3 replies to this topic

[gonwk]

Hi folks,

FYI ... my laptop is Gateway M-6862 with Vista Home Premuim, SP1, 64-Bit. And I have all the Updates installed as per Microsoft suggestion.

I have downloaded the latest "GMER RootKit Remover 1.0.15.15077" and tried running it and I get the following error ...

"C:\Windows\system32\config\system: The system cannot find the file specified."

But it won't tell me what file is trying to locate!!!

Since I can not attach a jpg ... I have to tell you that I can ONLY see "Services" "Registry" and "Files" on the Right-hand side of GMER program Highlighted ... the Rest of the Options are GREYed out ... so they are not Available!!!

So, I think GMER it does not initialize correctly and it will not allow the "Normal" options to be available.

Q: Can anyone please tell me how to get GMER work properly?

Thanks,

G!

[prairie dog]

Hi Gonwk,

Scan and post logs - read note at bottom in green
If you're having Malware related issues with your computer that you're unable to resolve.

1. Please read and follow the instructions provided here: I'm infected - What do I do now?
2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.


* Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
* Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
* Using these other tools often makes the cleanup task more difficult and time consuming.
* If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
* Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
* There are often many others that require assistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review


* NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can

[gonwk]

Hi prairie dog,

Thanks for your prompt Help ... Sorry I have not posted back any sooner ... I had to deal with some family emergencies.

Prairie dog, I am not really having a problem with MBAM ... in my readings on the Internet to ensure that I dont' have a pesky Trojan or a Rootkit problem ... I wanted to run the GMER ...

But I was informed that GMER only runs on 32-Bit System ... so may be that is why I can Not run it successfully on the Vista Home Premium 64-Bit.

Q: Prairie Dog ... BTW, what OS do you run!?!? I was reading your Sigline and I was wondering may be I should run your Set-Up of AntiVirus on my laptop.

Thanks!

G!

[prairie dog]

Hi Gonwk. Now its my turn to apologize for the late reply I am running XP professional SP3 and am very happy with my setup . Avira is 64 compatible so give it a try and let me know if you have any questions