19 replies to this topic

[CHarmed09]

I really want to install and run MBAM but get runtime errors every time. I've tried renaming but to no avail. I'm having performance issues/crashes and c:/programfiles/common/helper.sig appears in a window after every reboot. Any help would be greatly appreciated. I have a HJT log I can post if it helps. Thanks!

[miekiemoes]

Hi,

First please take a look and see if any of these posts help you to get MBAM running or not.

Potential Malware infection issues to review to get MBAM running

• MB won't run(Fix) - Total-Security (FakeAlert)
  
• MBAM wont run (Fix) - av360 (Fakealert)
  
• MBAM wont install or will not run. - CLB Rootkit driver=TDSS/Seneka/GAOPDX/UAC

If none of above apply in your case, then try if Malwarebytes works when you rename mbam.exe. This is the file located in the Program Files\Malwarebytes' Anti-Malware folder. So rename mbam.exe to blah.exe (or so).
Also try to run Mbam from Windows Safe mode.

[CHarmed09]

Hi, thanks so much for replying.
I followed all your suggestions and found nothing really. There were no .sys files or those with the prefixes you listed.

Initially I got this message with RootRepeal:

RootRepeal Error
Attempt to read from address: 0x00b7f004

The second time I installed it, it ran and got this log:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Time: 2009/06/07 16:42
Program Version: Version 1.3.0.0
Windows Version: Windows XP SP3
==================================================

Hidden/Locked Files
-------------------
Path: c:\windows\temp\mcmsc_hzmfxme44aawcbh
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcmsc_ocgyljrfewimr2h
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_1dczfxkqucfx2re
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_fxuzui7cygqgscj
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_hd0t8zr5ln0va6i
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_hu76gqsprzf3gvm
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_kc89u0b7srubq0q
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_kua6x5dabg4vbwx
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_lwzgsafd6rpq76l
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_ppu1xppyfjipiql
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_rzpx8u1dw0qlggx
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_v6nejjnchvzccq0
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_vlaoo1ei7slnhfa
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_vmnrwpmfrevtdmg
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_vol3twbskynunct
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_xpogz3zuql6hgmt
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\documents and settings\claire\local settings\temp\~df1ec6.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: c:\documents and settings\claire\local settings\temp\~df8d11.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: c:\documents and settings\claire\local settings\temp\~dfb742.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: c:\documents and settings\claire\local settings\temp\~dfc8c2.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: c:\documents and settings\claire\local settings\temp\~dff17.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

==EOF==


I've tried renaming mbam (setup file & .exe) and had no luck. I also tried running it in safe mode and still get runtime errors both during the install and running it. I have seen that others have had this problem but your fixes have worked for them. I've been working on this for a week and still can't get rid of the problem. I really hope you can help!

[miekiemoes]

AAh, you are getting runtime errors?
It would be great if you posted what Runtime errors you get.

Also, * Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingc...to-use-combofix

Post the log from ComboFix in your next reply.

Please make sure you disable ALL of your Antivirus/Antispyware/Firewall before running ComboFix..This because Security Software may see some components ComboFix uses (prep.com for example) as suspicious and blocks the tool, or even deletes it. Please visit HERE if you don't know how.

[CHarmed09]

The runtime error I get with MBAM is 440.

I ran ComboFix and initially got these messages:

16 bit MS-DOS Subsystem
C:\WINDOWS\system32\cmd.execf
The NTVDM CPU has encountered an illegal instruction.
CS:0000 IP:0077 OP:f0 37 05 0a 02
Choose 'Close' to terminate the application.

16 bit MS-DOS Subsystem
C:\WINDOWS\system32\CF16717.exe
The NTVDM CPU has encountered an illegal instruction.
CS:0000 IP:0077 OP:f0 37 05 0a 02
Choose 'Close' to terminate the application.

C:\ComboFix\Attrib.cfexe
is not a valid Win32 application

I let ComboFix continue and in the program window I saw 'Access Denied' 3 times before it continued then
C:\ComboFix\Attrib.cfexe
is not a valid Win32 application
appeared several times while the program was running and I had to click OK twice before it could continue.

Finally it finished and I received the log file (see attached).

