15 replies to this topic

[ken7795]

I am not certain exactly what happened or what I negligently downloaded onto my computer, but windows explorer crashed (like it does from time to time) and when I restarted the computer (Windows XP SP3), there was nothing on the desktop other than my wallpaper. However, I could get to the internet by Ctrl-Alt-Del and then through the Task Manager

Nonetheless, I cannot right-click on the desktop (that is, nothing happens at all!) and nothing happens when I press the Windows/Start button.

I began trying SFC /scannow and it repeatedly asks for my Windows XP Home Premium CD EVEN THOUGH ITS IN THE DAMN CD DRIVE!

Help Please!

[MAM]

Hello, an welcome here by the Malwarebytes' Anti-Malware Forum.

Than you can try this: I'm infected - What do I do now?, Please follow these instructions to clean your system.

---> http://www.malwareby...?showtopic=9573

MAM

[ken7795]

I appreciate your guidance and was going to this myself after reading many posts like my own. However, how do I get to the Anti-Malware program if I can't see anything on my desktop?

[ken7795]

Never mind my last post! I simply clicked open and I'm now going to run the program. Thank you once again for your help!

[MAM]

Did you have installed, Malwarebytes' Anti-Malware in the past ?

Here can you this http://www.malwarebytes.org/mbam.php download. Download it, install it, update it, and run it.

MAM

[ken7795]

When it rains it certainly pours on ME! During the installation, I got an Error Message instructing me to contact the Anti-Malware team and report error code 732 (0,0).

Please help!

It appears that Anti-Malware is operational and waiting for me to do something. Should I just run it or does this error code mean something that I certainly don't have a clue about.

[MAM]

Fixes for common problems and Error Codes, Frequently Asked Questions

---> http://www.malwareby...showtopic=10138

I hope that help´s.

MAM

[ken7795]

Unfortunately, I ran MAM and nothing happened at all. It just stopped and disappeared.

[MAM]

Jump in the "safe mode " of Windows, and once again.

Getting into Windows Safe Mode. ---> http://www.computerh...sues/chsafe.htm

MAM

[ken7795]

Already tried that...same thing. Nothing at all on the desktop.

[MAM]

Damn Gremlin !

Please create a HijackThisLog, and post it in this section on Malwarebytes' Anti-Malware Forum, ----> http://www.malwareby...?showtopic=9573 Please following this instruction Step, by Step an post the Logs too. And please describe your Problem there too.

MAM

[ken7795]

Once again, I restarted in Safe Mode and attempted to access MAM via the Task Manager and got an error message saying I was denied access - even though I was signed in as the Administrator

[swagger]

@Ken,

Please refer to MAM's advice in post #11. You should have an expert help you.

[ken7795]

When attempting to run HijackThis I get another error message which reads "Windows cannot access the specified device, path or file. You may not have permission." SO, I restarted in Safe Mode and HijackThis was not on my desktop so I attempted to access it via the Task Manager and was instructed that I did not have proper privileges, etc.

[swagger]

@ken,

If you read the entire thread, it says if you can't run MBAM or HJT, just make a new post anyway and describe your problem.

[swagger]

@ken,

If you read the entire thread, it says if you can't run MBAM or HJT, just make a new post anyway and describe your problem.