4 replies to this topic

[pijrxx]

dear sir, i did a scan in safe mode (win xp pro) and malwarebytes detected an error but asked for a reboot to fix this problem. unfortunately after this reboot my system freeze in safe mode and normal mode after entering my windows user password....and i can t no more have acces to anything.... please help help

[Maniac]

Welcome in MBAM Forums!

MalwareBytes' Anti-Malware is not designed to run in Safe Mode. What is your antivirus software?

[AdvancedSetup]

Please open a new post in the HJT forum as shown below and let them know of your situation and someone will assist you as soon as they can.


Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.

• Please read and follow the instructions provided here: I'm infected - What do I do now?
  
• If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  
• When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

• Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  
• Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  
• Using these other tools often makes the cleanup task more difficult and time consuming.
  
• If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  
• Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  
• There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

• NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

[pijrxx]

Maniac, on Aug 24 2009, 08:07 PM, said:

Welcome in MBAM Forums!

MalwareBytes' Anti-Malware is not designed to run in Safe Mode. What is your antivirus software?

Hi
I use AVG free, and ur right, maybe that s because i used malwarebytes in safe mode that everything screewed up...
but now i m stuck and don t know what to do, i have my startup picture and the screen saver starting after 2mn, and nothinf else....
help

[Maniac]

Hi!

For now, follow the instructions of AdvancedSetup. I hope AdvancedSetup will help you to resolve your problem.

Good luck!