17 replies to this topic

[Rikolas]

I downloaded the program, but while it was installing it said I had a runtime error and will not let me use the program. Does anyone know how to fix this?

[Rikolas]

Rikolas, on Jul 23 2009, 01:05 AM, said:

I downloaded the program, but while it was installing it said I had a runtime error and will not let me use the program. Does anyone know how to fix this?

Oops I posted this in the wrong section. Sorry.

[yardbird]

welcome to the forum, see this topic http://www.malwareby...showtopic=19299 read thru it, Its 2 pages, on the bottom of the last page may be the fix for you... Post back if you need any help... regards...

[Rikolas]

yardbird, on Jul 23 2009, 01:12 AM, said:

welcome to the forum, see this topic http://www.malwareby...showtopic=19299 read thru it, Its 2 pages, on the bottom of the last page may be the fix for you... Post back if you need any help... regards...

Yes, I read through that forum, and it brought me to another thread, and when I click on the link provided in the new thread, I get "Error code: 707 (3)"
I don't know too much about computers, and when it said drop that version into the previous one? I wasn't sure how to do that, so I skimmed ahead to someones post that said to get the program Revounistaller and remove the program and redo it, but that didn't work either.

[yardbird]

To remove MBAM with clean tool:

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. http://www.malwareby.../mbam-clean.exe
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwareby...am-download.php
Note: You will need to reactivate the program using the license you were sent
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan.

Want to try the above, I'll be here a bit....

[Rikolas]

yardbird, on Jul 23 2009, 01:43 AM, said:

To remove MBAM with clean tool:

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. http://www.malwareby.../mbam-clean.exe
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwareby...am-download.php
Note: You will need to reactivate the program using the license you were sent
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan.

Want to try the above, I'll be here a bit....

Nope, that didn't work. It had gotten rid of one of the runtime error pop ups that happen, but there are still two that are showing up.
Any other ideas?

[yardbird]

There are no error codes? Did you see this top post? [url="http://www.malwarebytes.org/forums/index.php?showtopic=19388&st=0"]http://www.malwarebytes.org/forums/index.p...=19388&st=0[/url]

and this one:

If you have been having the "C++ runtime-error" crashes with 1.39, please download a hotfix version of mbam.exe from here:
[url="http://www.malwarebytes.org/~marcin/mbam.exe"]http://www.malwarebytes.org/~marcin/mbam.exe[/url]

Drop this version into the C:\Program Files\Malwarebytes' Anti-Malware directory, and overwrite the previous copy of mbam.exe. Then please make sure MBAM now runs correctly.

We would also like to collect some data to make sure we have fixed the problem correctly. Please go to More Tools -> Collect Information and post the resulting data for us here.

Thank you very much for your patience as we work out these issues!
[/quote]

Let me know if you nee help with this please?

[Rikolas]

yardbird, on Jul 23 2009, 02:41 AM, said:

There are no error codes? Did you see this top post? http://www.malwarebytes.org/forums/index.p...=19388&st=0

and this one:

If you have been having the "C++ runtime-error" crashes with 1.39, please download a hotfix version of mbam.exe from here:
http://www.malwareby...marcin/mbam.exe

Drop this version into the C:\Program Files\Malwarebytes' Anti-Malware directory, and overwrite the previous copy of mbam.exe. Then please make sure MBAM now runs correctly.

We would also like to collect some data to make sure we have fixed the problem correctly. Please go to More Tools -> Collect Information and post the resulting data for us here.

Thank you very much for your patience as we work out these issues!


Let me know if you nee help with this please?

I am not quite sure how to drop that version the directory and overwrite the previous copy. Could you help me with this please?

[Rikolas]

Rikolas, on Jul 23 2009, 02:47 AM, said:

I am not quite sure how to drop that version the directory and overwrite the previous copy. Could you help me with this please?

also, I get the error code 707 (3) when I download it. I'm using fire fox if that helps.

[yardbird]

Change over to IE, please... download the file & save it to your desktop, this one: http://www.malwareby...marcin/mbam.exe

Open up or go into My Computer\then Program files then \malwarebytes Anti-Malware folder, do you know how to drag the new file off your desktop on top of the one in program files? the file you want to drop on top is called mbam.exe on top of mbam.exe inside program files in Malwarebytes think you have it? let me know?

[Rikolas]

yardbird, on Jul 23 2009, 03:01 AM, said:

Change over to IE, please... download the file & save it to your desktop, this one: http://www.malwareby...marcin/mbam.exe

Open up or go into My Computer\then Program files then \malwarebytes Anti-Malware folder, do you know how to drag the new file off your desktop on top of the one in program files? the file you want to drop on top is called mbam.exe on top of mbam.exe inside program files in Malwarebytes think you have it? let me know?

ok, I while I downloaded it to my desktop, I got the 707 (3) error again, but it saved to my desktop. So while I tried to find the place it needs to be dropped into, I go to my computer, and then I'm lost from there. It has shared documents and my documents and my local disks

[yardbird]

Right mouse click on the new file on your desktop... , rt. mouse click & drop down to copy Then put your mouse pointer on top of the file in the malwarebytes folder called mbam.exe & rt. mouse click & drop down till you see paste that should do it... do you need more help?

[Rikolas]

yardbird, on Jul 23 2009, 03:21 AM, said:

Right mouse click on the new file on your desktop... , rt. mouse click & drop down to copy Then put your mouse pointer on top of the file in the malwarebytes folder called mbam.exe & rt. mouse click & drop down till you see paste that should do it... do you need more help?

Yes please, you're last post really confused me. I was wondering if you were able to clear it up for me a bit. I do not know where the place I need to drop it at is. I understand that I am needing to drop it and overwrite another file, but I can't seem to locate where the file is.

[yardbird]

My Computer\then Program files then \malwarebytes Anti-Malware folder open up the yellow folder that is called Malwarebytes Anti-Malware, look for the file called mbam.exe and drop it on top of that... ok?

[yardbird]

How are we doing? please reply

[Rikolas]

yardbird, on Jul 23 2009, 03:49 AM, said:

How are we doing? please reply

That file is not in "my computer" area. Theres no place to drp it it. Thank you for all your help, and I was wondering if we were able to pick this up later in the day? I need to get some sleep before I go to work. Thanks again. Please if you could, post any ideas that you may have to fix this problem

[Rikolas]

I was able to find where to drop it in, by searching for the folder, but when I drop the file over the previous one, I still get that runtime error

[yardbird]

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