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Error Code 722 and 721


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#1
OneMoreMike

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While running full scan got error code: 722 (0,7) followed by 721 (0,14) - was instructed to report these to Malwarebytes. Checked the pinned post which did not have any other fix instructions.

Also later got: The instruction at "0x77c47631" referenced memory at "0x00000000". The memory could not be "written".

Please advise and let me know if I can supply any further details that would help. Thanks for any and all assistance.

#2
AdvancedSetup

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Please restart your computer and try to update the definitions for MBAM and let us know if you're still having an issue.
Ron Lewis
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#3
OneMoreMike

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Thanks very much for your rapid reply!

Restarted but could not update Malwarebytes. Got Windows message "had to close, tell Microsoft about this?" - further digging found this error log file:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="mbam.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="mbam-dor.exe" SIZE="381712" CHECKSUM="0x43554EDE" BIN_FILE_VERSION="1.0.0.0" BIN_PRODUCT_VERSION="1.0.0.0" PRODUCT_VERSION="1.00" FILE_DESCRIPTION="Malwarebytes' Anti-Malware" COMPANY_NAME="Malwarebytes Corporation" PRODUCT_NAME="Malwarebytes' Anti-Malware" FILE_VERSION="1.00" ORIGINAL_FILENAME="mbamavenger.exe" INTERNAL_NAME="mbamavenger.exe" LEGAL_COPYRIGHT="© All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x0" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x617AD" LINKER_VERSION="0x10000" UPTO_BIN_FILE_VERSION="1.0.0.0" UPTO_BIN_PRODUCT_VERSION="1.0.0.0" LINK_DATE="08/16/2008 21:30:26" UPTO_LINK_DATE="08/16/2008 21:30:26" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="mbam.dll" SIZE="75024" CHECKSUM="0x7BC20E0F" BIN_FILE_VERSION="1.3.0.0" BIN_PRODUCT_VERSION="1.3.0.0" PRODUCT_VERSION="1, 3, 0, 0" FILE_DESCRIPTION="Malwarebytes' Anti-Malware" COMPANY_NAME="Malwarebytes Corporation" PRODUCT_NAME="Malwarebytes' Anti-Malware" FILE_VERSION="1, 3, 0, 0" ORIGINAL_FILENAME="mbam.dll" INTERNAL_NAME="mbam.dll" LEGAL_COPYRIGHT="© Malwarebytes Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1E8F4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.3.0.0" UPTO_BIN_PRODUCT_VERSION="1.3.0.0" LINK_DATE="03/23/2009 21:55:26" UPTO_LINK_DATE="03/23/2009 21:55:26" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="mbam.exe" SIZE="1283344" CHECKSUM="0x96175BC7" BIN_FILE_VERSION="1.37.0.0" BIN_PRODUCT_VERSION="1.37.0.0" PRODUCT_VERSION="1.37" FILE_DESCRIPTION="Malwarebytes' Anti-Malware" COMPANY_NAME="Malwarebytes Corporation" PRODUCT_NAME="Malwarebytes' Anti-Malware" FILE_VERSION="1.37" ORIGINAL_FILENAME="mbam.exe" INTERNAL_NAME="mbam" LEGAL_COPYRIGHT="© Malwarebytes Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13B882" LINKER_VERSION="0x10025" UPTO_BIN_FILE_VERSION="1.37.0.0" UPTO_BIN_PRODUCT_VERSION="1.37.0.0" LINK_DATE="05/26/2009 18:08:07" UPTO_LINK_DATE="05/26/2009 18:08:07" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="mbamext.dll" SIZE="75024" CHECKSUM="0xE3A0533D" BIN_FILE_VERSION="1.1.0.0" BIN_PRODUCT_VERSION="1.1.0.0" PRODUCT_VERSION="1, 1, 0, 0" FILE_DESCRIPTION="Malwarebytes' Anti-Malware" COMPANY_NAME="Malwarebytes Corporation" PRODUCT_NAME="Malwarebytes' Anti-Malware" FILE_VERSION="1, 1, 0, 0" ORIGINAL_FILENAME="mbamext.dll" INTERNAL_NAME="mbamext.dll" LEGAL_COPYRIGHT="© Malwarebytes Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1F284" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.1.0.0" UPTO_BIN_PRODUCT_VERSION="1.1.0.0" LINK_DATE="07/22/2008 08:30:22" UPTO_LINK_DATE="07/22/2008 