13 replies to this topic

[Jhettie]

Hello,

ive been trying to get rid of this virus on my computer for about 4 days now. it started when WINDOW POLICE PRO popped outta nowhere and my PC just went to crazy mode. I scanned my computer with kaspersky (nothing found) and Avira (it got rid of trojans/rootkit), but i still cant run any anti spyware programs, hijackthis, gmer, dr webcureit, win32kdiag, and some other tools which i searched on Google. The removal tools can be run but it just shuts down after a few seconds... even on Safe mode the same thing happens. I also tried renaming them but it still shuts off in the middle of the scan. I also tried disabling the antivirus procedure.. nothing works.

I don't know what to do now, i've read similar topics on different forums but still cant get rid of the damn virus. Please help me disinfect this computer. Tell me the procedures that i could've missed when running the tools and I'll be gladly post the Logs if it works.

Thank you.


note:

i ran win32kdiag but it never finishes, it says something about event log dll.

[screen317]

Hi and welcome to Malwarebytes.

Please visit this webpage for instructions for running ComboFix:
http://www.bleepingc...to-use-combofix

• When the tool is finished, it will produce a report for you.
  
• Please post the C:\ComboFix.txt along with a new HijackThis log so we may continue cleaning the system.

-screen317

[Jhettie]

thank you for the fast reply: here is the ComboFix log




ComboFix 09-09-11.01 - Yoh 09/11/2009 22:27.1.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.255.94 [GMT -7:00]
Running from: c:\documents and settings\Yoh\Desktop\ComboFix.exe
AV: AntiVir Desktop *On-access scanning disabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Yoh\Application Data\EurekaLog
c:\documents and settings\Yoh\Application Data\pridl
c:\recycler\S-1-5-21-839522115-1637723038-725345543-500
c:\windows\Installer\291dcc8.msi
c:\windows\Installer\3057f.msi
c:\windows\ppp3.dat
c:\windows\ppp4.dat
c:\windows\system32\1366657.exe
c:\windows\system32\2083864.exe
c:\windows\system32\2089086.exe
c:\windows\system32\21591.exe
c:\windows\system32\21785.exe
c:\windows\system32\2496023.exe
c:\windows\system32\27073.exe
c:\windows\system32\2743356.exe
c:\windows\system32\3365526.exe
c:\windows\system32\3365630.exe
c:\windows\system32\355264.exe
c:\windows\system32\3607787.exe
c:\windows\system32\3607881.exe
c:\windows\system32\3608468.exe
c:\windows\system32\3757696.exe
c:\windows\system32\404Fix.exe
c:\windows\system32\4741072.exe
c:\windows\system32\5343375.exe
c:\windows\system32\608087.exe
c:\windows\system32\608191.exe
c:\windows\system32\6214575.exe
c:\windows\system32\6373964.exe
c:\windows\system32\6628800.exe
c:\windows\system32\7094686.exe
c:\windows\system32\761937.exe
c:\windows\system32\Agent.OMZ.Fix.exe
c:\windows\system32\bennuar.old
c:\windows\system32\dumphive.exe
c:\windows\system32\IEDFix.C.exe
c:\windows\system32\IEDFix.exe
c:\windows\system32\images
c:\windows\system32\images\i1.gif
c:\windows\system32\images\i2.gif
c:\windows\system32\images\i3.gif
c:\windows\system32\images\j1.gif
c:\windows\system32\images\j2.gif
c:\windows\system32\images\j3.gif
c:\windows\system32\images\jj1.gif
c:\windows\system32\images\jj2.gif
c:\windows\system32\images\jj3.gif
c:\windows\system32\images\l1.gif
c:\windows\system32\images\l2.gif
c:\windows\system32\images\l3.gif
c:\windows\system32\images\pix.gif
c:\windows\system32\images\t1.gif
c:\windows\system32\images\t2.gif
c:\windows\system32\images\up1.gif
c:\windows\system32\images\up2.gif
c:\windows\system32\images\w1.gif
c:\windows\system32\images\w11.gif
c:\windows\system32\images\w2.gif
c:\windows\system32\images\w3.gif
c:\windows\system32\images\w3.jpg
c:\windows\system32\images\wt1.gif
c:\windows\system32\images\wt2.gif
c:\windows\system32\images\wt3.gif
c:\windows\system32\o4Patch.exe
c:\windows\system32\Process.exe
c:\windows\system32\rotscxeqrcjpwi.dat
c:\windows\system32\rotscxxcnxxtvx.dat
c:\windows\system32\sonhelp.htm
c:\windows\system32\SrchSTS.exe
c:\windows\system32\sysnet.dat
c:\windows\system32\uninstall.exe
c:\windows\system32\VACFix.exe
c:\windows\system32\VCCLSID.exe
c:\windows\system32\wispex.html
c:\windows\system32\WS2Fix.exe
F:\Autorun.inf
F:\winlogon.exe

