2 replies to this topic

[sixstring1]

Not sure which forum I need to address....Have the red x" Pop up...taken over my browser during search as well as other issues...(re-directs my page) also constant pop up telling me I have problems...windows detects spyware infection... I have attempted to use the Malwarebyte program however it won't launch. Tried several attempts at re-install following your suggested renaming of the mbam.exe file. Can't locate the file through the programs. Also tried to use your suggested process explorer method however i can't find the culprit there either. I'm at wits end! Please help ... Thanks for your help...Blessings, Greg

[Katana]

Please note that all instructions given are customised for this computer only,
the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:

• Please Read All Instructions Carefully
  
• If you don't understand something, stop and ask! Don't keep going on.
  
• Please do not run any other tools or scans whilst I am helping you
  
• Failure to reply within 5 days will result in the topic being closed.
  
• Please continue to respond until I give you the "All Clear"
  (Just because you can't see a problem doesn't mean it isn't there)

If you can do those few things, everything should go smoothly

Some of the logs I request will be quite large, You may need to split them over a couple of replies.

Please Note, your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe
----------------------------------------------------------------------------------------

Let's see if we can get some more info so we know what we are dealing with.

Download and Run RSIT

• Please download Random's System Information Tool by random/random from here and save it to your desktop.
  
• Double click on RSIT.exe to run RSIT.
  
• Click Continue at the disclaimer screen.
  
• Once it has finished, two logs will open:
  
  • log.txt will be opened maximized.
    
  • info.txt will be opened minimized.
• Please post the contents of both log.txt and info.txt.
  ( They can also be found in the C:\RSIT folder )

SysProt Antirootkit

Download SysProt Antirootkit from the link below (you will find it at the bottom of the page under attachments, or you can get it from one of the mirrors).

http://sites.google....rotantirootkit/

Unzip it into a folder on your desktop.

• Double click Sysprot.exe to start the program.
  
• Click on the Log tab.
  
• In the Write to log box select the following items.
  
  • Process << Selected
    
  • Kernel Modules << Selected
    
  • SSDT << Selected
    
  • Kernel Hooks << Selected
    
  • IRP Hooks << NOT Selected
    
  • Ports << NOT Selected
    
  • Hidden Files << Selected
• At the bottom of the page
  
  • Hidden Objects Only << Selected
• Click on the Create Log button on the bottom right.
  
• After a few seconds a new window should appear.
  
• Select Scan Root Drive. Click on the Start button.
  
• When it is complete a new window will appear to indicate that the scan is finished.
  
• The log will be saved automatically in the same folder Sysprot.exe was extracted to. Open the text file and copy/paste the log here.

[AdvancedSetup]

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.