Attached Files

•  ComboFix.txt   14.36K   28 downloads

[miekiemoes]

Hi,

Combofix already removed the malware.
I'm wondering if the errors are caused my McAfee - it wouldn't be the first time, so do me a favour and temporary uninstall McAfee. Then reboot.
After reboot, post a HijackThislog in your next reply. That's the only way to properly troubleshoot (remove potential causes)

[CHarmed09]

With McAfee uninstalled, I still get the c:\programfiles\common window appearing after reboot. It no longer shows helper.sig, but still appears.

Should I try to run MBAM again now after running ComboFix, and with McAfee uninstalled?

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:17:04 AM, on 6/10/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Dell Support Center\gs_agent\dsc.exe
C:\WINDOWS\system32\wscript.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.yahoo....?fr=mcafee&p=%s
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://r.office.micr...streg?clid=1033
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - (no file)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [Dell Wireless Manager UI] C:\WINDOWS\system32\WLTRAY
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmat...enWebRadio.html (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: vzTCPConfig - http://www2.verizon.net/help/fios_settings...vzTCPConfig.CAB
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.lizardtech.com/download/files/w...ntrol_en_US.cab
O16 - DPF: {25365FF3-2746-4230-9DA7-163CCA318309} (Automatic Driver Installation Control) -
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.yorkphoto...YorkActivia.cab
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.w...ler/install.cab
O16 - DPF: {CC32D4D8-2A0B-4CEB-B105-C9B968379105} (CGameManagerCtrl Object) - https://disney.go.com/games/downloads/gamem...GameManager.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: PIXMA Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: SupportSoft Listener Service (sprtlisten) - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

--
End of file - 9546 bytes

[miekiemoes]

Quote

Should I try to run MBAM again now after running ComboFix, and with McAfee uninstalled?

Before you do, please navigate to and delete the following folder:

c:\program files\Common

Don't delete the Common Files folder!!!!

Then run Malwarebytes again.

[CHarmed09]

I deleted the folder as requested.

Even with McAfee uninstalled, I'm still getting runtime errors when I try to install MBAM:

vbAccelerator SGrid II Control
Run-time error '0'
OK

Malwarebytes' Anti-Malware
Run-time error '440'
Automation error
OK

This appears to occur during installation when it opens a cmd window and displays "c:\WINDOWS\system32\regsvr32.exe"

[miekiemoes]

Hi,

Please read this thread: http://www.malwarebytes.org/forums/index.p...amp;mode=linear

[CHarmed09]

Hi,

I read the thread as requested and did the following:

- Installed VB runtime (although I'm not convinced the self-extract worked - how can I tell? The files are not in the same directory as the downloaded file).
- Manually made the 'regsvr32' entries
- Used the MBAM cleanup utility
- Reinstalled MBAM again
- Tried renaming mbam.exe

Nothing worked - I still get the same runtime errors - very frustrating.

I viewed the registry and found plenty I didn't understand but a couple of things that looked weird.
For example, under control panel, there was an entry called "don't load" - do you know what that is?

Also, now upon reboot, I get the error:
"Windows cannot find the file C:\Program"

[miekiemoes]

Quote

For example, under control panel, there was an entry called "don't load" - do you know what that is?

Don't worry about that. It's supposed to be there.

Quote

Also, now upon reboot, I get the error:
"Windows cannot find the file C:\Program"

Can you post a new HijackThislog please?

[CHarmed09]

Ok, thanks.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:09:12 PM, on 6/11/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.yahoo....?fr=mcafee&p=%s
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://r.office.micr...streg?clid=1033
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - (no file)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [Dell Wireless Manager UI] C:\WINDOWS\system32\WLTRAY
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmat...enWebRadio.html (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: vzTCPConfig - http://www2.verizon.net/help/fios_settings...vzTCPConfig.CAB
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.lizardtech.com/download/files/w...ntrol_en_US.cab
O16 - DPF: {25365FF3-2746-4230-9DA7-163CCA318309} (Automatic Driver Installation Control) -
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.yorkphoto...YorkActivia.cab
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.w...ler/install.cab
O16 - DPF: {CC32D4D8-2A0B-4CEB-B105-C9B968379105} (CGameManagerCtrl Object) - https://disney.go.com/games/downloads/gamem...GameManager.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: PIXMA Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: SupportSoft Listener Service (sprtlisten) - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

--
End of file - 9508 bytes

[CHarmed09]

Also, if I run CCleaner on Registry, is it safe to fix all problems?