Infected copy of c:\windows\system32\eventlog.dll was found and disinfected
Restored copy from - c:\windows\ServicePackFiles\i386\eventlog.dll

-- Previous Run --

Infected copy of c:\windows\system32\eventlog.dll was found and disinfected
Restored copy from - c:\windows\ServicePackFiles\i386\eventlog.dll

--------

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_{79007602-0CDB-4405-9DBF-1257BB3226ED}


((((((((((((((((((((((((( Files Created from 2009-08-12 to 2009-09-12 )))))))))))))))))))))))))))))))
.

2009-09-12 02:09 . 2009-09-12 02:09 -------- d-----w- c:\program files\Trend Micro
2009-09-12 01:05 . 2009-09-10 21:54 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-12 01:04 . 2009-09-10 21:53 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-09-12 00:42 . 2009-09-12 01:49 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-09-11 07:59 . 2009-09-11 07:58 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-09-11 07:58 . 2009-09-11 07:58 -------- d-----w- c:\program files\Java
2009-09-11 00:32 . 2009-07-28 23:33 55656 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2009-09-11 00:32 . 2009-03-30 17:33 96104 ----a-w- c:\windows\system32\drivers\avipbb.sys
2009-09-11 00:32 . 2009-02-13 19:29 22360 ----a-w- c:\windows\system32\drivers\avgntmgr.sys
2009-09-11 00:32 . 2009-02-13 19:17 45416 ----a-w- c:\windows\system32\drivers\avgntdd.sys
2009-09-11 00:32 . 2009-09-11 00:32 -------- d-----w- c:\program files\Avira
2009-09-11 00:32 . 2009-09-11 00:32 -------- d-----w- c:\documents and settings\All Users.WINDOWS\Application Data\Avira
2009-09-10 19:11 . 2009-09-10 19:11 -------- d-----w- c:\documents and settings\All Users.WINDOWS\Application Data\F-Secure
2009-09-09 21:31 . 2009-09-09 21:31 15673 ----a-w- C:\MGlogs.zip
2009-09-09 21:31 . 2009-09-09 21:35 -------- d-----w- C:\MGtools
2009-09-09 21:31 . 2009-09-09 21:28 1344398 ----a-w- C:\MGtools.exe
2009-09-09 19:40 . 2009-09-09 19:40 -------- d-----w- c:\documents and settings\home\Application Data\Simply Super Software
2009-09-09 18:58 . 2006-06-19 20:01 69632 ----a-w- c:\windows\system32\ztvcabinet.dll
2009-09-09 18:58 . 2006-05-25 22:52 162304 ----a-w- c:\windows\system32\ztvunrar36.dll
2009-09-09 18:58 . 2005-08-26 08:50 77312 ----a-w- c:\windows\system32\ztvunace26.dll
2009-09-09 18:58 . 2003-02-03 03:06 153088 ----a-w- c:\windows\system32\UNRAR3.dll
2009-09-09 18:58 . 2002-03-06 08:00 75264 ----a-w- c:\windows\system32\unacev2.dll
2009-09-09 18:57 . 2009-09-09 18:57 -------- d-----w- c:\documents and settings\All Users.WINDOWS\Application Data\Simply Super Software
2009-09-09 18:57 . 2009-09-09 18:57 -------- d-----w- c:\documents and settings\Yoh\Application Data\Simply Super Software
2009-09-09 00:16 . 2004-08-04 07:56 516768 -c--a-w- c:\windows\system32\dllcache\ativvaxx.dll
2009-09-09 00:16 . 2004-08-04 07:56 516768 ----a-w- c:\windows\system32\ativvaxx.dll
2009-09-09 00:16 . 2004-08-04 07:56 32768 -c--a-w- c:\windows\system32\dllcache\ativtmxx.dll
2009-09-09 00:16 . 2004-08-04 07:56 32768 ----a-w- c:\windows\system32\ativtmxx.dll
2009-09-09 00:16 . 2004-08-04 07:56 870784 -c--a-w- c:\windows\system32\dllcache\ati3d1ag.dll
2009-09-09 00:16 . 2004-08-04 07:56 870784 ----a-w- c:\windows\system32\ati3d1ag.dll
2009-09-09 00:16 . 2004-08-04 07:56 1888992 -c--a-w- c:\windows\system32\dllcache\ati3duag.dll
2009-09-09 00:16 . 2004-08-04 07:56 1888992 ----a-w- c:\windows\system32\ati3duag.dll
2009-09-09 00:16 . 2004-08-04 07:56 201728 -c--a-w- c:\windows\system32\dllcache\ati2dvag.dll
2009-09-09 00:16 . 2004-08-04 07:56 201728 ----a-w- c:\windows\system32\ati2dvag.dll
2009-09-09 00:16 . 2004-08-04 07:56 229376 -c--a-w- c:\windows\system32\dllcache\ati2cqag.dll
2009-09-09 00:16 . 2004-08-04 07:56 229376 ----a-w- c:\windows\system32\ati2cqag.dll
2009-09-09 00:13 . 2009-09-09 00:13 -------- d-----w- c:\documents and settings\Yoh\Local Settings\Application Data\Logitech
2009-09-09 00:11 . 2004-08-04 05:58 14848 -c--a-w- c:\windows\system32\dllcache\kbdhid.sys
2009-09-09 00:11 . 2004-08-04 05:58 14848 ----a-w- c:\windows\system32\drivers\kbdhid.sys
2009-09-07 22:43 . 2009-09-07 22:43 -------- d-----w- c:\documents and settings\Yoh\Application Data\Malwarebytes
2009-09-07 22:43 . 2009-09-07 22:43 -------- d-----w- c:\documents and settings\All Users.WINDOWS\Application Data\Malwarebytes
2009-09-07 22:19 . 2009-09-10 23:37 -------- d---a-w- c:\documents and settings\All Users.WINDOWS\Application Data\TEMP
2009-09-07 19:58 . 2009-09-07 19:58 -------- d-----w- c:\documents and settings\All Users.WINDOWS\Application Data\PC Drivers HeadQuarters
2009-09-07 19:57 . 2009-09-07 19:57 -------- d-----w- c:\documents and settings\Yoh\Local Settings\Application Data\Downloaded Installations
2009-09-07 19:55 . 2009-09-07 19:59 -------- d-----w- c:\documents and settings\Yoh\Application Data\GetRightToGo
2009-09-07 19:31 . 2009-09-07 19:31 -------- d-----w- c:\documents and settings\Yoh\WINDOWS
2009-09-07 07:17 . 2009-09-07 15:20 -------- d-----w- c:\documents and settings\Yoh\Local Settings\Application Data\WMTools Downloaded Files
2009-09-07 00:12 . 2009-09-07 00:12 -------- d-----w- c:\program files\ATI Technologies
2009-09-06 02:41 . 2009-09-06 02:41 -------- d-----w- c:\documents and settings\Yoh\Local Settings\Application Data\SCE
2009-09-06 02:27 . 2009-09-06 02:27 -------- d-----w- c:\program files\Sony Online Entertainment
2009-08-26 18:50 . 2009-08-26 18:50 -------- d-----w- c:\windows\system32\LogFiles

