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Malwarebyte's Anti-Malware Failure


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#1
DoctorXX

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I have some trojans on my work computer, Trojan.FakeAlert, Trojan.Agent and Malware.Trace. These are the ones that the Malwarebyte program keeps finding. I run the Malwarebyte's program and do a quick scan. It shows these 3 virus's and it removes 2 of them and says it will remove the other upon reboot. I reboot and when I scan again, the 3 virus's are back. I've even tried deleting the sources of the virus's, the trojan.fakealert is in some file in windows\task folder and I've deleted the task folder and the virus still shows up and the malware.trace virus shows its in the registry in the software area in something called coldwave. I've deleted the value and the virus still shows up. Can anyone help me with this? Oh, I cant connect to the Internet because of this. I use Windows Vista Ultimate. I cant connect to the network that I need to connect to to get on the Internet. It just shows unknown network or something like that.

#2
AdvancedSetup

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Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.
  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review
  • NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

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If you've posted to the HJT forum and it has been over 5 days without a response please send a Private Message asking for assistance.





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