4 replies to this topic

[paperhouse]

I've read some of the guides here and they've been useful so far. I've managed to install MBAM and done a quick scan, it tells me I have 16 instances of malware that need removing. Problem is that every time I click the 'remove' button, it starts doing it and then promptly comes up with this: "Malwarebytes' Anti-Malware has encountered a problem and needs to close. We are sorry for the inconvenience".

It's driving me mad because there doesn't seem to be a free alternative to MBAM, unless I am mistaken. Can someone point me to another program that will do the same job, or give me a tip to get MBAM to work properly?

[AdvancedSetup]

[indent]Please visit this webpage for instructions for downloading ComboFix to your DESKTOP : how-to-use-combofix
Please ensure you read this guide carefully and install the Recovery Console first.
NOTE!!: You must save and run ComboFix.exe on your DESKTOP and not from any other folder.
Also, DO NOT click the mouse or launch any other applications while this is running or it may stall the program

Additional links to download the tool:
ComboFix.exe
ComboFix.exe
ComboFix.exe


Note: The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  
• Click Yes to allow ComboFix to continue scanning for malware.
  
• When the tool is finished, it will produce a report for you.
  
• Please post the C:\ComboFix.txt along with a new HijackThis log so we may continue cleaning the system.

[/indent]

[AdvancedSetup]

Please post a status update on this.

Thanks.

[AdvancedSetup]

Are you still with us?

[AdvancedSetup]

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.