08:30:22" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="mbamgui.exe" SIZE="414480" CHECKSUM="0x91B0683A" BIN_FILE_VERSION="1.0.1.0" BIN_PRODUCT_VERSION="1.0.1.0" PRODUCT_VERSION="1.01" FILE_DESCRIPTION="Malwarebytes' Anti-Malware" COMPANY_NAME="Malwarebytes Corporation" PRODUCT_NAME="Malwarebytes' Anti-Malware" FILE_VERSION="1.01" ORIGINAL_FILENAME="mbamgui.exe" INTERNAL_NAME="mbamgui.exe" LEGAL_COPYRIGHT="© All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x0" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x6B281" LINKER_VERSION="0x10000" UPTO_BIN_FILE_VERSION="1.0.1.0" UPTO_BIN_PRODUCT_VERSION="1.0.1.0" LINK_DATE="05/21/2009 17:54:50" UPTO_LINK_DATE="05/21/2009 17:54:50" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="mbamservice.exe" SIZE="194832" CHECKSUM="0x59EF77A1" BIN_FILE_VERSION="1.0.1.0" BIN_PRODUCT_VERSION="1.0.1.0" PRODUCT_VERSION="1.01" FILE_DESCRIPTION="Malwarebytes' Anti-Malware" COMPANY_NAME="Malwarebytes Corporation" PRODUCT_NAME="Malwarebytes' Anti-Malware" FILE_VERSION="1.01" ORIGINAL_FILENAME="MBAMService.exe" INTERNAL_NAME="MBAMService.exe" LEGAL_COPYRIGHT="© All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x0" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3BB8A" LINKER_VERSION="0x10000" UPTO_BIN_FILE_VERSION="1.0.1.0" UPTO_BIN_PRODUCT_VERSION="1.0.1.0" LINK_DATE="05/21/2009 17:22:22" UPTO_LINK_DATE="05/21/2009 17:22:22" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ssubtmr6.dll" SIZE="46352" CHECKSUM="0x5F639061" BIN_FILE_VERSION="1.1.0.3" BIN_PRODUCT_VERSION="1.1.0.3" PRODUCT_VERSION="1.01.0003" FILE_DESCRIPTION="Subclassing and Timer Assistant, modified for configurable message response, multi control support and bug fixed for timer errors." COMPANY_NAME="vbAccelerator" PRODUCT_NAME="SSubTmr6" FILE_VERSION="1.01.0003" ORIGINAL_FILENAME="SSubTmr6.dll" INTERNAL_NAME="SSubTmr6" LEGAL_COPYRIGHT="&lt;none&gt;" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x156B3" LINKER_VERSION="0x10001" UPTO_BIN_FILE_VERSION="1.1.0.3" UPTO_BIN_PRODUCT_VERSION="1.1.0.3" LINK_DATE="01/26/2003 13:41:23" UPTO_LINK_DATE="01/26/2003 13:41:23" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="unins000.exe" SIZE="692496" CHECKSUM="0x46BC2388" BIN_FILE_VERSION="51.49.0.0" BIN_PRODUCT_VERSION="0.0.0.0" FILE_DESCRIPTION="Setup/Uninstall" FILE_VERSION="51.49.0.0" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xB4E37" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="51.49.0.0" UPTO_BIN_PRODUCT_VERSION="0.0.0.0" LINK_DATE="06/19/1992 22:22:17" UPTO_LINK_DATE="06/19/1992 22:22:17" VER_LANGUAGE="Language Neutral [0x0]" />
<MATCHING_FILE NAME="zlib.dll" SIZE="79632" CHECKSUM="0x36BFD587" BIN_FILE_VERSION="1.2.3.0" BIN_PRODUCT_VERSION="1.2.3.0" FILE_DESCRIPTION="zlib data compression library" PRODUCT_NAME="ZLib.DLL" FILE_VERSION="1.2.3.0" ORIGINAL_FILENAME="zlib.dll" INTERNAL_NAME="zlib" LEGAL_COPYRIGHT="© 1995-2003 Jean-loup Gailly &amp; Mark Adler" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x22CE8" LINKER_VERSION="0x10017" UPTO_BIN_FILE_VERSION="1.2.3.0" UPTO_BIN_PRODUCT_VERSION="1.2.3.0" LINK_DATE="07/18/2005 15:46:08" UPTO_LINK_DATE="07/18/2005 15:46:08" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="msvcrt.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="msvcrt.dll" SIZE="343040" CHECKSUM="0x62160733" BIN_FILE_VERSION="7.0.2600.5512" BIN_PRODUCT_VERSION="6.1.8638.5512" PRODUCT_VERSION="7.0.2600.5512" FILE_DESCRIPTION="Windows NT CRT DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="7.0.2600.5512 (xpsp.080413-2111)" ORIGINAL_FILENAME="msvcrt.dll" INTERNAL_NAME="msvcrt.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x57341" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="7.0.2600.5512" UPTO_BIN_PRODUCT_VERSION="6.1.8638.5512" LINK_DATE="04/14/2008 00:12:56" UPTO_LINK_DATE="04/14/2008 00:12:56" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>


Next steps? Thanks!





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