7 replies to this topic

[lajones2]

After a few minutes malware stops responding and I cant stop it I have to restart what can I do?

[AdvancedSetup]

Please review the following to see if it helps.


Procedures to help resolve issues preventing MBAM from running

• MBAM won't run(Fix), SystemSecurity
  
• MBAM wont install or will not run., CLB Rootkit driver=TDSS/Seneka/GAOPDX/UAC/ovfst/kungsf/SKYNET/MSIVX
  
• MB won't run(Fix) - Total-Security (FakeAlert)
  
• MBAM wont run (Fix) - av360 (Fakealert)

[lajones2]

Hi Ron,

i don't have any of those programs on my computer I just start malware and after a few minutes it comes up "not responding" any other ideas?

[lajones2]

this time I got 25 minutes in before it stopped responding what do I do?

[Maniac]

Greetings.

To get you fixed up please follow the instructions here:
I'm infected - What do I do now?

And post your logs in a new topic here:
Malware Removal - HijackThis Logs

Please be sure not to install any software or use any removal or scanning tools exept those that you are
instructed to by the expert who will be assisting you as doing so can make their job much more difficult.

note: if for some reason you are unable to run some or any of the tools in the first link, then skip that step and move on to the next one.
If you can't even run HijackThis, then just post here: Malware Removal - HijackThis Logs describing your issues and an expert will reply with further instructions.

I hope I was helpful. Good luck and safe surfing.

[AdvancedSetup]

lajones2, on Jul 8 2009, 02:55 AM, said:

Hi Ron,

i don't have any of those programs on my computer I just start malware and after a few minutes it comes up "not responding" any other ideas?

Those are not all programs. These are often Root Kits or Malicious Malware that is blocking most real security programs from running. In most cases if you're able to follow through you can get MBAM or other tools working. If not then please go ahead and follow the directions below and as soon as someone has time they will assist you with this. Please be patient as the site is quite busy.


Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.

• Please read and follow the instructions provided here: I'm infected - What do I do now?
  
• If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  
• When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

• Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  
• Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  
• Using these other tools often makes the cleanup task more difficult and time consuming.
  
• If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  
• Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  
• There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

• NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

[lajones2]

sorry Ron I misunderstood I followed the advise and it worked thank you very much here was my log.
Malwarebytes' Anti-Malware 1.38
Database version: 2397
Windows 6.0.6001 Service Pack 1

9/07/2009 9:20:18 PM
mbam-log-2009-07-09 (21-20-18).txt

Scan type: Quick Scan
Objects scanned: 81043
Time elapsed: 4 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Windows\System32\hjgruivxeioryk.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
c:\Windows\System32\hjgruisirbmnus.dll (Trojan.Agent) -> Quarantined and deleted successfully.
c:\Windows\System32\drivers\hjgruicpwwvpbn.sys (Trojan.Agent) -> Quarantined and deleted successfully.

[Maniac]

lajones2, please create your own topic in Malware Removal - HijackThis Logs:
http://www.malwareby...php?showforum=7

Then, post this log there.