2 replies to this topic

[mjhoagland]

I had to uninstall and reinstall malwarebytes as I wiped my machine. Now, my MBAM will not register inside the application. What do I do?

Thanks.

[yardbird]

Send an email to E-mail: cs@cleverbridge.com With Your cleverbridge reference number and Your Malwarebytes' Anti-Malware license key: that came in the email to you. Post back if you don't have it.

EDIT: Inquiries for consumer billing issues, and most corporate billing issues regarding any of the following must be sent to the link provided below to our reselling partners, Cleverbridge:
lost\misplaced licenses\system crash related or product keys
updates or changes to your personal information
delays to or undelivered email confirmation
damaged or undelivered CDs

Any and all issues related to any of those previously mentioned, contact Cleverbridge via the following link:
http://www.cleverbri...2/?scope=cuseco

[AdvancedSetup]

If you have the ID/KEY then you may need to do a cleanup process.

• Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
  
• Restart your computer (very important).
  
• Download and run this utility.
  
• It will ask to restart your computer (please allow it to).
  
• After the computer restarts, install the latest version from here
  Note: If you're using a PAID version of Malwareybtes, you will need to reactivate the program using the license you were sent via e-mail.

BEFORE registering and starting the Protection Module, locate the Exclusion List for your Anti-Virus. Probably under an advanced menu in the program.
Add the following files to the exclusion to be safe.
You may have to also add MBAM.EXE to your Firewall rules to allow updates.
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• C:\WINDOWS\system32\drivers\mbam.sys
  
• C:\WINDOWS\system32\drivers\mbamswissarmy.sys
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

[/indent]