2 replies to this topic

[on-site computer]

Virus prevents using or installing Malwarebytes or avira or even going to the website of MBAM or Avira it just closes IE but only when I try to go to a website like malwarebytes or a virus /spyware removal tool website all other websites it lets me navigate just fine and it has no description and no pop-ups. very unusual. can you help?

[Maniac]

Greetings and Welcome .

If you're having trouble getting Malwarebytes' and other tools to update or run please review the following tutorials and see if they are helpful:

• Total-Security (FakeAlert)
  
• av360 (Fakealert)
  
• CLB Rootkit driver=TDSS/Seneka/GAOPDX/UAC/ovfst
  
• SystemSecurity

If you aren't able to use those instructions or there are other issues then please follow the instructions here:
I'm infected - What do I do now?

And post your logs in a new topic here:
Malware Removal - HijackThis Logs

Please be sure not to install any software or use any removal or scanning tools except those that you are
instructed to by the expert who will be assisting you as doing so can make their job much more difficult.

note: if for some reason you are unable to run some or any of the tools in the first link, then skip that step and move on to the next one.
If you can't even run HijackThis, then just post here: Malware Removal - HijackThis Logs describing your issues and an expert will reply with further instructions.

I hope I was helpful. Good luck and safe surfing.

[on-site computer]

Thank You !

we got it fixed it allowed us to download Norton 360 and it was called W32.Ackpra.A