7 replies to this topic

[swagger]

Hey all,

I downloaded and tried "Nero free" about a month ago but uninstalled it the same day due to the lack of features. I was looking at my event viewer system logs this morning and saw that the service related to Nero free was still around first of all and still trying to run at system start-up (set to automatic). The error in the system logs is below:

Quote

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 9/9/2009
Time: 3:38:40 PM
User: N/A
Computer: EDNL0690
Description:
The Nero BackItUp Scheduler 4.0 service failed to start due to the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

So I tried to find the files where it was located (C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
) when viewing the service's properties in the services snap-in. The Nero directory was still present but there were no sub directories or files in it. So I tried to delete the service from the list using it's service name in a command prompt.

"sc delete Nero BackItUp Scheduler 4.0" yielded:

Quote

[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.

And if I do a query for all services and set the filter for state as "inactive", it gives me:

Quote

SERVICE_NAME: Nero BackItUp Scheduler 4.0
DISPLAY_NAME: Nero BackItUp Scheduler 4.0
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

Can anyone help? I think I've plateaued at my knowledge level. For now, I set the service as disabled in terms of running at start-up. Thanks!

P.S. Should have used Revo Uninstaller to uninstall this -- lol

[ioni]

You should have use Revo.I got a nub idea.Give a reinstall a try? then uninstall...

[swagger]

I thought about the reinstall / uninstall with Revo method as well. Was hoping I wouldn't have to do it that way though. Let's see what others have to say first Thanks though!

[swagger]

Problem solved. Just as I thought, I added quotes around Nero BackItUp Scheduler 4.0 because of the spaces in the service name and it deleted successfully. Sorry for the questions, I should have tried that 45 mins ago when I first thought about it.

Quote

C:\WINDOWS\system32>sc delete "Nero BackItUp Scheduler 4.0"
[SC] DeleteService SUCCESS

[Jacktivity]

Hi Swagger,

There are several ways to do this, but the first is the one I believe you are looking for.

• The actual service name can be obtained by typing services.msc in Run on the Start Menu and then double clicking the Display Name of the service. That will pop up a dialog box. The name on top is the one you are looking for. It is the service name. The one below it is the display name. Once you know the actual name, you can go back to the command line and run the sc delete and do a reboot.
  
• The other way is to run regedit and navigate toHKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services then scroll down the left pane, locate the service name, right click it and select delete and do a reboot.
  
• The next way is to use HijackThis, if you are comfortable with it, and delete it from there. You could also use Autoruns.
  Edit: Well, I guess it took me longer to type that than I realized it would. Congrats Swagger.
  

[swagger]

Thanks Jack I realized I could have used the registry as well afterward.

[ioni]

swagger, on Sep 10 2009, 03:09 PM, said:

I thought about the reinstall / uninstall with Revo method as well. Was hoping I wouldn't have to do it that way though. Let's see what others have to say first Thanks though!

You are welcome..Lets hear the expert though

[swagger]

@ioni,

I figured this out, read a few posts up. Thanks!