8 replies to this topic

[Matt404]

Okay, Ive spent the better part of 4 hours trying to fix my computer. Ive had a friend try to fix it with me earlier as she knows more about this stuff than I do. Anyway - We deleted files that were not in use or looked suspicious, did a ccleaner, rebooted, did a system scan and STILL we cannot get MBAM or HJT to run. The only scanner we can get to work is clamwin and it only finds 1 thing and deletes it after tunning for over an hour! Every time we try to run Mbam or HJT, it goes for about 3 seconds and just dissappears from the screen. When we try to reopen it, it tells me that it cannot acces the path or file - that I may not have permission to do so. Can anybody help me out here so that I can avoid a total wipe of the system?!?!?

Thanks in advance!

[Matt404]

Forgot to mention, Im on XP

[yardbird]

EDIT: If he can't run HJT then your infected. follow these instructions please. They will get your logs!

Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.

• Please read and follow the instructions provided here: I'm infected - What do I do now?
  
• If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  
• When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

• Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  
• Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  
• Using these other tools often makes the cleanup task more difficult and time consuming.
  
• If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  
• Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  
• There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

• NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

[Matt404]

yardbird, on Jul 24 2009, 03:24 AM, said:

What kind of AV and/or Firewall? please!

We were runnin avast, but we deleted that while we were working. As for the firewall, its just the windows security center firewall.

[yardbird]

ok see the post above yours please!

[Matt404]

yardbird, on Jul 24 2009, 03:33 AM, said:

ok see the post above yours please!

Lurked around and did that already. I cant get anything to run. No logs - nothing. Then I read the part in green and thats where Im at now....

[yardbird]

go over to HJK forum, post in the New Topic you can't get anything to run + HJK. They have the tools... give them time to look over what they have to...

[Matt404]

yardbird, on Jul 24 2009, 03:38 AM, said:

go over to HJK forum, post in the New Topic you can't get anything to run + HJK. They have the tools... give them time to look over what they have to...

thanks for the heads up. Posted there!

[yardbird]

Matt404, on Jul 24 2009, 12:42 AM, said:

thanks for the heads up. Posted there!

good luck.. your not the 1st. to go in there with nothing working... take care...