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-09-11 21:18 . 2007-10-13 03:24 -------- d-----w- c:\documents and settings\All Users.WINDOWS\Application Data\Spybot - Search & Destroy
2009-09-11 19:59 . 2008-06-28 00:39 51984 ----a-w- c:\documents and settings\Yoh\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-09-09 00:09 . 2008-11-04 06:54 -------- d-----w- c:\program files\Common Files\Logitech
2009-09-09 00:09 . 2008-11-04 06:53 -------- d-----w- c:\program files\Logitech
2009-09-08 06:22 . 2008-03-23 03:30 -------- d-----w- c:\program files\Common Files\Wise Installation Wizard
2009-09-08 06:22 . 2008-05-20 02:02 -------- d-----w- c:\documents and settings\All Users.WINDOWS\Application Data\Lavasoft
2009-09-07 20:04 . 2008-04-30 22:23 -------- d--h--w- c:\program files\InstallShield Installation Information
2009-08-16 00:00 . 2008-04-06 22:04 65536 ----a-w- c:\windows\IFinst27.exe
2009-07-22 08:38 . 2009-07-22 08:38 -------- d-----w- c:\program files\Common Files\Scanner
2009-07-16 23:21 . 2009-07-16 23:21 -------- d-----w- c:\documents and settings\Yoh\Application Data\Bitsoft
2009-07-16 22:45 . 2007-10-28 23:38 -------- d-----w- c:\documents and settings\All Users.WINDOWS\Application Data\Viewpoint
2009-07-15 00:22 . 2008-12-01 09:42 -------- d-----w- c:\program files\Microsoft Silverlight
2007-10-11 00:55 . 2007-10-11 00:55 21952 ---ha-w- c:\program files\folder.htt
2009-05-01 21:02 . 2009-05-01 21:02 1044480 ----a-w- c:\program files\mozilla firefox\plugins\libdivx.dll
2009-05-01 21:02 . 2009-05-01 21:02 200704 ----a-w- c:\program files\mozilla firefox\plugins\ssldivx.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Start WingMan Profiler"="c:\program files\Logitech\Gaming Software\LWEMon.exe" [2008-04-04 88584]
"TrojanScanner"="f:\programs\Trojan Remover\Trjscan.exe" [2009-09-04 1069960]
"avgnt"="c:\program files\Avira\AntiVir Desktop\avgnt.exe" [2009-03-02 209153]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-09-11 149280]
"MSConfig"="c:\windows\PCHealth\HelpCtr\Binaries\MSConfig.exe" [2004-08-04 158208]

