1 reply to this topic

[sandalfoot]

Just started having this issue today.

MBAM did an update and a scan this morning. Shut the computer down like it prompted and when the computer started back up the hard drive spun for a long time then the computer froze couldn't do anything. Rebooted a few times the same issue.

Finally went into safe mode and took MBAM out of the start up and now everything is okay. I can run MBAM manually but I cannot have it run automatically.

I am running windows xp with SP 3 and trend micro antivirus.

Please let me know what I need to do to get MBAM to run when loaded at startup.

Thank you,
Sandy

[AdvancedSetup]

Please try the following.


[indent]Basic procedures to correct freezing issues often due to other Security Software
If these procedures do not correct the problem please create a new post seeking further assistance

• Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
  
• Restart your computer (very important).
  
• Download and run this utility.
  
• It will ask to restart your computer (please allow it to).
  
• After the computer restarts, install the latest version from here
  Note: If you're using a PAID version of Malwareybtes, you will need to reactivate the program using the license you were sent via e-mail.

BEFORE registering and starting the Protection Module, locate the Exclusion List for your Anti-Virus. Probably under an advanced menu in the program.
Add the following files to the exclusion to be safe.
You may have to also add mbam.exe to your Firewall rules to allow updates.

• C:\WINDOWS\system32\drivers\mbam.sys
  
• C:\WINDOWS\system32\drivers\mbamswissarmy.sys
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

[/indent]