[miekiemoes]

Hi,


Please download Brute Force Uninstaller .

• Right click the downloaded BFU folder, and choose Extract All
  
• Click "Next"
  
• In the box to choose where to extract the files to,
  
• Click "Browse"
  
• Click on the + sign next to "My Computer"
  
• Click on "Local Disk (C:) or whatever your primary drive is
  
• Click "Make New Folder"
  
• Type in BFU
  
• Click "Next", and Uncheck the "Show Extracted Files" box and then click "Finish".

RIGHT-CLICK HERE and choose "Save As" (in IE it's "Save Target As") in order to download DeepDive Remover.
Save it in the same folder you made earlier (c:\BFU).

Then, please go to Start > My Computer and navigate to the C:\BFU folder.

• Start the Brute Force Uninstaller by doubleclicking BFU.exe
  
• Behind the scriptline to execute field click the folder icon and select DeepDive.bfu
  
• Press Execute and let the program do it’s job. (Do not be startled as your taskbar will disappear for a little while.)
  
• Wait for the complete script execution box to pop up and press OK.
  
• Press exit to terminate the BFU program.
  
• A notepad file called BFUlogdeepdive.txt should be open. Post the content of that file please.

Quote

Also, if I run CCleaner on Registry, is it safe to fix all problems?

I actually don't recommend Registry cleaning in general, but I know Ccleaner is quite safe to use for regcleaning. It isn't that aggressive as others are and asks to create a backup first as well.

[CHarmed09]

BFU ran without any problems except that I may have messed up the log - sorry. I didn't see the log at first and so ran the program again which probably screwed up the report. I'm sure it ran fine. Let me know what you think - thanks!

BFU v1.11.0
Windows XP SP3 (WinNT 5.01.2600 SP3)
Script started at 6:50:22 PM, on 6/12/2009

Option Unload Explorer: Yes
Option Delete files to Recycle Bin: Yes
Success: ProcessKillByPID 576
Success: ProcessKill C:\WINDOWS\explorer.exe|1
Failed: DllUnregister C:\Program Files\Common\helper.dll|1 (file not found)
Failed: DllUnregister C:\Program Files\Common\_helper.dll|1 (file not found)
Failed: DllUnregister \main.dll|1 (file not found)
Failed: RegDeleteKey HKLM\SOFTWARE\Classes\AppID\main.DLL (key does not exist)
Failed: RegDeleteKey HKLM\SOFTWARE\Classes\AppID\{A0E1054B-01EE-4D57-A059-4D99F339709F} (key does not exist)
Failed: RegDeleteKey HKLM\SOFTWARE\Classes\CLSID\{AFD4AD01-58C1-47DB-A404-FBE00A6C5486} (key does not exist)
Failed: RegDeleteKey HKLM\SOFTWARE\Classes\Interface\{986A8AC1-AB4D-4F41-9068-4B01C0197867} (key does not exist)
Failed: RegDeleteKey HKLM\SOFTWARE\Classes\TypeLib\{8E3C68CD-F500-4A2A-8CB9-132BB38C3573} (key does not exist)
Failed: RegDeleteKey HKLM\SOFTWARE\Classes\main.BHO (key does not exist)
Failed: RegDeleteKey HKLM\SOFTWARE\Classes\main.BHO.1 (key does not exist)
Failed: RegDeleteKey HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AFD4AD01-58C1-47DB-A404-FBE00A6C5486} (key does not exist)
Failed: FolderDelete C:\Program Files\Common (folder not found)
Success: SystemRun C:\WINDOWS\explorer.exe||1
Script completed at 6:50:37 PM.

[miekiemoes]

Hi,

Do you still get the "Windows cannot find the file C:\Program" error after reboot now?
The Runtime error issues you're having with mbam is uncommon and doesn't appear to be a malware related issue though.
That's why I suggest you start a new thread here: http://www.malwareby...hp?showforum=41 with the exact error you are getting.

[CHarmed09]

I don't get the error after reboot, so I'll post a new thread for the other issue.
Thanks for all your help!

[miekiemoes]

You're most welcome

[miekiemoes]

Since this issue appears resolved ... this Topic is closed.
If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.