c:\documents and settings\All Users.WINDOWS\Start Menu\Programs\Startup\
NETGEAR WPN111 Smart Wizard.lnk - c:\program files\NETGEAR\WPN111\wpn111.exe [2009-1-9 884838]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "f:\programs\SASSEH.DLL" [2008-05-13 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
2009-09-07 23:38 548352 ----a-w- f:\programs\SASWINLO.DLL

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\aawservice]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\AVG Anti-Spyware Driver]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\AVG Anti-Spyware Guard]
@=""

[HKLM\~\startupfolder\C:^Documents and Settings^All Users.WINDOWS^Start Menu^Programs^Startup^Adobe Gamma Loader.lnk]
path=c:\documents and settings\All Users.WINDOWS\Start Menu\Programs\Startup\Adobe Gamma Loader.lnk
backup=c:\windows\pss\Adobe Gamma Loader.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users.WINDOWS^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
path=c:\documents and settings\All Users.WINDOWS\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
backup=c:\windows\pss\HP Digital Imaging Monitor.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users.WINDOWS^Start Menu^Programs^Startup^HP Image Zone Fast Start.lnk]
path=c:\documents and settings\All Users.WINDOWS\Start Menu\Programs\Startup\HP Image Zone Fast Start.lnk
backup=c:\windows\pss\HP Image Zone Fast Start.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users.WINDOWS^Start Menu^Programs^Startup^Microsoft Office.lnk]
path=c:\documents and settings\All Users.WINDOWS\Start Menu\Programs\Startup\Microsoft Office.lnk
backup=c:\windows\pss\Microsoft Office.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users.WINDOWS^Start Menu^Programs^Startup^Microsoft Office.lnk.disabled]
path=c:\documents and settings\All Users.WINDOWS\Start Menu\Programs\Startup\Microsoft Office.lnk.disabled
backup=c:\windows\pss\Microsoft Office.lnk.disabledCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"sp_rssrv"=2 (0x2)

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run-]
"AdobeUpdater"=c:\program files\Common Files\Adobe\Updater5\AdobeUpdater.exe

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"KernelFaultCheck"=%systemroot%\system32\dumprep 0 -k
"MSConfig"=c:\windows\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
"SunJavaUpdateSched"="c:\program files\Java\jre1.6.0_06\bin\jusched.exe"
"BrMfcWnd"=c:\program files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Microsoft ActiveSync\\rapimgr.exe"=
"f:\\Programs\\iTunes.exe"=
"f:\\Programs\\Messenger\\YahooMessenger.exe"=
"c:\\WINDOWS\\system32\\dpvsetup.exe"=
"c:\\WINDOWS\\system32\\sessmgr.exe"=
"f:\\Programs\\Ventrilo.exe"=
"f:\\Programs\\Mozilla Firefox\\firefox.exe"=
"c:\\WINDOWS\\Downloaded Program Files\\PurpleBean.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\Program Files\\AIM6\\aim6.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=

R1 SASDIFSV;SASDIFSV;f:\programs\SASDIFSV.SYS [2009-04-21 9968]
R1 SASKUTIL;SASKUTIL;f:\programs\SASKUTIL.sys [2009-09-07 74480]
R3 ati2mpaa;ati2mpaa;c:\windows\system32\DRIVERS\ati2mpaa.sys [2001-08-17 281856]
R3 F-Secure Standalone Minifilter;F-Secure Standalone Minifilter;c:\docume~1\Yoh\LOCALS~1\Temp\OnlineScanner\Anti-Virus\fsgk.sys [x]
R3 LKNUCMP;Linksys Network USB Composite Device;c:\windows\system32\DRIVERS\lknucmp.sys [2007-08-29 14848]
R3 SASENUM;SASENUM;f:\programs\SASENUM.SYS [2008-05-13 7408]
S2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\Avira\AntiVir Desktop\sched.exe [2009-05-13 108289]
S3 DNINDIS5;DNINDIS5 NDIS Protocol Driver;c:\windows\system32\DNINDIS5.SYS [2003-07-24 17149]
S3 lknuhst;Linksys Network USB Host Controller;c:\windows\system32\DRIVERS\lknuhst.sys [2007-02-14 12032]
S3 LKNUHUB;Linksys Network USB Root Hub;c:\windows\system32\DRIVERS\lknuhub.sys [2007-08-29 39424]
S3 WPN111;Wireless USB 2.0 Adapter with RangeMax Service;c:\windows\system32\DRIVERS\WPN111.sys [2005-09-27 362944]

