytes to your Firewall rules to allow since its a new version and method being used.

• C:\Program Files\Malwarebytes' Anti-Malware
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\WINDOWS\system32\drivers\mbam.sys
  
• C:\WINDOWS\system32\drivers\mbamswissarmy.sys
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

[/indent]

[Shuttle]

Not even using an AV, but I'll try that other stuff you said.