1 reply to this topic

[Ahk7373]

My computer was infected with Antivirus Pro, and it was keeping malwarebytes from opening. I used to rename trick, and managed to open mb, do a quick scan and get rid of the virus. However, even with the virus gone, mb still won't open. I've tried to uninstall mb, and reinstall it in hopes of doing a clean install, but nothing happens when I click uninstall.

It will still open from the renamed program, but whenever I try to update, after the initial download has finished, and the program shuts itself off to restart, nothing will happen, and the updates never take effect.

If I had to hazzard a guess, I think some remnant of antivirus pro must still be around, but that doesn't make too much sense. Anyone have any ideas? Thanks in advance for the advice.

[yardbird]

Welcome to the forum!
support says: the fake AV still has an active rootkit driver blocking MBAM, either that or it's executable's are still blocked in the registry

Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.

• Please read and follow the instructions provided here: I'm infected - What do I do now?
  
• If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  
• When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

• Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  
• Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  
• Using these other tools often makes the cleanup task more difficult and time consuming.
  
• If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  
• Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  
• There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

• NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.