.
Contents of the 'Scheduled Tasks' folder

2009-09-08 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-04-12 00:57]

2009-09-11 c:\windows\Tasks\WebReg psc 1600 series.job
- c:\program files\HP\Digital Imaging\bin\hpqwrg.exe [2004-11-05 03:12]
.
.
------- Supplementary Scan -------
.
uLocal Page = hxxp://www.google.com/
uStart Page = hxxp://www.google.com/
mLocal Page = hxxp://www.google.com/
mStart Page = hxxp://www.google.com/
FF - ProfilePath - c:\documents and settings\Yoh\Application Data\Mozilla\Firefox\Profiles\6p370cgv.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - component: c:\documents and settings\Yoh\Application Data\Mozilla\Firefox\Profiles\6p370cgv.default\extensions\{FCAB6FDD-5585-425b-95C1-5ED856F3FD08}\components\nsCatcher.dll
FF - plugin: c:\windows\system32\SuperAdBlocker.com\npsabffx.dll
FF - plugin: f:\programs\DivX\DivX Player\npDivxPlayerPlugin.dll
FF - plugin: f:\programs\DivX\DivX Web Player\npdivx32.dll
FF - plugin: f:\programs\Mozilla Plugins\npitunes.dll
.
- - - - ORPHANS REMOVED - - - -

SafeBoot-Hou52.sys



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-09-11 22:57
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(728)
f:\programs\SASWINLO.DLL

- - - - - - - > 'explorer.exe'(1072)
c:\windows\system32\msi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Avira\AntiVir Desktop\avguard.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\windows\system32\HPZipm12.exe
c:\windows\system32\wscntfy.exe
.
**************************************************************************
.
Completion time: 2009-09-12 23:09 - machine was rebooted
ComboFix-quarantined-files.txt 2009-09-12 06:08

Pre-Run: 2,741,080,064 bytes free
Post-Run: 2,718,445,568 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /fastdetect /NoExecute=OptIn
multi(0)disk(0)rdisk(0)partition(2)\WINNT="Microsoft Windows 2000 Professional" /fastdetect

302



im still having trouble running Hijackthis. im gonna try to re download and install again.

[Jhettie]

here is the Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:35:36, on 9/11/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Logitech\Gaming Software\LWEMon.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\NETGEAR\WPN111\wpn111.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\explorer.exe
F:\Programs\Mozilla Firefox\firefox.exe
F:\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - F:\Programs\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [Start WingMan Profiler] C:\Program Files\Logitech\Gaming Software\LWEMon.exe /noui
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - Global Startup: NETGEAR WPN111 Smart Wizard.lnk = ?
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - F:\Programs\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - F:\Programs\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace....ploader1006.cab
O20 - Winlogon Notify: !SASWinLogon - F:\Programs\SASWINLO.DLL
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 4739 bytes



thanks.

[screen317]

Hi,

Things are looking good.

Please go to VirusTotal, and upload the following file for analysis:
c:\windows\IFinst27.exe

Post the results in your reply.


Next, please use the Internet Explorer browser and click here to use the F-Secure Online Scanner.

• Click Start Scanning.
  
• You should get a notification bar (on top) to install the ActiveX control.
  
• Click on it and select to install the ActiveX.
  
• Once the ActiveX is installed, you should accept the License terms by clicking OK below to start the scan.
  
• In case you are having problems with installing the ActiveX/starting the scan, please read here.
  
• Click the Full System Scan button.
  
• It will start to download scanner components and databases. This can take a while.
  
• The main scan will start.
  
• Once the scan has finished scanning, click the Automatic cleaning (recommended) button
  
• It could be possible that your firewall gives an alert - allow it, because that's a connection you establish to submit infected files to F-Secure.
  
• The cleaning can take a while, so please be patient.
  
• Then click the Show report button and Copy/Paste what is present under results in your next reply.

Next, download my Security Check from here or here.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Let me know how things are running now and what issues remain.

