53 replies to this topic

[Joe]

I cannot access my email account via outlook. I have tried reloading it and it still does not respond. Any suggestions?
Thanks

[RubbeR DuckY]

This could be caused by many problems. It could be caused by a virus or a malfunctioning plugin. Were you able to access your e-mail account before using Outlook? When did this start occurring? Can you please provide a few more details.

[Joe]

RubbeR DuckY, on Jun 8 2007, 09:22 AM, said:

This could be caused by many problems. It could be caused by a virus or a malfunctioning plugin. Were you able to access your e-mail account before using Outlook? When did this start occurring? Can you please provide a few more details.

I was able to access my email until late last night. Now when I start up outlook it starts fine but the minute I try to do any thing it freezes up and becomes nonresponsive. I tried to repair outlook with the Office CD and it said everything is fine. I can access my email from my webmail account but not from outlook.

[RubbeR DuckY]

Which Outlook version is it? Have you tried restarting your computer?

[Joe]

It is outlook 2000 and I have tried to reboot numerous times to no avail

[RubbeR DuckY]

I've seen many problems where an Anti-Virus program interferes with Outlook 2000. Try shutting down your Anti-Virus and see if Outlook works then.

[Joe]

I have also tried to do that --still no go

[RubbeR DuckY]

Can you try clearing your Prefetch folder located in C:\Windows\Prefetch. Delete all items inside the folder, but not the folder itself.

Download: CCleaner (freeware)
http://www.majorgeeks.com/download4191.html
Run the installer, and uncheck the option to install Yahoo toolbar (unless you want Yahoo toolbar).
Once installed, run CCleaner click the Windows [tab]
Select the following:

Next: click Options click the Settings tab
Uncheck: "Only delete files older than 48 hrs.", click Ok
Then click Run Cleaner (bottom right) then Exit

At worst case scenario, you can reset Outlook to default settings, deleting all settings and resetting them.

[Joe]

Did all that. Still not working. How do I reset outlook and reset it?

[Joe]

I am unable to do anything in the outlook program. The minute I do anything it freezes.

[RubbeR DuckY]

When you open Outlook 2000, can you visit the About tab. If yes, can you please check the exact version of the program. If available, please try to get the Service pack as well. It appears that there is Service Pack 3 available for Outlook. Perhaps it can fix the problem.

Available here: http://www.microsoft.com/downloads/details...;displaylang=en

[Joe]

It says Microsot Outlook 2000 SP-3 (9.0.0.6627)

[RubbeR DuckY]

Well, lets try resetting Outlook. At this time, write down any account information that you will need. Then follow the directions here, http://support.microsoft.com/kb/197653. This shouldn't delete your current e-mails, but as a precaution, back those up as well.

[Joe]

OK Did all that. Still no change. Outlook unuseable.

[Hardhead]

Have you tried system restore?

[Joe]

I don't know how to do a system restore. But I try if you let me know how Thanks

[Hardhead]

Joe, on Jun 8 2007, 05:51 PM, said:

I don't know how to do a system restore. But I try if you let me know how Thanks

just print out the page below

http://www.windowsxphome.windowsreinstall....stemrestore.htm

Be sure to choose a early date before the problem happened.

[Joe]

I have tried 4 different dates from 1 day to 1 month prior. Keeps comming back restore incomplete cannot restore to sytem checkpoint try another date.

[Hardhead]

Joe, on Jun 8 2007, 06:29 PM, said:

I have tried 4 different dates from 1 day to 1 month prior. Keeps comming back restore incomplete cannot restore to sytem checkpoint try another date.

Thats ok... We will do it in safe mode and follow the directions above.
After you do it in safe mode, Windows will reboot on its on.
Also it will take a little time for safe mode to load, so be patient.

here's a tutorial below in safe mode for XP.

http://www.bleepingcomputer.com/tutorials/...al61.html#winxo

[Joe]

OK I was able to restore to a week prior to my trouble date and I am still anable to access outlook . Sorry guys. Any other suggestions?