4 replies to this topic

[nofun12]

Hello,
I'm new here and looking for some help. I downloaded and used a MBAM scan. After the scan was complete I removed all the items I could but was told I had to restart to get the rest. I attempted to restart but all I recieved was a black screen. I tried to start in safe mode but had no luck. Any help would be greatly appreciated.

[TeMerc]

Please try Last Known Good Configuration in the advanced boot options list.
http://www.computerh...es/ch000626.htm

If you're able to get access to the desktop and or our software try to get the logs or simply restore everything to see if the machine reboots properly.

[honfire]

TeMerc, on Aug 18 2009, 08:59 AM, said:

Please try Last Known Good Configuration in the advanced boot options list.
http://www.computerh...es/ch000626.htm

If you're able to get access to the desktop and or our software try to get the logs or simply restore everything to see if the machine reboots properly.

I have a similar problem as the person above. I installed malware bytes followed the instructions and it told me to restart. Now I am unable to boot my computer. It goes to the windowsxp screen (when booting) and automatically reboots or restarts. I tried all of the advanced startup options but get the same result. tried them all safemode, last known good configuration-they all dont help... Please help! What can I do? Thank you.

[TeMerc]

honfire, on Sep 5 2009, 11:18 AM, said:

I have a similar problem as the person above. I installed malware bytes followed the instructions and it told me to restart. Now I am unable to boot my computer. It goes to the windowsxp screen (when booting) and automatically reboots or restarts. I tried all of the advanced startup options but get the same result. tried them all safemode, last known good configuration-they all dont help... Please help! What can I do? Thank you.

Is the recovery console installed? And do you have the operating system disks? These may be needed to try and get the system back up and running.

[marktreg]

honfire, if you have a BartPE disk, you could boot your computer with it and save the MBAM log file to a USB stick or floppy. This log file would give TeMerc a great head start to getting your computer up and running again. And it would also help the MBAM research team to stop similar problems happening in the future.