-screen317

[Jhettie]

Virus Total log:

MD5: 9c17bca3ef837bacded7e4299508e71d
First received: 2006.06.01 01:11:21 UTC
Date: 2009.09.10 15:45:24 UTC [+1D]
Results: 2/41
Permalink: analisis/2405e5479aeb7d43d1362969b9c439e5931b8f900f9adfe0faaa986365415193-1252597524

=====

F-Secure Scan Log:

Statistics
Scanned:

* Files: 39617
* System: 3611
* Not scanned: 12

Actions:

* Disinfected: 0
* Renamed: 0
* Deleted: 0
* Not cleaned: 0
* Submitted: 0

Files not scanned:

* C:\HIBERFIL.SYS
* C:\PAGEFILE.SYS
* C:\WINDOWS\SYSTEM32\MRT.EXE
* C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT
* C:\WINDOWS\SYSTEM32\CONFIG\SAM
* C:\WINDOWS\SYSTEM32\CONFIG\SECURITY
* C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE
* C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM
* C:\PROGRAM FILES\MALWAREBYTES' ANTI-MALWARE\MYSCAN.SCR
* C:\PROGRAM FILES\MALWAREBYTES' ANTI-MALWARE\WINLOGON.EXE
* C:\MGTOOLS\ANALYSE.EXE
* C:\DOCUMENTS AND SETTINGS\ALL USERS.WINDOWS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\4CC9D9C255CDD41F56C47E3E82FCF216_0B4B049F-6DA4-4454-8F12-91713DD1267A

Options
Scanning engines:

Scanning options:

* Scan defined files: COM EXE SYS OV? BIN SCR DLL SHS HTM HTML HTT VBS JS INF VXD DO? XL? RTF CPL WIZ HTA PP? PWZ P?T MSO PIF . ACM ASP AX CNV CSC DRV INI MDB MPD MPP MPT OBD OBT OCX PCI TLB TSP WBK WBT WPC WSH VWP WML BOO HLP TD0 TT6 MSG ASD JSE VBE WSC CHM EML PRC SHB LNK WSF {* PDF ZL? XML XXX ANI AVB BAT CMD JOB LSP MAP MHT MIF PHP POT SWF WMF NWS TAR
* Use advanced heuristics

=====

Security Check Log:

Results of screen317's Security Check version 0.98.9
Windows XP Service Pack 2
Out of date service pack!!
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Disabled!
Avira AntiVir Personal - Free Antivirus
Windows Live OneCare safety scanner
Windows Live OneCare safety scanner


Antivirus up to date!
``````````````````````````````
Anti-malware/Other Utilities Check:
CA Yahoo! Anti-Spy (remove only)
Spybot - Search & Destroy
SUPERAntiSpyware Free Edition
Malwarebytes' Anti-Malware
Trojan Remover 6.8.1
HijackThis 2.0.2
CCleaner (remove only)
Java™ 6 Update 16
Adobe Flash Player 10
``````````````````````````````
Process Check:
objlist.exe by Laurent
Avira Antivir avgnt.exe
Avira Antivir avguard.exe


``````````````````````````````
DNS Vulnerability Check:
Unknown. This method cannot test your vulnerability to DNS cache poisoning.

