8 replies to this topic

[bop0589]

i am not able to install malwarebytes. I cannot get internet connection. I have change the file name but still unable to download. Any help will be appriciated.

[yardbird]

Welcome to Malwarebytes! Does your browser work? Where are you trying to download Malwarebytes from? and what is your OS? and AV and is there a Firewall?

[bop0589]

bop0589, on Sep 4 2009, 10:18 PM, said:

i am not able to install malwarebytes. I cannot get internet connection. I have change the file name but still unable to download. Any help will be appriciated.

I am running Windows XP. I downloaded malwarebytes from malwarebytes.org. I am getting two error codes 703 and 732.

[bop0589]

yardbird, on Sep 4 2009, 10:25 PM, said:

Welcome to Malwarebytes! Does your browser work? Where are you trying to download Malwarebytes from? and what is your OS? and AV and is there a Firewall?

my intenet connection is showing connected and I am able to run wireless from the infected computer. i have the windows firewall disabled.

[bop0589]

bop0589, on Sep 4 2009, 11:17 PM, said:

my intenet connection is showing connected and I am able to run wireless from the infected computer. i have the windows firewall disabled.

I am running Charter Security Suite for the AV. Does it have a fire wall?

[yardbird]

Charter Security Suite does have a firewall... There are some files that your AV & Firewall need to Trust which may help with these errors...So you will need to put these files in the Trust area of your AV & Firewall..

files you need your AV/Firewall for mbam to trust

C:\WINDOWS\system32\drivers\mbam.sys
C:\WINDOWS\system32\drivers\mbamswissarmy.sys
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref (Windows 2000/XP)
[/quote]

See here for just an example: [url="http://www.malwarebytes.org/forums/index.php?showtopic=17605"]http://www.malwarebytes.org/forums/index.php?showtopic=17605[/url] Of Trend Micro I use, and what we have to do to make Malwarebytes work... Please try to find the area's in your AV/Firewall program to trust the list of files in the above list and post back with your report, or if you need help. There is always someone here who will help you...regards.

[bop0589]

yardbird, on Sep 4 2009, 11:31 PM, said:

Charter Security Suite does have a firewall... There are some files that your AV & Firewall need to Trust which may help with these errors...So you will need to put these files in the Trust area of your AV & Firewall..

files you need your AV/Firewall for mbam to trust

C:\WINDOWS\system32\drivers\mbam.sys
C:\WINDOWS\system32\drivers\mbamswissarmy.sys
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref (Windows 2000/XP)


See here for just an example: http://www.malwareby...showtopic=17605 Of Trend Micro I use, and what we have to do to make Malwarebytes work... Please try to find the area's in your AV/Firewall program to trust the list of files in the above list and post back with your report, or if you need help. There is always someone here who will help you...regards.

thanks for the info i will start this afternoon trying to get these files in the trust section. Not sure where to look but I am going to give it a shot.
I do have one question. I am downloading the setup files to a USB stick I am attemtpitng to install from the USB to the infected computer. Is the correct method to use? kind of flustrated and not sure I am doing the right things.

[prairie dog]

If you would like help cleaning the PC, read and follow the instructions below. The helpers in the HJT log forum will get you sorted out


Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.

1. Please read and follow the instructions provided here: I'm infected - What do I do now?
2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.


* Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
* Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
* Using these other tools often makes the cleanup task more difficult and time consuming.
* If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
* Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
* There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review


* NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can

[yardbird]

I would just download the Malwarebytes installer to the desktop.
But since you state

Quote

I do have one question. I am downloading the setup files to a USB stick I am attemtpitng to install from the USB to the infected computer. Is the correct method to use? kind of flustrated and not sure I am doing the right things.

If your computer is infected, follow the instructions from prairie dog which I'll repost, please read the instructions:


follow these instructions & post it in the HiJackLog Forum please

Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.

• Please read and follow the instructions provided here: I'm infected - What do I do now?
  
• If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  
• When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

• Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  
• Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  
• Using these other tools often makes the cleanup task more difficult and time consuming.
  
• If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  
• Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  
• There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

• NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.