2 replies to this topic

[stevezanz]

Hey..

I have a problem when i scan, actually after I scan, malwarebytes finds 8 threats, and when I try to remove them, malwarebytes disappears..
I have tried to run in safe mode, but safe mode freezes and won't load.. any suggestions?
Any help would be greatly appreciated..

[stevezanz]

BTW i am not using trend or mcafee.. i saw earlier posts about a similar problem when those are used.. I am using symantec.. don't know if this helps

[Maniac]

Greetings.

To get you fixed up please follow the instructions here:
I'm infected - What do I do now?

And post your logs in a new topic here:
Malware Removal - HijackThis Logs

Please be sure not to install any software or use any removal or scanning tools exept those that you are
instructed to by the expert who will be assisting you as doing so can make their job much more difficult.

note: if for some reason you are unable to run some or any of the tools in the first link, then skip that step and move on to the next one.
If you can't even run HijackThis, then just post here: Malware Removal - HijackThis Logs describing your issues and an expert will reply with further instructions.

I hope I was helpful. Good luck and safe surfing.