`````````End of Log```````````




~~~
Everything seems to be fine now. Thank you!

[Jhettie]

(sorry about the double posting)

I re installed/updated Malwarebytes and ran a quick scan. It works!


Malwarebytes' Anti-Malware 1.41
Database version: 2784
Windows 5.1.2600 Service Pack 2

9/12/2009 9:15:57 AM
mbam-log-2009-09-12 (09-15-57).txt

Scan type: Quick Scan
Objects scanned: 118936
Time elapsed: 11 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 16
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{0be385a3-85a5-4722-b677-68dae891ff21} (Adware.WhenU) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{272c0d60-0561-4c83-b3db-eb0a71f9d2eb} (Adware.WhenU) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{284477e4-a7cb-4055-9e1b-0ea7cba28945} (Adware.WhenU) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{70ca4938-6a0f-4641-a9a9-c936e4c1e7de} (Adware.WhenU) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{7468213e-010e-4ec6-a17d-642e909ba7ec} (Adware.WhenU) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{89dc33a2-f86f-42a1-8b5f-d4d1943efc9c} (Adware.WhenU) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{b86f4810-19a9-4050-9ac9-b5cf60b5799a} (Adware.WhenU) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{bb5b7e14-f8b4-4365-a24d-f4965c33e1ee} (Adware.WhenU) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{c13d4627-02f5-4b03-897a-bf6a90022dd2} (Adware.WhenU) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{c636f1fc-6ae4-4e6a-90ab-6d61d821a0dd} (Adware.WhenU) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{cb971ac0-6408-40da-a540-92f9f256f51f} (Adware.WhenU) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{d5694dfe-43b6-4e05-aa29-8c556c968973} (Adware.WhenU) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e2032ec2-a9ac-4ed7-9bdb-ebecacf076f2} (Adware.WhenU) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{ebab4a71-8c34-461a-b57d-dd041d439555} (Adware.WhenU) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f06fea43-0cc3-4bf6-a85b-5efb1c07aa4b} (Adware.WhenU) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fc94a0f7-9c7c-4ae2-9106-5c212332b209} (Adware.WhenU) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



Mission Accomplished?

[screen317]

Hi,

Quote

Mission Accomplished?

Almost.


Before we continue, please go to this website, and complete the form as follows:



Link to topic where this file was requested: http://www.malwareby...showtopic=24387

Browse to the file you want to submit:

Click Browse, and navigate to the following file:

c:\windows\IFinst27.exe

Leave any comments, further information about this file, or contact information: Low detection rate




Could you go back to VirusTotal and copy the results from the antiviruses which detected IFinst27.exe as malware please?


-screen317

[Jhettie]

Quote

Your file was successfully submitted. Please let the user helping you know that you have submitted the file.

Submittted >> c:\windows\IFinst27.exe

Im not sure if this is what youre looking for from VirusTotal.

eSafe 7.0.17.0 2009.09.10 Suspicious File
Sunbelt 3.2.1858.2 2009.09.10 Trojan.Win32.Generic!BT

heres the whole log:

Antivirus Version Last Update Result
a-squared 4.5.0.24 2009.09.10 -
AhnLab-V3 5.0.0.2 2009.09.10 -
AntiVir 7.9.1.14 2009.09.10 -
Antiy-AVL 2.0.3.7 2009.09.10 -
Authentium 5.1.2.4 2009.09.09 -
Avast 4.8.1351.0 2009.09.10 -
AVG 8.5.0.412 2009.09.10 -
BitDefender 7.2 2009.09.10 -
CAT-QuickHeal 10.00 2009.09.10 -
ClamAV 0.94.1 2009.09.10 -
Comodo 2275 2009.09.10 -
DrWeb 5.0.0.12182 2009.09.10 -
eSafe 7.0.17.0 2009.09.10 Suspicious File
eTrust-Vet 31.6.6729 2009.09.10 -
F-Prot 4.5.1.85 2009.09.09 -
F-Secure 8.0.14470.0 2009.09.10 -
Fortinet 3.120.0.0 2009.09.10 -
GData 19 2009.09.10 -
Ikarus T3.1.1.72.0 2009.09.10 -
Jiangmin 11.0.800 2009.09.10 -
K7AntiVirus 7.10.840 2009.09.09 -
Kaspersky 7.0.0.125 2009.09.10 -
McAfee 5736 2009.09.09 -
McAfee+Artemis 5736 2009.09.09 -
McAfee-GW-Edition 6.8.5 2009.09.10 -
Microsoft 1.5005 2009.09.10 -
NOD32 4414 2009.09.10 -
Norman 6.01.09 2009.09.10 -
nProtect 2009.1.8.0 2009.09.10 -
Panda 10.0.2.2 2009.09.09 -
PCTools 4.4.2.0 2009.09.10 -
Prevx 3.0 2009.09.10 -
Rising 21.46.34.00 2009.09.10 -
Sophos 4.45.0 2009.09.10 -
Sunbelt 3.2.1858.2 2009.09.10 Trojan.Win32.Generic!BT
Symantec 1.4.4.12 2009.09.10 -
TheHacker 6.3.4.3.399 2009.09.09 -
TrendMicro 8.950.0.1094 2009.09.10 -
VBA32 3.12.10.10 2009.09.10 -
ViRobot 2009.9.10.1928 2009.09.10 -
VirusBuster 4.6.5.0 2009.09.10 -
Additional information
File size: 65536 bytes
MD5 : 9c17bca3ef837bacded7e4299508e71d
SHA1 : 253c7e956ad6cb66e0e47e5d9a6a19d78e9c96e0
SHA256: 2405e5479aeb7d43d1362969b9c439e5931b8f900f9adfe0faaa986365415193
PEInfo: PE Structure information

( base data )
entrypointaddress.: 0x29940
timedatestamp.....: 0x3A2E957D (Wed Dec 6 20:37:33 2000)
machinetype.......: 0x14C (Intel I386)

( 3 sections )
name viradd virsiz rawdsiz ntrpy md5
UPX0 0x1000 0x1A000 0x0 0.00 d41d8cd98f00b204e9800998ecf8427e
UPX1 0x1B000 0xF000 0xEC00 7.91 6651d2390d2f4d60a07cea9b1bf3450e
.rsrc 0x2A000 0x1000 0x1000 3.39 79f1a804b29384e18fb2b8c70a0e867d

( 8 imports )

> advapi32.dll: RegCloseKey
> gdi32.dll: BitBlt
> kernel32.dll: LoadLibraryA, GetProcAddress, ExitProcess
> ole32.dll: CoInitialize
> oleaut32.dll: -
> shell32.dll: ShellExecuteA
> user32.dll: GetDC
> version.dll: VerQueryValueA

( 0 exports )
TrID : File type identification
UPX compressed Win32 Executable (39.5%)
Win32 EXE Yoda's Crypter (34.3%)
Win32 Executable Generic (11.0%)
Win32 Dynamic Link Library (generic) (9.8%)
Generic Win/DOS Executable (2.5%)
ThreatExpert: http://www.threatexpert.com/report.aspx?md...ed7e4299508e71d
ssdeep: 1536:Po3mleoqXCco/9U7TtG/cZzpjlHJMXa/G3Z:PoNoqyco/9ohG/u9/Gp
PEiD : UPX 2.90 [LZMA] -> Markus Oberhumer, Laszlo Molnar & John Reiser
packers (Kaspersky): UPX
packers (F-Prot): UPX
CWSandbox: http://research.sunbelt-software.com/partn...ed7e4299508e71d
RDS : NSRL Reference Data Set
-

[screen317]

Thanks.


Rename IFinst27.exe to Ifinst27.lol, and if not missed after a while, delete it.


Navigate to Start --> Run, and type Combofix /u in the box that appears. Click OK afterwards. Notice the space between the X and the /u

This uninstalls all of ComboFix's components.

Delete SecurityCheck.

Restart your computer.

Next, it is absolutely essential that you upgrade to Windows XP Service Pack 3. Service Pack 2, which is what you currently have, has vulnerabilities that leave you wide open for re-infection. To upgrade, please visit Windows Update and download all critical updates.

Let me know if the update was successful.

-screen317

[Jhettie]

All done except upgrading to SP3, because I only have 2GB of diskspace left. When i upgraded to SP3 a long time ago my PC ran out of space >_<
I dowloaded Critical Security Updates though. I'll just be careful next time and update my antivirus/firewall/antispyware programs regularly. Sadly, I'm gonna be stuck to SP2 unless i buy another computer with a better OS, lol.

Any suggestions on how to secure my computer would be much appreciated. Thanks again!

[screen317]

I implore you to make space for SP3; the security updates are crucial.


You have all of these security programs installed:

CA Yahoo! Anti-Spy (remove only)
Spybot - Search & Destroy
SUPERAntiSpyware Free Edition
Malwarebytes' Anti-Malware
Trojan Remover 6.8.1
HijackThis 2.0.2

Of which, you can uninstall all (except MBAM, which I suggest you keep) to free up some space. My recommendations for future prevention are going to include downloading files, so you're going to need space anyway.

Quote

Sadly, I'm gonna be stuck to SP2 unless i buy another computer with a better OS, lol.

Well you wouldn't have to buy a whole new computer; just a new hard drive. Then you could use both side-by-side and have more than enough storage space...

You can use TreeSizeFree to see what's taking up space. You may be able to remove things you were previously unaware of.


But now that your computer seems to be in proper working order, please take the following steps to help prevent reinfection:

1) Download and install Javacool's SpywareBlaster, which will prevent malware from being installed on your computer. A tutorial on it can be found here.

2) Download and install IE-Spyad, which will place over 5000 'bad' sites on your Internet Explorer Restricted List. A tutorial on it can be found here.

3) Go to Windows Update frequently to get all of the latest updates (security or otherwise) for Windows.

4) Make sure your programs are up to date! Older versions may contain security risks. To find out what programs need to be updated, please run Secunia's Software Inspector.

5) WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

• Green to go
  
• Yellow for caution
  
• Red to stop

WOT has an addon available for both Firefox and IE.

6) Be sure to update your Antivirus and Antispyware programs often!


Finally, please also take the time to read Tony Klein's excellent article on: So How Did I Get Infected in the First Place?




Safe surfing,

-screen317

[Jhettie]

Im gonna try and get a new hard drive and install SP3. I ran windows update so i guess im good to go for now. Thank you for all the support!

[screen317]

Okay sounds good. Glad we could help.

Since this issue is resolved I will close the thread to prevent others from posting into it. If you need assistance please start your own topic and someone will be happy to assist you.